Agent Operations/Support

hace 3 meses


Barcelona, España Cashsentinel A tiempo completo

.À propos de Cash SentinelCash Sentinel est une fintech qui conçoit et exploite des solutions de contrat numérique et de paiement, destinées aux marchés en ligne européens. Nos clients opèrent dans divers domaines tels que l'automobile, les grands magasins, les stations de ski et les pharmacies en ligne. L'entreprise est à l'équilibre financier et augmente son volume d'affaires de plus de 150 % chaque année. La société est composée de quatre entités juridiques (Espagne, Suisse, France et Royaume-Uni) et emploie environ 15 personnes, principalement basées à Barcelone, en Espagne, et à Lausanne, en Suisse.Votre rôleOpérationnel :Vérifier et confirmer les nouveaux profils clients, contrats, paiements et documents liés; Saisie de données clients et informations de paiement.Être vigilent aux documents ou comportements inhabituels dans le cadre de la prévention de la fraude et du blanchiment d'argent.Support :- Assister les clients par téléphone et par écrit concernant leur dossier et les transactions a venir.- Identifier des opportunités d'amélioration et contribuer au développement de nos plateformes et processus.Votre profilEsprit d'équipe : la qualité de votre travail impacte directement vos collègues.Autonome : capable de rester concentré tout en effectuant des tâches parfois répétitives.Logique : apprendre les règles lors de votre intégration et les appliquer systématiquement dans votre travail quotidien.Écrit et oral : parfaite maîtrise du français, à l'écrit comme à l'oral. Bonne orthographe et grammaire, bonne diction et capacité à maintenir un langage soutenu au téléphone, même en cas de désaccord ou de tension avec un client.Une précédente expérience dans une institution financière ainsi que des connaissances en anglais sont valorisées.Conditions de travail :Contrat à durée déterminé d'un an / entre 8 et 20 heures par semaineDate de début au plus tôt9,20 € brut par heureBureaux au cœur de Barcelone, à 5 minutes de la Casa BatllóHoraires à définir (selon disponibilités)----------------------------------------------------------------------About Cash SentinelCash Sentinel is a Fintech that designs and operates digital contracting and payment solutions, targeting European online marketplaces. Our clients operate in various fields such as automotive, department stores, ski resorts and online pharmacies. The company is breakeven and is growing its business volume by > 150% every year. The company is composed of four legal entities (Spain, Switzerland, France and UK) and employs approximately 15 people, who are mainly based in Barcelona, Spain and Lausanne, Switzerland.Operations :Review and confirm new merchants, contracts, payments and related documents; Data entry and review of some client profiles and payment information; Monitor unusualelements, documents or behaviors in the context of fraud and money-laundering prevention



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