Service Delivery Senior Applications Consultant

hace 4 semanas

Barcelona, España Qad A tiempo completo

.Service Delivery Senior Applications ConsultantQAD is looking for a Service Delivery Senior Applications Consultant to work with the Service Delivery Extended Support Application team of QAD. If you are looking to develop a career in Cloud ERP Software business and become an expert Service Delivery Analyst for QAD's ERP software to our clients in the manufacturing area - this is the job for you You will be part of a Global Customer support team and get an opportunity to work with colleagues from different countries, gaining exposure to learn and work on advanced technologies and expand your responsibilities within the organization.If you are looking for an opportunity to build your career in an international environment and are willing to learn about our system and functional processes, we are looking forward to receiving your candidatureThe position is remote with the ability to travel to Barcelona, Spain.What you will do:Detailed analysis of the reported issues by customers.Provide timely solutions by completing the proper technical assessment of the reported issue.Technical verification and triage of reported issues, referring to the technical and functional specs for performing the triage.Duplication of issues in non-production customer environments, creating a proper test document and providing customers with a solution in detailed steps for testing.Continuous monitoring of the incoming issues.Process adherence for all the Service Delivery processes and guidelines.Consult with Service Delivery support team senior consultants for any queries on standard product behavior.Continuously provide training to the Junior team members.Continuously learn new concepts and prepare for new challenges to provide seamless support to Global customers.Attend designated training frequently to enhance skills in the given job profile.What you will need:Graduation/Post Graduation in Computer Science/Engineering, knowledge of ERP Lifecycle Business, Accounting, Logistics, Production Operations/Manufacturing Management, Information Technology, or equivalent experience.Minimum 4 to 6 years relevant experience handling customer support operations.Proper desktop management skills, working knowledge of QAD technologies, platforms, and languages such as Progress, Open Source technologies, Scripting, Java, HTML, XML, etc., Database Management (SQL, Procedures).Good analytical & functional skills and ability to understand business needs.Very good command of English with exceptional verbal and written communication skills.Who we are:QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed

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