Bulgarian Speaking Customer Account Advisor

hace 1 día

Barcelona, España Bet365 A tiempo completo

.As a Customer Account Advisor at bet365, you will be part of the European Customer Service team helping our customers around the world from our office in sunny Malta. This puts you at the forefront of the world's most popular online gambling brand, helping customers with a wide range of queries related to their bet365 account. This position is offered as a full-time position which requires flexible working hours. In order to cover the full sports calendar, you work in a shift system in which you work five days out of seven; this regularly includespublic holidays and weekends. This role falls under our hybrid working model, where you will work both from home and in the office. When working from the office, you will work from a modern office in the heart of Sliema with spectacular sea views and nearby flat rocky beaches with a variety of outdoor activities. From your first day you will receive training from instructors who will support, guide, and mentor you, so you can provide an excellent customer experience. What do we offer? Complete relocation package (more information below) Attractive salary, opportunities for advancement, generous bonus payments, and a wide range of other benefits - starting at ca €33,600 annual gross salary Enhancement to the basic salary which is dependent on working days and hours Life & Health insurance Gym Membership Extra 5% of your gross annual salary will be added for pension savings Hybrid Working Model Relocation package: 6 weeks of company-provided accommodation upon arrival Reimbursed flight ticket of up to €285 Monthly accommodation allowance of €800 paid out the first six months €100 added to your monthly salary for the first six months for flights to visit your friends and family back home What you will be doing? In this role, you will work within our dynamic and multicultural work environment. You will deal with different topics; among other things, youwill respond to betting, payment, verification, and general account inquiries. Tasked with supporting our customers via live chat, email, and phone, you play a central role in the customer's bet365 experience

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