Email & Chat Agent - Pre Sales Support Agent for the French Market
hace 2 meses
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs ofourdiverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture
Our Client
Netatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly. As a Pre-Sales Customer Support Agent, you will handle tech queries over email and chat and strive for first-contact resolution.
We Care:Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We're Curious:Proactive approach to problem-solving and a "can do" attitude.
We Achieve Together:Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
What you will be doing?
- Advice, help, and assist our clients via email following their product orders made online on our E-shop
- Verify incoming orders and correct them
- Provide clear, concise responses to their requests and questions
- Enrich the shared knowledge base within the company and in our Help Center.
- Analyse and give feedback to your manager and the technical team by sharing all the necessary information to resolve issues
- Manage the relationship between transporters to follow up on deliveries
- Keep track and update the monitoring files for internal reporting
Requirements
What skills & experience you will bring to us?
- A fluent level of French (spoken and written)
- A high level of English
- You are very well organised and have excellent interpersonal skills
- You can put yourself in our customers' shoes, analyse their problems and offer them individual solutions
- Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range
- You know how to work within a team, you are easy going
- You adjust quickly to new environments, and you can follow procedures and deal with deadlines
Benefits
What do we offer?
- Start date: 14th of October
- Contract:Temporary (2,5 months with 1 month of probation period)
- Full-time:(39 hours/week)
- Working days/Hours: Monday to Friday from 9:00am to 6:00pm
- Salary: €21,000.00 gross per year
- Bonus: Performance Bonus up to €150 gross per month + End of contract bonus
- Holidays: 2 accrued days per month / 24 calendar days per year
- Paid bank holidays + 1 extra day in lieu
- Hybrid: 3 to 4 days per week at the office
- Training:4 weeks of training based in the office from Monday to Friday from 9:00am to 6:00pm
- Office location:Barcelona (La Sagrera)
- Best-in-class people engagement activities and programs
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
- Employee Assistance Program - Free, confidential, and impartial guidance and support
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
- Option to sign-up for Discounted Private Health Insurance
Ready to Make a Difference?
- Showcase your talent: Share your CV highlighting achievements and responsibilities.
- Be you: No need for photos, age, marital status, or gender.
- Our process: Submit CV, then email, phone screening, and video interview.
We're excited to meet you
#wecare#wearecurious#weachievetogether
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Pre-Sales Support Agent for French Market
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Barcelona, Barcelona, España Cpm International A tiempo completoAt CPM International, we're seeking a skilled Pre-Sales Support Agent to join our team in Barcelona. As a key member of our customer support team, you'll be responsible for handling tech queries over email and chat, striving for first-contact resolution and providing exceptional customer service.We're passionate about delivering high-quality support to our...
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Barcelona, España Cpm International A tiempo completo.Who we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs ofourdiverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
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