Customer Lifecycle Manager

hace 7 días

Málaga, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Swedish speaking Customer Lifecycle Manager for their Málaga office.
Position: Customer Lifecycle Manager Location: Málaga, Spain Employment type: Full-time Remuneration: Base salary  DUTIES AND RESPONSIBILITIES: Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationship Quarterback sales from lead to purchase be the main point of contact for our client's customers, leading the sales strategy, overcoming objections and negotiating success Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with leading cloud technologies (preliminary focused on Microsoft cloud technologies) Obsess over customers and prospects to deliver a world-class customer engagement experience Secure customer wins for cloud: Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers (preliminary focused on Microsoft cloud solutions) Position competitive offerings and solutions in the context of customer needs and experiences Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft technologies Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria Meet and exceed targets for net-new revenue and sales pipeline accurately forecast sales, pipeline and usage for the products and solutions in scope Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage customers Collect feedback from customers and articulate it back to the business REQUIREMENTS: Native or fluent in Swedish (C1 level), with strong proficiency in both written and spoken communication 2-3+ years in sales or customer-facing roles, with a proven track record of success At least 1 year in a relevant industry, with experience in account or customer management Familiarity with modern sales techniques, strong interpersonal skills, and ability to communicate effectively via phone, email, and presentations Experience with cloud-based solutions or similar technologies is a plus Ability to work independently, take ownership of performance, and continuously improve skills Achievement-oriented, with a focus on exceeding targets and collaborating with cross-functional teams Strong organizational skills and the ability to manage multiple priorities Comfortable using office software and CRM systems (e.g., Microsoft Office, Salesforce) Interest in emerging technologies and their impact   BENEFITS: Excellent remuneration package based on experience, skills and performance Mon-Fri 9AM- 6PM Great office location in Malaga Full paid training about the company  Career development program and specialized courses Opportunities for a career abroad through the International Mobility Program A dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach career potential

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