Customer Lifecycle Manager
hace 2 semanas
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Flemish-speaking Customer Lifecycle Manager for their Málaga office.
Position: Customer Lifecycle Manager Location: Málaga, Spain
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES: Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationshipQuarterback sales from lead to purchase be the main point of contact for our client's customers, leading the sales strategy, overcoming objections and negotiating successEngage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with leading cloud technologies (preliminary focused on Microsoft cloud technologies)Obsess over customers and prospects to deliver a world-class customer engagement experienceSecure customer wins for cloud: Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers (preliminary focused on Microsoft cloud solutions)Position competitive offerings and solutions in the context of customer needs and experiencesDemonstrate verbally and in writing how customers can capture value and envision their future with Microsoft technologiesEffectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline)Meet and exceed targets for net-new revenue and sales pipeline accurately forecast sales, pipeline and usage for the products and solutions in scope contact 200 leads and create 30Opportunities per month maintain high daily activity, minimum ~60-90 activities/dayLeverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage customersCollect feedback from customers and articulate it back to the business: "Voice of customer"REQUIREMENTS: High school diploma required, BA/4-year degree preferred2-3+ years sales experience with a proven track record of success is required. Minimum 1 year IT industry experience required. Minimum 1 year sales account management or customer management experience required.Familiarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programsExperience working with or selling Azure, Office 365, Dynamics 365 or similar solutions preferredMicrosoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferredA self-starter with a track record of outstanding performance and achieving goals. Ability to work independently – drives own personal performance, takes ownership of training and skill enhancement, seek continuous quality improvement.Strong interpersonal skills, excellent oral, written and verbal business communications skills.Ability to successfully communicate with contacts via the phone (cold calling and established relationship), email, video and presentationsGeneral knowledge of the IT industry (with minimum 1 year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accuratelyAchievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaborationSolid time management skills and ability to work independently or under supervision with a high level of integrityExperience using Microsoft Office Suite applications, Windows OS and Client RelationshipManagement (CRM) system(s) such as Dynamics 365, SalesForce etc.Passion for cloud technologies and changing the worldLanguage skills: Flemish andEnglish Fluent (C2 -verbal and written)BENEFITS: Excellent remuneration package based on experience, skills and performanceM-T 9.00to 17.30, F 9.00 to 16.30Great office location in Malaga.Friends hunting (referral) bonusFull paid training about the company and the project you will be working onCareer development program and specialized coursesOpportunities for a career abroad through the International Mobility ProgramA dynamic and creative team with positive and friendly atmosphereGuidance and tools to reach your full potential.
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Flemish Customer Lifecycle Manager
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