[Gmk-384] Senior Consultant Business Applications

(GMK-384) Senior Consultant Business Applications Barcelona, Catalonia (GMK-384) Senior Consultant Business Applications Barcelona Barcelona, Catalunya, ES Job DescriptionPurposeThe IFS Senior Consultant Business Applications role exists within the global Unified Support organization. The role handles multiple aspects of incident, service request, problem and change management. Working with multiple internal and external stakeholders related to our supported services. The role forms part of an on call team, which reports into a Unified Support manager. The Unified Support -Service Operations team provide 24x7x365 operations support to the IFS customer base across all IFS cloud services. The IFS Consultant Business Applications role is a 24 / 7 shift based position across a rota of 5 weeks. They possess domain expertise and thorough industry exposure of the relevant product area(s). They will advise and guide the customer, listen, and dare to challenge them in order to understand their business needs and provide support in the usage of their IFS solution. They do this as per the IFS support offering. They also possess a commercial mindset and enjoy the challenge of solving and communicating well thought out practical solutions that ensures business continuity, which ultimately leads towards customers acting as advocates for IFS. Although not a role with people management duties, the selected individual will be a senior part of the organisation and so will provide mentoring and examples of good practice to the more junior members of the team. SummaryA Senior Consultant Business Applications has in depth functional and business knowledge on specific products area(s) of IFS's products. They contribute to continuous improvement of existing IFS support scope definitions and support processes, while providing functional resolutions within the support / maintenance scope to rectify issues. Furthermore, they consistently share functional knowledge with customers and peers. Experience in a similar role3 to 5 yearsEssential Duties and Accountabilities- Provide functional resolutions within the support / maintenance scope to rectify issues, while advising the customers and other parties on usage of IFS's products- Provide regular, proactive updates on the progression of the resolution and deliver professional customer service- Be conscious on value delivered through customer support- Continually seek opportunities to increase customer satisfaction and deepen customer relationships- Continually be updated on latest product developments, and their ability to meet industry standards and policies- Understand the industry characteristics of the customer's solution- Actively contribute to continuous improvement of existing IFS support processes- Take initiatives, accept challenges, and collaborate as a team in achieving team goals- Build internal and external networks and be a reference point in the product area(s)- Identify competency and knowledge gaps among team members, and conduct knowledge sharing and training sessions accordingly- Make decisions independently and be accountable for them- Engage in IFS community and contribute to functional forumsQualificationsOverall Required CompetenceA Senior Consultant Business Applications would be expected to have an understanding / competency on the following areas :Basic level (able to perform low complexity work; has fundamental / adequate skills)- Knowledge on IFS's products technical architecture- Knowledge on Scope Tool- Skills in SQL querying and simple debugging- Understating on how IFS's products interface with external applicationsIntermediate level (able to perform medium complexity work; has moderate / sufficient skills)- Conflict resolution, persuasion, and negotiation skills- Coaching, mentoring, and advising skills- Understanding on how to create and maintain configurations (IFS extensibility)- Business communication skills- Presentation skills- Knowledge on customer's business process, along with the business value generated- Functional knowledge on other related product areas- Industry knowledge on specific product areasAdvanced level (able to perform high complexity work; has strong / prominent skills)- Understanding on IFS support scope definitions and support process- Understanding on support model commercial awareness- Analytical skills in identifying the root cause and most feasible solutions- Skills in adaptability and responsiveness, along with understanding on change management- Engagement with customers and other relevant stakeholders- Skills in training material preparation and training delivery- Functional knowledge on specific product areasFurthermore, the following skills and behaviours are also expected. - Active listening- Empathy- Follow-up and keeping promises- Ability to work with various stakeholders- Live our values (Agile, Collaborative, Trustworthy)Required Education ExperienceEssential :- University degree, equivalent professional qualifications, or relevant work experience. - Fluency in English language (both written and verbal forms)- Experience in relevant industry(s)- Experience in handling customers- Basic understanding on business value engineering- Experience in leading team assignments- Previous knowledge of Enterprise Resource Planning software (ERP) like SAP, Baan, Infor, Dynamics, Oracle ERP, Sage, NetSuite. - High level knowledge and understand of Database technologies (Oracle). - Exposure to public Cloud platform, specifically Microsoft Azure. Desirable :- Fluency in other languages- IT applications and applicable technologies- Technical experience on Azure, Oracle DB, Kubernetes, network, Cloud security. Hace más de 30 díasWelcome to kitempleo. eskitempleo. es asks for your consent to use your personal data to: perm_identity perm_identity Personalised advertising and content, advertising and content measurement, audience research and services development devices devices Store and/or access information on a device Data preferencesYou can choose how your personal data is used. Vendors want your permission to do the following:Store and/or access information on a deviceAdvertising presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type or which content you are (or have been) interacting with (for example, to limit the number of times an ad is presented to you). Create profiles for personalised advertisingInformation about your activity on this service (such as forms you submit, content you look at) can be stored and combined with other information about you (for example, information from your previous activity on this service and other websites or apps) or similar users. This is then used to build or improve a profile about you (that might include possible interests and personal aspects). Your profile can be used (also later) to present advertising that appears more relevant based on your possible interests by this and other entities. Use profiles to select personalised advertisingAdvertising presented to you on this service can be based on your advertising profiles, which can reflect your activity on this service or other websites or apps (like the forms you submit, content you look at), possible interests and personal aspects. Information about your activity on this service (for instance, forms you submit, non-advertising content you look at) can be stored and combined with other information about you (such as your previous activity on this service or other websites or apps) or similar users. This is then used to build or improve a profile about you (which might for example include possible interests and personal aspects). Your profile can be used (also later) to present content that appears more relevant based on your possible interests, such as by adapting the order in which content is shown to you, so that it is even easier for you to find content that matches your interests. Use profiles to select personalised contentContent presented to you on this service can be based on your content personalisation profiles, which can reflect your activity on this or other services (for instance, the forms you submit, content you look at), possible interests and personal aspects. This can for example be used to adapt the order in which content is shown to you, so that it is even easier for you to find (non-advertising) content that matches your interests. Information regarding which advertising is presented to you and how you interact with it can be used to determine how well an advert has worked for you or other users and whether the goals of the advertising were reached. For instance, whether you saw an ad, whether you clicked on it, whether it led you to buy a product or visit a website, etc. This is very helpful to understand the relevance of advertising campaigns. Measure content performanceInformation regarding which content is presented to you and how you interact with it can be used to determine whether the (non-advertising) content e. g. reached its intended audience and matched your interests. For instance, whether you read an article, watch a video, listen to a podcast or look at a product description, how long you spent on this service and the web pages you visit etc. This is very helpful to understand the relevance of (non-advertising) content that is shown to you. Understand audiences through statistics or combinations of data from different sourcesReports can be generated based on the combination of data sets (like user profiles, statistics, market research, analytics data) regarding your interactions and those of other users with advertising or (non-advertising) content to identify common characteristics (for instance, to determine which target audiences are more receptive to an ad campaign or to certain contents). Develop and improve servicesInformation about your activity on this service, such as your interaction with ads or content, can be very helpful to improve products and services and to build new products and services based on user interactions, the type of audience, etc. This specific purpose does not include the development or improvement of user profiles and identifiers. Use limited data to select contentContent presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type, or which content you are (or have been) interacting with (for example, to limit the number of times a video or an article is presented to you). Ensure security, prevent and detect fraud, and fix errorsYour data can be used to monitor for and prevent unusual and possibly fraudulent activity (for example, regarding advertising, ad clicks by bots), and ensure systems and processes work properly and securely. It can also be used to correct any problems you, the publisher or the advertiser may encounter in the delivery of content and ads and in your interaction with them. Deliver and present advertising and contentCertain information (like an IP address or device capabilities) is used to ensure the technical compatibility of the content or advertising, and to facilitate the transmission of the content or ad to your device. Match and combine data from other data sourcesInformation about your activity on this service may be matched and combined with other information relating to you and originating from various sources (for instance your activity on a separate online service, your use of a loyalty card in-store, or your answers to a survey), in support of the purposes explained in this notice. In support of the purposes explained in this notice, your device might be considered as likely linked to other devices that belong to you or your household (for instance because you are logged in to the same service on both your phone and your computer, or because you may use the same Internet connection on both devices). Identify devices based on information transmitted automaticallyWith your acceptance, your precise location (within a radius of less than 500 metres) may be used in support of the purposes explained in this notice. You can choose your data preferences. This site or app wants your permission to do the following:Site or appStore and/or access information on a deviceAdvertising presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type or which content you are (or have been) interacting with (for example, to limit the number of times an ad is presented to you). Create profiles for personalised advertisingInformation about your activity on this service (such as forms you submit, content you look at) can be stored and combined with other information about you (for example, information from your previous activity on this service and other websites or apps) or similar users. This is then used to build or improve a profile about you (that might include possible interests and personal aspects). Your profile can be used (also later) to present advertising that appears more relevant based on your possible interests by this and other entities. Use profiles to select personalised advertisingAdvertising presented to you on this service can be based on your advertising profiles, which can reflect your activity on this service or other websites or apps (like the forms you submit, content you look at), possible interests and personal aspects. Information about your activity on this service (for instance, forms you submit, non-advertising content you look at) can be stored and combined with other information about you (such as your previous activity on this service or other websites or apps) or similar users. This is then used to build or improve a profile about you (which might for example include possible interests and personal aspects). Your profile can be used (also later) to present content that appears more relevant based on your possible interests, such as by adapting the order in which content is shown to you, so that it is even easier for you to find content that matches your interests. Use profiles to select personalised contentContent presented to you on this service can be based on your content personalisation profiles, which can reflect your activity on this or other services (for instance, the forms you submit, content you look at), possible interests and personal aspects. This can for example be used to adapt the order in which content is shown to you, so that it is even easier for you to find (non-advertising) content that matches your interests. Information regarding which advertising is presented to you and how you interact with it can be used to determine how well an advert has worked for you or other users and whether the goals of the advertising were reached. For instance, whether you saw an ad, whether you clicked on it, whether it led you to buy a product or visit a website, etc. This is very helpful to understand the relevance of advertising campaigns. Information regarding which content is presented to you and how you interact with it can be used to determine whether the (non-advertising) content e. g. reached its intended audience and matched your interests. For instance, whether you read an article, watch a video, listen to a podcast or look at a product description, how long you spent on this service and the web pages you visit etc. This is very helpful to understand the relevance of (non-advertising) content that is shown to you. Understand audiences through statistics or combinations of data from different sourcesReports can be generated based on the combination of data sets (like user profiles, statistics, market research, analytics data) regarding your interactions and those of other users with advertising or (non-advertising) content to identify common characteristics (for instance, to determine which target audiences are more receptive to an ad campaign or to certain contents). Information about your activity on this service, such as your interaction with ads or content, can be very helpful to improve products and services and to build new products and services based on user interactions, the type of audience, etc. This specific purpose does not include the development or improvement of user profiles and identifiers. Content presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type, or which content you are (or have been) inter
#J-18808-Ljbffr