Email & Chat Agent - Pre Sales Support Agent For The French Market
hace 2 meses
Who we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of?our?diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture
Our Client Netatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly. As a Pre-Sales Customer Support Agent, you will handle tech queries over email and chat and strive for first-contact resolution.
We Care:?Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We´re Curious:?Proactive approach to problem-solving and a "can do" attitude.
We Achieve Together:?Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
What you will be doing? Advice, help, and assist our clients via email following their product orders made online on our E-shop Verify incoming orders and correct them Provide clear, concise responses to their requests and questions Enrich the shared knowledge base within the company and in our Help Center. Analyse and give feedback to your manager and the technical team by sharing all the necessary information to resolve issues Manage the relationship between transporters to follow up on deliveries Keep track and update the monitoring files for internal reporting Requirements What skills & experience you will bring to us? A fluent level of French (spoken and written) A high level of English You are very well organised and have excellent interpersonal skills You can put yourself in our customers' shoes, analyse their problems and offer them individual solutions Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range You know how to work within a team, you are easy going You adjust quickly to new environments, and you can follow procedures and deal with deadlines Benefits What do we offer? Start date: 14th of October Contract:?Temporary (2,5 months with 1 month of probation period) Full-time:?(39 hours/week) Working days/Hours: Monday to Friday from 9:00am to 6:00pm Salary:? €21,000.00 gross per year Bonus: Performance Bonus up to €150 gross per month + End of contract bonus Holidays:? 2 accrued days per month / 24 calendar days per year Paid bank holidays + 1 extra day in lieu Hybrid: 3 to 4 days per week at the office Training:??4 weeks of training based in the office from Monday to Friday from 9:00am to 6:00pm Office location:?Barcelona (La Sagrera) Other Benefits: Best-in-class people engagement activities and programs Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment Employee Assistance Program - Free, confidential, and impartial guidance and support Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation Option to sign-up for Discounted Private Health Insurance Ready to Make a Difference? Showcase your talent: Share your CV highlighting achievements and responsibilities. Be you: No need for photos, age, marital status, or gender. Our process: Submit CV, then email, phone screening, and video interview. We're excited to meet you
#wecare#wearecurious#weachievetogether
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Pre-Sales Support Agent for French Market
hace 2 semanas
Barcelona, Barcelona, España Cpm International A tiempo completoAt CPM International, we're seeking a skilled Pre-Sales Support Agent to join our team in Barcelona. As a key member of our customer support team, you'll be responsible for handling tech queries over email and chat, striving for first-contact resolution and providing exceptional customer service.We're passionate about delivering high-quality support to our...
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Barcelona, España Cpm International A tiempo completo.Who we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs ofourdiverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
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Barcelona, España Cpm International A tiempo completo.Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
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Barcelona, España Cpm International A tiempo completoWho we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
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Barcelona, España Cpm International A tiempo completoWho we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs ofourdiverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
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Barcelona, España Cpm International A tiempo completoWho we are CPM International has a global presence in over 30 countries.We offer multilingual support in various languages tailor-made to the needs ofourdiverse markets.We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity!We welcome everyone embrace unique styles.Our accessible...
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Barcelona, España Cpm International A tiempo completoWho we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
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Barcelona, Barcelona, España CPM A tiempo completoAbout the RoleCPM International is seeking a highly skilled Email & Chat Agent to join our team in Barcelona. As a Pre Sales Support Specialist, you will be responsible for handling tech queries over email and chat, striving for first-contact resolution. You will work closely with our clients to provide clear, concise responses to their requests and...
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Barcelona, España Cpm A tiempo completoWho we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of?our?diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
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Pre-Sales Support Agent for French Market
hace 2 semanas
Barcelona, Barcelona, España Cpm International A tiempo completoJob Summary:Cpm International is seeking a highly organized and customer-focused Pre-Sales Support Agent to join our team in Barcelona. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients via email and chat, ensuring first-contact resolution and a seamless customer experience.Key...
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Barcelona, España CPM A tiempo completoWho we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
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Barcelona, España CPM International A tiempo completoWho we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs ofourdiverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
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Email Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Cpm International A tiempo completoJob Title: Email & Chat Agent - Pre Sales Support Agent For The French MarketCpm International is seeking a highly skilled and multilingual Email & Chat Agent to join our team in Barcelona. As a Pre-Sales Support Agent, you will be responsible for providing exceptional customer service and support to our clients via email and chat.Key Responsibilities:Advise...
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Pre-Sales Customer Support Agent for Netatmo
hace 2 semanas
Barcelona, Barcelona, España Cpm International A tiempo completoCustomer Support RoleAs a Pre-Sales Customer Support Agent for CPM International, you will be working with our client Netatmo to provide technical support to customers via email and chat. Your primary goal will be to resolve customer inquiries in a timely and efficient manner, ensuring a positive experience for our clients.Key ResponsibilitiesHandle customer...
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Email and Chat Support Specialist for French Market
hace 2 semanas
Barcelona, Barcelona, España CPM A tiempo completoAbout CPM InternationalCPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.We celebrate diversity and welcome everyone, embracing unique styles. Our...
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Customer Support Agent
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Barcelona, Barcelona, España CPM A tiempo completoAbout CPM InternationalCPM International is a global company with a presence in over 30 countries. We offer multilingual support in various languages tailored to the needs of our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.Our ClientNetatmo develops innovative, intuitive, and beautifully...
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Customer Support Agent
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Barcelona, Barcelona, España CPM A tiempo completoAbout CPM InternationalCPM International is a global company with a presence in over 30 countries. We offer multilingual support in various languages tailored to the needs of our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.Our ClientNetatmo develops innovative, intuitive, and beautifully...
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Email & Chat Agent / Pre Sales Support- Fluent
hace 5 meses
Barcelona, España CPM A tiempo completo**Description**: Our Client **Netatmo **develops groundbreaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly. As a **Pre-Sales Customer Support Agent**, you will be working within a dynamic,...
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Email & Chat Agent / Pre Sales Support- Fluent
hace 5 meses
Barcelona, España CPM International A tiempo completoOur Client **Netatmo **develops groundbreaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly. As a **Pre-Sales Customer Support Agent**, you will be working within a dynamic, motivated, and...
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Customer Support Agent
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Barcelona, Barcelona, España CPM A tiempo completoAbout CPM InternationalCPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.Our ClientNetatmo develops innovative, intuitive, and beautifully...
