Customers & Drivers Care Manager Scf Hq

hace 2 meses

Boadilla del Monte, España Santander A tiempo completo

Customers & Drivers Care Manager SCF HQ

Country: Spain

Santander Consumer Finance HQ **is looking for an **Operational Lease Customers & Drivers Care Manager, **based in our **Boadilla del Monte **office.**

**WHY YOU SHOULD CONSIDER THIS OPPORTUNITY**

**Santander Consumer Finance **focuses on business development related to consumer finance products, consumer services, sales channels and commercial agreements with dealers, vehicle manufacturers or retail distribution establishments, as well as commercial functions associated with direct sales (branches, call centers or digital channels) and indirect sales (through third parties) of consumer finance products and services.

Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability. Our mission is to contribute to help more people and business prosper.

**WHAT YOU WILL BE DOING**

We need someone like you to help us in different fronts, in cooperation with the markets in the scope:

- To Define the Target Operational Model, policies, and procedures applicable for all the activities related to Customers & Drivers Care to what Operational Lease businesses should converge in all the targeted geographies.
- To drive accountability for successful implementation of the TOM, supporting local teams to identify and eliminate threats.
- To act as a Business Product Owner defining the processes and requirements for the software needed to support our business activities.
- To act as a leader in the construction and nurturing of the international Customer & Drivers Care communities, leading to first class customer service teams.
- To define and implement the Customer Experience program, assuring that client and drivers are set at the core of the business. Driving a culture of continuous improvement leading to NPS market reference levels.
- To define the activity metrics and monitor KPIs, benchmark, and act as a catalyst for the sharing and implementation of best practices resulting from specific initiatives within the international community.
- Build, lead and develop the Customer and Driver Care team at headquarters.
- To demonstrate continuous effort to improve the operations to increase drivers, customers, partners and employee’s satisfaction, maximizing cost efficiency and building highly productive processes.

EXPERIENCE
- Ten years or more of proven experience designing and managing service contact centers end-to end, including first
- and second-line activities.
- Demonstrated experience on the design and implementation of customer care processes and IT solutions with a focus on selfcare and hybrid journeys delivering excellent and efficient customer experiences. CRM, CX and omnichannel solutions knowledge.
- Strong Analytical skills and proven experience of contact center and CX metrics. Experience with workforce planning and forecasting.
- Proven track record of success implementing and managing CX programs.
- Demonstrated experience improving performance among Customer Care teams and processes.
- Experience in leading and inspiring high performance Customer Service Teams.
- Experience managing mixed centers (internal and external resources) and/or multi-country teams is a plus.

EDUCATION
- Medium/High degree, preferable in Economics/Business or Engineering
- CX and/or Project management training is desirable.
- Fluent in Spanish and English.

SKILLS & KNOWLEDGE
- Hands-on mentality and proactive attitude towards change. Capable and willing to work in a high-growth environment, where definitions are made from scratch, switching from project mode to business management mode.
- Excellent communication and interpersonal abilities, to build relationships with multi-cultural stakeholders.
- Leadership skills. Enjoying working, motivating, and managing teams.
- Team player, enthusiastic, accurate and service oriented. With strong target orientation and curiosity for innovation.
- Good organizational, time management, problem solving and decision-making skills.
- Committed to deliver excellent customer experience and knowledgeable on the levers to deliver it.

OTHER INFORMATION
- Based in Madrid, available for international travel punctually.

  • Collections Analyst Scf Hq

    hace 2 meses

    Boadilla del Monte, España Santander A tiempo completo

    Collections Analyst SCF HQ Country: Spain **SCF HQ is looking for a Collections Analyst, based in our Madrid (HQ) office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Consumer Finance **focuses on business development related to consumer finance products, sales channels and commercial agreements with dealers, vehicle manufacturers or retail...

  • Esg Risks

    hace 6 días

    Boadilla del Monte, España Santander A tiempo completo

    ESG Risks & RIA Manager - SCF HQ Country: Spain **WHAT YOU WILL BE DOING** **SCF HQ Risk Area, EWRM department, is looking for a manager for ESG Risks & Risk Identification and Assessment, based in our Boadilla del Monte (Madrid) office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Consumer Finance **focuses on business development related...

  • Scenario Analysis Analyst

    hace 3 semanas

    Boadilla del Monte, España Santander A tiempo completo

    Scenario Analysis Analyst - SCF HQ Country: Spain **WHAT YOU WILL BE DOING** **SCF HQ está buscando un/a Analista de Escenarios y Model Owner para nuestras oficinas en Boadilla del Monte.** **POR QUÉ DEBERÍAS CONSIDERAR ESTA OPORTUNIDAD** **Santander Consumer Finance **se orienta hacia el desarrollo de negocio relacionado con productos de...

  • Financial Management Senior Analyst

    hace 4 semanas

    Boadilla del Monte, España Santander A tiempo completo

    Financial Management Senior Analyst - SCF HQ Country: Spain Santander Consumer Finance HQ is looking for a **Financial Management Senior Analyst **for our offices in **Boadilla del Monte (Madrid).** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Consumer Finance **is oriented toward the development of business related to consumer finance...

  • Financial Management Senior Analyst

    hace 2 horas

    Boadilla del Monte, España Santander A tiempo completo

    Financial Management Senior Analyst - SCF HQ Country: Spain Santander Consumer Finance HQ is looking for a **Financial Management Senior Analyst **for our offices in **Boadilla del Monte (Madrid).** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Consumer Finance **is oriented toward the development of business related to consumer finance...

  • Chief Commercial Officer

    hace 7 días

    Boadilla del Monte, España Santander A tiempo completo

    Chief Commercial Officer - SCF HQ & Cluster Lead Country: Spain **WHAT YOU WILL BE DOING** **SCF HQ is looking for a Chief Commercial Officer & Cluster Lead, based in our Boadilla del Monte (Madrid) office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Consumer Finance **focuses on business development related to consumer finance products,...

  • Chief Operations Officer

    hace 7 días

    Boadilla del Monte, España Santander A tiempo completo

    Chief Operations Officer - SCF HQ & Cluster Lead, Country: Spain **WHAT YOU WILL BE DOING** **SCF HQ is looking for a **Chief Operations Officer & Cluster Lead **, based in our Boadilla del Monte (Madrid) office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Consumer Finance **focuses on business development related to consumer finance...

  • Financial Management Senior Analyst

    hace 4 semanas

    Boadilla del Monte, España Santander A tiempo completo

    Financial Management Senior Analyst - SCF HQCountry: Spain Santander Consumer Finance HQ is looking for a Financial Management Senior Analyst for our offices in Boadilla del Monte (Madrid). WHY YOU SHOULD CONSIDER THIS OPPORTUNITY in Santander () we are main actors in the transformation of the financial sector. Do you want to join our team? ...

  • Senior Legal Analyst

    hace 4 semanas

    Boadilla del Monte, España Santander A tiempo completo

    Senior Legal Analyst - SCF HQ Country: Spain **WHAT YOU WILL BE DOING** **SCF HQ is looking for a Senior Legal Analyst, based in our Boadilla del Monte office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Consumer Finance **focuses on business development related to consumer finance products, sales channels and commercial agreements with...

  • Remarketing Xborder Sales Representative

    hace 2 semanas

    Boadilla del Monte, España Santander A tiempo completo

    Remarketing Xborder Sales Representative - SCF HQ Country: Spain SCF HQ is looking for a **Remarketing Cross border Sales Representative, **based in our Boadilla del Monte (Madrid) office. **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Consumer Finance **focuses on business development related to consumer finance products, sales channels and...

  • Contact Center Specialist

    hace 3 semanas

    Boadilla del Monte, España Santander A tiempo completo

    Contact Center Specialist - SCF HQCountry: Spain Santander Consumer Finance HQ is looking for a Contact Center Specialist , based in our Boadilla del Monte office. WHY YOU SHOULD CONSIDER THIS OPPORTUNITY At Santander () we are key players in the transformation of the financial sector. Do you want to join us? Santander Consumer Finance focuses...

  • Non Financial Risk

    hace 2 semanas

    Boadilla del Monte, España Santander A tiempo completo

    Non Financial Risk & Control Sr. Analyst - SCF HQ Country: Spain **WHAT YOU WILL BE DOING** **Santander Consumer Finance HQ is looking for a Senior Risk Analyst based in our Headquarters in Boadilla del Monte (Madrid).** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Consumer Finance **focuses on business development related to consumer...

  • Regulatory Compliance Analyst Scf Hq

    hace 6 días

    Boadilla del Monte, Madrid, España Santander A tiempo completo

    Regulatory Compliance Analyst SCF HQCountry: SpainWHAT YOU WILL BE DOINGSCF is looking for a Compliance Analyst/ Senior Analyst, based in our Madrid office.WHY YOU SHOULD CONSIDER THIS OPPORTUNITYSantander Consumer Finance focuses on business development related to consumer finance products, sales channels and commercial agreements with dealers, vehicle...

  • Contact Center Specialist

    hace 17 minutos

    Boadilla del Monte, España Santander A tiempo completo

    Contact Center Specialist - SCF HQCountry: SpainSantander Consumer Finance HQ is looking for a Contact Center Specialist, based in our Boadilla del Monte office.WHY YOU SHOULD CONSIDER THIS OPPORTUNITYAt Santander () we are key players in the transformation of the financial sector.Do you want to join us?Santander Consumer Finance focuses on business...

  • Senior Analyst Operations

    hace 2 meses

    Boadilla del Monte, España Santander A tiempo completo

    Senior Analyst Operations - SCF HQ Country: Spain **Santander Consumer Finance HQ is looking for an Senior Analyst Operations, based in our Headquarter Office in Boadilla del Monte.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Consumer Finance **focuses on business development related to consumer finance products, sales channels and...

  • Insurance Business Development Sr Analyst

    hace 7 días

    Boadilla del Monte, España Santander A tiempo completo

    Insurance Business Development Sr Analyst - SCF HQ Country: Spain **Digital Consumer Bank is looking for a Business Development Analyst, based in our Boadilla del Monte office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Consumer Finance **focuses on business development related to consumer finance products, sales channels and commercial...

  • Remarketing Xborder Sales Representative

    hace 2 meses

    Boadilla del Monte, España Sdi Digital Group A tiempo completo

    Remarketing Xborder Sales Representative - SCF HQCountry : Spain SCF HQ is looking for a Remarketing Cross border Sales Representative, based in our Boadilla del Monte (Madrid) office. WHY YOU SHOULD CONSIDER THIS OPPORTUNITY At Santander () we are key players in the transformation of the financial sector. Do you want to join us? Santander Consumer Finance...

  • Customer & Driver Services Process Specialist - Scf Hq

    hace 24 minutos

    Boadilla del Monte, España Santander A tiempo completo

    Customer & Driver Services Process Specialist - SCF HQCountry: SpainSantander Consumer Finance HQ is looking for a Customer & Driver Services Process Specialist, based in our Boadilla del Monte office.WHY YOU SHOULD CONSIDER THIS OPPORTUNITYAt Santander () we are key players in the transformation of the financial sector.Do you want to join us?Santander...

  • Senior Analyst Operations

    hace 2 meses

    Boadilla del Monte, España Santander A tiempo completo

    Senior Analyst Operations - SCF HQCountry: Spain Santander Consumer Finance HQ is looking for an Senior Analyst Operations, based in our Headquarter Office in Boadilla del Monte. WHY YOU SHOULD CONSIDER THIS OPPORTUNITY At Santander () we are key players in the transformation of the financial sector. Do you want to join us? Santander Consumer Finance...

  • Financial Crime Compliance Responsible

    hace 3 semanas

    Boadilla del Monte, España Santander A tiempo completo

    Financial Crime Compliance Responsible - SCF HQ Country: Spain **WHAT YOU WILL BE DOING** **Santander Consumer Finance **is looking for a **Financial Crime Compliance (FCC) **Responsible, based in our **Madrid **office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Consumer Finance **focuses on business development related to consumer...