Head Of Customer Onboarding
hace 2 meses
.At Amenitiz, we're on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia.Empowering over 12,000 hoteliers worldwide, we're not just another SaaS scaleup - we're revolutionising one of the world's oldest industries. With over $50M raised from top-tier VCs backing disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been named a TravelTech Titan and one of Wired's hottest start-ups.Starting in 2024 with a diverse team of 380+ across our Barcelona and Medellin offices, Amenitiz fosters a culture of positivity and personal development. Within our ranks, you'll find enthusiastic individuals who thrive on ownership and collaboration.Every day, we lead by example, putting client satisfaction first and fostering a culture of strong execution. We're dedicated to making a positive impact wherever we go. Are you ready to take on a new challenge?About the roleAs the Head of Onboarding at Amenitiz, you'll play a pivotal role in scaling and optimizing our onboarding processes as we continue to grow. This position is crucial for ensuring that our onboarding approach is seamless, consistent, and deeply integrated with our customer satisfaction and retention strategies. You'll work closely with senior leaders to align our onboarding initiatives with the company's broader goals.If you're strategic, data-driven, and passionate about enhancing the customer experience, you'll thrive in this role. Your success will be measured by your ability to build a scalable onboarding organization, ensure a consistent customer experience, and continuously upskill the team to meet the growing demands of our customers.Your missionsTake ownership of the customer onboarding process, ensuring it is a top priority in our company strategy. Work closely with the C-level team to align onboarding efforts with broader business goals and contribute to customer success.Transform onboarding from a mere phase into a core value at Amenitiz. Ensure every interaction during onboarding sets the foundation for long-term customer satisfaction and loyalty.Utilize data to monitor key onboarding metrics such as churn at onboarding, client satisfaction, and onboarding efficiency. Leverage these insights to continuously enhance the onboarding process.Work with various teams across the company—Product, Marketing, Sales, and Customer Care—to ensure our onboarding strategies are well-integrated and aligned with the overall customer journey.Advocate for the customer during the onboarding phase, ensuring their feedback directly influences our onboarding strategies and business decisions.Your profile+2 years of relevant experience in a similar role, leading customer success teams, with a track record of high NPS scores.Demonstrated ability to scale customer processes in fast-paced, high-growth settings
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Head of Customer Onboarding
hace 2 semanas
Barcelona, Barcelona, España Amenitiz A tiempo completoAbout the RoleAs the Head of Onboarding at Amenitiz, you will play a pivotal role in scaling and optimizing our onboarding processes as we continue to grow. This position is crucial for ensuring that our onboarding approach is seamless, consistent, and deeply integrated with our customer satisfaction and retention strategies. You will work closely with...
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Head of Onboarding
hace 4 semanas
Barcelona, Barcelona, España Amenitiz A tiempo completoAbout the RoleWe're seeking a seasoned professional to lead our onboarding efforts as the Head of Onboarding at Amenitiz. As a key member of our team, you'll play a pivotal role in scaling and optimizing our onboarding processes to ensure seamless, consistent, and deeply integrated customer satisfaction and retention strategies.Key ResponsibilitiesTake...
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Head of Onboarding
hace 4 semanas
Barcelona, Barcelona, España Amenitiz A tiempo completoAbout the RoleWe're seeking a seasoned professional to lead our onboarding efforts as the Head of Onboarding at Amenitiz. As a key member of our team, you'll play a pivotal role in scaling and optimizing our onboarding processes to ensure seamless, consistent, and deeply integrated customer satisfaction and retention strategies.Key ResponsibilitiesTake...
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Head Of Customer Onboarding
hace 2 semanas
Barcelona, España Amenitiz A tiempo completo.At Amenitiz, we're on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.Empowering over 12,000 hoteliers worldwide, we're more than just another SaaS scale-up—we're revolutionizing one of the world's oldest industries. With over $50 million raised from top-tier VCs who...
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Head Of Customer Onboarding
hace 4 días
Barcelona, España Amenitiz A tiempo completoAt Amenitiz, we're on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.Empowering over 12,000 hoteliers worldwide, we're more than just another SaaS scale-up—we're revolutionizing one of the world's oldest industries. With over $50 million raised from top-tier VCs who back...
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Head of Onboarding
hace 4 semanas
Barcelona, Barcelona, España Amenitiz A tiempo completoAbout the RoleWe're on a mission to revolutionize the hospitality industry, and we need a talented individual to join our team as the Head of Onboarding. As a key member of our organization, you'll play a crucial role in scaling and optimizing our onboarding processes to ensure seamless, consistent, and deeply integrated customer experiences.Your...
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Head of Onboarding
hace 4 semanas
Barcelona, Barcelona, España Amenitiz A tiempo completoAbout the RoleWe're on a mission to revolutionize the hospitality industry, and we need a talented individual to join our team as the Head of Onboarding. As a key member of our organization, you'll play a crucial role in scaling and optimizing our onboarding processes to ensure seamless, consistent, and deeply integrated customer experiences.Your...
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Head of Onboarding
hace 2 semanas
Barcelona, Barcelona, España Amenitiz A tiempo completoWe're on a mission to revolutionize the hospitality industry with our all-in-one platform, and we need a talented Head of Onboarding to help us scale and optimize our onboarding processes.As a key member of our team, you'll work closely with senior leaders to align our onboarding initiatives with the company's broader goals and ensure a seamless, consistent,...
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Head of Onboarding
hace 3 semanas
Barcelona, Barcelona, España Amenitiz A tiempo completoWe're on a mission to revolutionize the hospitality industry with technology, and we need your expertise to make it happen.As the Head of Onboarding at Amenitiz, you'll play a crucial role in scaling and optimizing our onboarding processes to ensure a seamless experience for our customers.You'll work closely with senior leaders to align our onboarding...
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Head of Onboarding
hace 2 meses
Barcelona, España Amenitiz A tiempo completoAt Amenitiz, we’re on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia. Empowering over 12,000 hoteliers worldwide, we’re not just another SaaS scaleup - we’re revolutionising one of the world’s oldest industries. With over $50M raised from top-tier...
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Head of Customer Support Operations
hace 3 semanas
Barcelona, Barcelona, España Dentsu Aegis Network A tiempo completoJob Title: Head of Customer User Support About the Company: We are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity. Our commitment to delivering exceptional customer experiences drives our search for a Head of Customer User Support to build, launch, and scale a world-class customer support function. About the...
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Head of Customer Support Operations
hace 4 semanas
Barcelona, Barcelona, España Dentsu Aegis Network A tiempo completoAbout the CompanyWe are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity. As part of our commitment to delivering exceptional customer experiences, we are looking for a Head of Customer Support to build, launch, and scale a world-class customer support function.About the RoleThe Head of Customer Support will be...
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Head of Customer Support Operations
hace 4 semanas
Barcelona, Barcelona, España Dentsu Aegis Network A tiempo completoAbout the CompanyWe are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity. As part of our commitment to delivering exceptional customer experiences, we are looking for a Head of Customer Support to build, launch, and scale a world-class customer support function.About the RoleThe Head of Customer Support will be...
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Head Of Customer User Support
hace 1 mes
Barcelona, España Dentsu A tiempo completo.Job Description:About the CompanyWe are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity. As part of our commitment to delivering exceptional customer experiences, we are looking for a Head of Customer User Support to build, launch, and scale a world-class customer support function. This role offers a unique...
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Head Of Customer User Support
hace 1 mes
Barcelona, España Merkle A tiempo completo.About the CompanyWe are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity. As part of our commitment to delivering exceptional customer experiences, we are looking for a Head of Customer User Support to build, launch, and scale a world-class customer support function. This role offers a unique opportunity to shape...
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Head Of Customer User Support
hace 2 semanas
Barcelona, España Merkle A tiempo completo.About the Company We are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity. As part of our commitment to delivering exceptional customer experiences, we are looking for a Head of Customer User Support to build, launch, and scale a world-class customer support function. This role offers a unique opportunity to...
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Head of Customer Support Operations
hace 2 semanas
Barcelona, Barcelona, España Dentsu Aegis Network A tiempo completoJob Description:About the CompanyWe are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity. Our commitment to delivering exceptional customer experiences drives our search for a Head of Customer Support Operations to build, launch, and scale a world-class customer support function.About the Role:The Head of Customer...
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Head of Customer Support Operations
hace 3 semanas
Barcelona, Barcelona, España Merkle A tiempo completoAbout the RoleWe are seeking a seasoned professional to lead our customer support function as the Head of Customer Support Operations. This strategic leadership role requires a unique blend of operational excellence, customer-centric thinking, and entrepreneurial spirit.The ideal candidate will have a proven track record in building and managing...
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Head of Onboarding and Payment Supplier Relations
hace 5 meses
Barcelona, España Rubiko A tiempo completo**_PayDirection: Revolutionising Payment Operations through Training, Guidance, and Empowerment_** Here at PayDirection, we redefine payment operations with innovative products, expert guidance, and cutting-edge technology. Our comprehensive training programs empower businesses to navigate the dynamic payment landscape and make informed decisions, while our...
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Head of Customer Support Operations
hace 4 semanas
Barcelona, Barcelona, España Dentsu Aegis Network A tiempo completoAbout the RoleWe are seeking a seasoned professional to lead our customer support function as Head of Customer Support. This is a strategic leadership role that requires a blend of operational excellence, customer-centric thinking, and entrepreneurial spirit.Key ResponsibilitiesDesign and build a comprehensive customer support strategy, service model, and...