Customer & Driver Services Process Specialist - Scf Hq

hace 3 días

Boadilla del Monte, España Santander A tiempo completo

Customer & Driver Services Process Specialist - SCF HQCountry: SpainSantander Consumer Finance HQ is looking for a Customer & Driver Services Process Specialist, based in our Boadilla del Monte office.WHY YOU SHOULD CONSIDER THIS OPPORTUNITYAt Santander () we are key players in the transformation of the financial sector.Do you want to join us?Santander Consumer Finance focuses on business development related to consumer finance products, consumer services, sales channels and commercial agreements with dealers, vehicle manufacturers or retail distribution establishments, as well as commercial functions associated with direct sales (branches, call centers or digital channels) and indirect sales (through third parties) of consumer finance products and services.On top of it Santander Consumer is developing a larger range of services to customers around the new mobility concept starting by establishing a competitive pan-European Leasing model and growing to other customer services like short term rental, ride hailing, electrification, etc.Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture, and disability.Our mission is to contribute to help more people and business prosper.WHAT YOU WILL BE DOINGUnder the scope of the Leasing Business Unit within Santander Consumer Finance, we're looking for a Process Specialist focus on Customer & Driver Services leading the design and implementation of the technological developments to assure top class service delivery.Focusing on the different customer and driver profiles and needs such as: service booking, requests related to contract conditions, pick and delivery, booking, fuel,…The ideal candidate should be obsessing to deliver excellent and efficient services and tangible benefits to our clients with high doses of creativity, in all types of channels, but specially on digital ones.Knowledge of operational lease market is a plus.We need someone like you to help us in different fronts, in cooperation with our IT engineering teams and the rest of your future HQ colleagues:To define the EE procedures, coordinating cross functionally all steps of the customer journey.To translate business requirements into functional and technical requirements for the development of our own in-house IT solution or/and interfaces with third party providers.To maximize the cost efficiency and build highly productive processes.Demonstrating continuous effort to improve the service increasing customers and country teams' satisfaction.To coordinate with other HQ colleagues the introduction of customer & driver services in the different stages of the operational lease EE customer journey.To work whit Business users to understand the business goals, proposing solutions to improve processes and tools.To assure correct process adoption in a multicultural environment, managing training activities needed.To monitor all projects & services and report on their progress.EXPERIENCE REQUIERED:Proven experience of years working in the customer services with and end to end vision on operational lease business and servicing.Skilled to define digital processes and work with IT engineering teams.Project management experience, preferable creating services from scratch.Proven track record of success designing, implementing, and managing services (knowledge in agile methodology will be valued).Medium/High degreeHigh level of SWR English ,other language valuableExperience on the automotive sector, is a plusSKILLS & KNOWLEDGENegotiation and communications skills capable of building relationships with multi-cultural stakeholders.Team player, enthusiastic and service oriented.With strong target orientation.Creative with appetite for innovation and research finding market best practices.Hands-on mentality and proactive attitude towards change.Capable and willing to work in a high-growth environment, where definitions are made from scratch.Project management and process definition skills.Organized and Time management skills are required.OTHER INFORMATIONBased in Madrid, available to travel punctually to European countries.

  • Customer & Driver Services Process Specialist - SCF HQ

    hace 1 semana

    Boadilla del Monte, Madrid, España Santander A tiempo completo

    Customer & Driver Services Process Specialist - SCF HQCountry: Spain Santander Consumer Finance HQ is looking for a Customer & Driver Services Process Specialist , based in our Boadilla del Monte office. WHY YOU SHOULD CONSIDER THIS OPPORTUNITY At Santander () we are key players in the transformation of the financial sector. Do you want to join us? ...

  • Customer & Driver Services Process Specialist - SCF HQ

    hace 3 semanas

    Boadilla del Monte, España Santander A tiempo completo

    Customer & Driver Services Process Specialist - SCF HQCountry: Spain Santander Consumer Finance HQ is looking for a Customer & Driver Services Process Specialist , based in our Boadilla del Monte office. WHY YOU SHOULD CONSIDER THIS OPPORTUNITY At Santander () we are key players in the transformation of the financial sector. Do you want to join...

  • Contact Center Specialist

    hace 3 días

    Boadilla del Monte, España Santander A tiempo completo

    Contact Center Specialist - SCF HQCountry: SpainSantander Consumer Finance HQ is looking for a Contact Center Specialist, based in our Boadilla del Monte office.WHY YOU SHOULD CONSIDER THIS OPPORTUNITYAt Santander () we are key players in the transformation of the financial sector.Do you want to join us?Santander Consumer Finance focuses on business...

  • Contact Center Specialist

    hace 3 semanas

    Boadilla del Monte, España Santander A tiempo completo

    Contact Center Specialist - SCF HQCountry: Spain Santander Consumer Finance HQ is looking for a Contact Center Specialist , based in our Boadilla del Monte office. WHY YOU SHOULD CONSIDER THIS OPPORTUNITY At Santander () we are key players in the transformation of the financial sector. Do you want to join us? Santander Consumer Finance focuses...

  • Collections Analyst Scf Hq

    hace 2 meses

    Boadilla del Monte, España Santander A tiempo completo

    Collections Analyst SCF HQ Country: Spain **SCF HQ is looking for a Collections Analyst, based in our Madrid (HQ) office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Consumer Finance **focuses on business development related to consumer finance products, sales channels and commercial agreements with dealers, vehicle manufacturers or retail...

  • Collections Analyst Scf Hq

    hace 13 horas

    Boadilla del Monte, España Santander A tiempo completo

    Collections Analyst SCF HQ Country: Spain **SCF HQ is looking for a Collections Analyst, based in our Madrid (HQ) office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Consumer Finance **focuses on business development related to consumer finance products, sales channels and commercial agreements with dealers, vehicle manufacturers or retail...

  • Senior Analyst Operations

    hace 2 meses

    Boadilla del Monte, España Santander A tiempo completo

    Senior Analyst Operations - SCF HQ Country: Spain **Santander Consumer Finance HQ is looking for an Senior Analyst Operations, based in our Headquarter Office in Boadilla del Monte.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Consumer Finance **focuses on business development related to consumer finance products, sales channels and...

  • Processes and Projects Sr Analyst

    hace 4 días

    Boadilla del Monte, España Santander A tiempo completo

    Processes and Projects Sr Analyst - SCF HQ Country: Spain **Santander Consumer Finance HQ is looking for a Senior Analyst Processes and Projects in Operations, based in our Headquarter Office in Boadilla del Monte.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Consumer Finance **focuses on business development related to consumer finance...

  • Customers & Drivers Care Manager Scf Hq

    hace 2 meses

    Boadilla del Monte, España Santander A tiempo completo

    Customers & Drivers Care Manager SCF HQ Country: Spain Santander Consumer Finance HQ **is looking for an **Operational Lease Customers & Drivers Care Manager, **based in our **Boadilla del Monte **office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Consumer Finance **focuses on business development related to consumer finance products,...

  • Scenario Analysis Analyst

    hace 3 semanas

    Boadilla del Monte, España Santander A tiempo completo

    Scenario Analysis Analyst - SCF HQ Country: Spain **WHAT YOU WILL BE DOING** **SCF HQ está buscando un/a Analista de Escenarios y Model Owner para nuestras oficinas en Boadilla del Monte.** **POR QUÉ DEBERÍAS CONSIDERAR ESTA OPORTUNIDAD** **Santander Consumer Finance **se orienta hacia el desarrollo de negocio relacionado con productos de...

  • Financial Management Senior Analyst

    hace 3 días

    Boadilla del Monte, España Santander A tiempo completo

    Financial Management Senior Analyst - SCF HQ Country: Spain Santander Consumer Finance HQ is looking for a **Financial Management Senior Analyst **for our offices in **Boadilla del Monte (Madrid).** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Consumer Finance **is oriented toward the development of business related to consumer finance...

  • Chief Commercial Officer

    hace 1 semana

    Boadilla del Monte, España Santander A tiempo completo

    Chief Commercial Officer - SCF HQ & Cluster Lead Country: Spain **WHAT YOU WILL BE DOING** **SCF HQ is looking for a Chief Commercial Officer & Cluster Lead, based in our Boadilla del Monte (Madrid) office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Consumer Finance **focuses on business development related to consumer finance products,...

  • Chief Operations Officer

    hace 1 semana

    Boadilla del Monte, España Santander A tiempo completo

    Chief Operations Officer - SCF HQ & Cluster Lead, Country: Spain **WHAT YOU WILL BE DOING** **SCF HQ is looking for a **Chief Operations Officer & Cluster Lead **, based in our Boadilla del Monte (Madrid) office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Consumer Finance **focuses on business development related to consumer finance...

  • Esg Risks

    hace 1 semana

    Boadilla del Monte, España Santander A tiempo completo

    ESG Risks & RIA Manager - SCF HQ Country: Spain **WHAT YOU WILL BE DOING** **SCF HQ Risk Area, EWRM department, is looking for a manager for ESG Risks & Risk Identification and Assessment, based in our Boadilla del Monte (Madrid) office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Consumer Finance **focuses on business development related...

  • Senior Analyst Operations

    hace 2 meses

    Boadilla del Monte, España Santander A tiempo completo

    Senior Analyst Operations - SCF HQCountry: Spain Santander Consumer Finance HQ is looking for an Senior Analyst Operations, based in our Headquarter Office in Boadilla del Monte. WHY YOU SHOULD CONSIDER THIS OPPORTUNITY At Santander () we are key players in the transformation of the financial sector. Do you want to join us? Santander Consumer Finance...

  • Remarketing Xborder Sales Representative

    hace 2 semanas

    Boadilla del Monte, España Santander A tiempo completo

    Remarketing Xborder Sales Representative - SCF HQ Country: Spain SCF HQ is looking for a **Remarketing Cross border Sales Representative, **based in our Boadilla del Monte (Madrid) office. **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Consumer Finance **focuses on business development related to consumer finance products, sales channels and...

  • Financial Management Senior Analyst

    hace 1 mes

    Boadilla del Monte, España Santander A tiempo completo

    Financial Management Senior Analyst - SCF HQCountry: Spain Santander Consumer Finance HQ is looking for a Financial Management Senior Analyst for our offices in Boadilla del Monte (Madrid). WHY YOU SHOULD CONSIDER THIS OPPORTUNITY in Santander () we are main actors in the transformation of the financial sector. Do you want to join our team? ...

  • Processes and Projects Senior Analyst

    hace 2 meses

    Boadilla del Monte, España Santander A tiempo completo

    Processes and Projects Senior Analyst - SCF HQCountry: Spain SANTANDER CONSUMER FINANCE HQ is looking for a SENIOR ANALYST PROCESSES AND PROJECTS in Operations, based in our BOADILLA DEL MONTE Office. WHY YOU SHOULD CONSIDER THIS OPPORTUNITY At Santander () we are key players in the transformation of the financial sector. Do you want to join us? ...

  • Regulatory Compliance Analyst Scf Hq

    hace 1 semana

    Boadilla del Monte, Madrid, España Santander A tiempo completo

    Regulatory Compliance Analyst SCF HQCountry: SpainWHAT YOU WILL BE DOINGSCF is looking for a Compliance Analyst/ Senior Analyst, based in our Madrid office.WHY YOU SHOULD CONSIDER THIS OPPORTUNITYSantander Consumer Finance focuses on business development related to consumer finance products, sales channels and commercial agreements with dealers, vehicle...

  • Data Business Support Analyst

    hace 2 semanas

    Boadilla del Monte, España Santander A tiempo completo

    Data Business Support Analyst - SCF Global Services Country: Spain **WHAT YOU WILL BE DOING** **Santander Consumer Finance **GS is looking for a Data Business Support Analyst, based in our Boadilla del Monte office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Consumer Finance **focuses on business development related to consumer finance...