Operation Manager
hace 3 semanas
Operation Manager - Compliance Specialist, Selling Partner Support DESCRIPTION
Operation Manager - Compliance Specialist
Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Selling Partners (SPs) are a critical part of Amazon's ecosystem in delivering our vision of offering the Earth's largest selection and lowest prices. Over 2 million Selling Partners in 10 countries list their products for sale on the Amazon Marketplace. We are obsessed with providing world-class support to merchants selling on Amazon.
In the EU, we continue to observe an unprecedented wave of legislation that impacts SPs' experience (SX), constrains selection, and jeopardizes Gross Merchandise Sales (GMS). This increases the complexity and cost of selling in the EU, making compliance the primary barrier to SP launches in the region. EU authorities continue to introduce new legislation that makes it challenging for Selling Partners to comply and do business across Europe. In the last 24 months, the United Kingdom and Germany introduced legislation that holds marketplaces jointly and severally liable for any unpaid VAT by Selling Partners. This change in the EU VAT landscape requires Amazon to take the forefront in Selling Partners' compliance, starting with educating them on VAT compliance requirements in Europe, enabling them to select the right VAT solution, and ultimately taking action in cases of non-compliance. The person in this role will support Amazon Selling Partners selling to EU customers in becoming VAT compliant.
As Operations Manager - Compliance Specialist, you will implement and manage the Paragon Workflow, ensuring it aligns with SET's compliance strategy. You will optimize compliance processes, streamline standard operating procedures (SOPs), and reduce errors to enhance efficiency. You will be responsible for increasing the team's agility in adapting to changing regulations and best practices. Additionally, you will develop strategic roadmaps, coordinate with stakeholders, and implement programs to align with organizational goals. Establishing a quality assurance framework and utilizing methodologies like Lean, Six Sigma, and Scrum for continuous process optimization and innovation are also key responsibilities.
Key job responsibilities
Leading the Paragon Workflow Implementation: Manage the development, deployment, and maintenance of the Paragon Workflow, ensuring its alignment with SET's compliance strategy.
Enhancing Efficiency and Effectiveness: Optimize compliance engagement processes and streamline SOPs to improve efficiency and reduce errors.
Increasing Agility and Responsiveness: Ensure agility in adapting to changing regulations and best practices within the Seller Engagement Team (SET).
Developing Efficient Workflows: Develop strategic roadmaps and effectively communicate with stakeholders to align goals and implement programs.
Establishing a Quality Assurance Framework: Create a quality assurance framework to ensure compliance with best practices and regulatory standards.
Process Optimization and Innovation: Utilize Lean, Six Sigma, and Scrum methodologies for continuous process improvement and innovation.
BASIC QUALIFICATIONS
Job Qualifications:
Program Management Expertise: Proven ability to manage complex projects, prioritize tasks, and deliver results on time and within budget. Experience managing the entire lifecycle of a program, from planning to implementation and maintenance, is essential.
Process Improvement: Hands-on experience with process optimization methodologies like Lean and Six Sigma, with a proven ability to identify and implement solutions that drive efficiency and effectiveness.
Technical Proficiency: Proficiency in SQL and experience with workflow automation tools and technologies.
Data Analysis Skills: Proficiency in Microsoft Office Excel, Power BI or QuickSight, with the ability to analyze data, identify trends, measure program progress, and make data-driven decisions.
Communication and Collaboration: Excellent written and verbal communication skills, with the ability to build strong relationships with leadership, stakeholders, and cross-functional teams.
Quality Assurance: Expertise in building and managing quality assurance processes, including developing audit procedures, conducting audits, and implementing corrective actions.
Proven Experience: Demonstrated success in leading and managing high-performing teams, fostering collaboration, and driving individual development.
PREFERRED QUALIFICATIONS
Coaching and Mentoring: Demonstrated ability to coach, mentor, and train team members, fostering their professional growth and empowering them to contribute effectively to the success of the program.
Training Development: Proven expertise in developing and implementing effective training programs, with experience in internal auditing processes.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
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