Customer Care Intern
hace 1 mes
About Olala Homes Olala Homes is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona.
We manage over 1200 accommodation units, such as short-term rentals, hotels, and other unique stays, across multiple countries in Europe, Asia, and the Middle East.
Our mission is to provide our guests with unique hospitality experiences while promoting an efficient and sustainable way of travelling with style.
Your role We are seeking a dynamic, creative, and passionate Customer Care intern to join our team.
As a Customer Care Intern, you will be mainly responsible for providing an excellent customer experience and reporting directly to the Customer Care supervisor.
This is an excellent opportunity to gain hands-on experience in the vacation rental industry.
Your Journey Provide professional, prompt, and friendly guest support by listening to guests and responding in a way that exceeds their expectations.
Identify and troubleshoot the issues accordingly using available resources.
Respond to inquiries and handle guest queries by telephone, email, WhatsApp, Facebook, etc.
Suggest innovative ideas to increase sales and improve customer experience.
What do you bring to your trip Excellent communication skills (written and verbal).
Excellent negotiation skills.
Problem-solving.
Sense of responsibility.
Multi-tasking.
Spanish & English proficiency and a third language (Portuguese, Greek, or French) - It's mandatory.
Self-starter, creative, and willing to support expansion in a fast-growing environment.
Passionate, proactive, hands-on, dynamic, and energetic.
Flexible, resilient, and adaptable to changes.
Confident working in cross-functional teams.
Comfortable in a start-up environment.
Diversity and Sustainability At Olala Homes, we take pride in cultivating a vibrant and inclusive work environment that celebrates individuality and diversity.
We believe that these are invaluable assets that fuel innovation, foster creativity, and drive our overall success.
Additionally, we believe in taking action towards curbing the impact that our company has on its environments, including implementing energy-efficient practices and engaging in community projects that promote cultural preservation.
We look forward to receiving your application
For more information about Olala Homes, visit www.olalahomes.com and to keep up to date with Olala Homes' news, follow us on LinkedIn and Instagram
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