Cisco Support

hace 1 mes

Alcobendas, España Jr Spain A tiempo completo

col-wideJob Description:

**Are you ready to make a BIG impact with TD SYNNEX?**

In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.

**Job Purpose**:
Provide an excellent customer experience through the accurate and timely processing customer back order reporting. Where applicable assist the Sales Operation team with other administration tasks outside of manually processing orders and quotes.

**Responsibilities**:

- Responsible for producing daily customer backorder reports in line with an agreed customer schedule & SLA
- To support all aspects of the obtaining the best information and updates for each report & feeding this detail back to both the customer and TD sales
- Prioritize own tasks to ensure agreed deadline or SLA is achieved.
- Ownership of customer BOR queries in an efficient and professional manner to an early resolution
- Develop strong relationships with Internal Sales
- Escalate any issues in a timely manner to the Sales Operations Team Leader or Manager
- Proactively support the business working a shift pattern, as required

**Knowledge Skills and Experience**
- Strong attention to detail
- Process driven & results orientated
- Customer focused
- Excellent organization skills
- Effective time management and prioritizing skills
- Numerate
- Excellent communication skills
- Excellent customer relations skills
- SAP R3 (preferable)
- Working knowledge of Word, Excel, Outlook

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