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Customer Service Representative With Italian Fon959
hace 2 meses
Processing incoming customer requests and orders.- Checking the orders against the customer and purchase order agreements.- Responding to customer product inquiries and issues in a timely manner.- Liaising with the logistics department to prepare and arrange the execution of the shipment of the goods and monitoring outbound activities.- Assuring correct pricing of the customer orders, invoicing timely and accurately.- Point of contact with internal departments at a first level: sellers, logistics, purchasing, credit, accounting, planning, PLM.- Handling complaints and returning shipments.- Monitoring the credit situation of the customer and liaising with the credit department and the sales team.- Supporting and interfacing with the Sales Representatives.- Working efficiently with all internal departments and with external parties.- Maintaining, updating, and filing the customer documents, records, and internal documents.- Able to balance competing demands and prioritize.Minimum Requirements:- Bachelor degree in Business Administration, Marketing, Economics, or related field is preferred.- Fluent in Italian and English with excellent communication skills. Any other additional language will be a plus.- Minimum of 2 years of Customer Service experience within a similar position/industry is a plus.- Striving for exceptional customer satisfaction.- High attention to detail.- Fast learner and driven to action.- High performance culture in complex business scenarios.- Ability to prioritize and balance competing demands.- Competency in adapting to regularly changing conditions.- Consistently delivering business results.Company dedicated to the chemical sector - Stable Project - 2 days home office.We are looking for an experienced Customer Service Representative with Italian.#J-18808-Ljbffr
