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(W777) | Agent-At Your Service
hace 2 meses
Número de Empleo: 24021293Categoría de Empleo: Rooms Guest Services OperationsUbicación: Hotel Maria Cristina a Luxury Collection Hotel San Sebastian, Paseo Republica Argentina, 4, San Sebastian, Guipuzcoa, SpainHorario: Full-Time¿Ubicación remota?
N¿Reubicación?
NTipo de Posición: Non-ManagementDescripción del TrabajoOperar la central telefónica para atender las llamadas.
Procesar los pedidos de los huéspedes para servicio de llamadas de despertador, identificación de llamadas y otras solicitudes relacionadas con realizar o recibir llamadas.
Informar a los huéspedes cualquier mensaje (p. ej.
correo de voz, correo electrónico, faxes) que hayan recibido y enviárselos a la habitación si lo solicitan.
Atender, registrar y procesar todas las llamadas, las solicitudes, las preguntas o las inquietudes de los huéspedes.
Recibir, registrar y transmitir los mensajes de forma exacta, completa y legible.
Registrar en la computadora todas las solicitudes o problemas de los huéspedes, contactar a la persona o al departamento apropiados (p. ej.
Botones, Departamento de Limpieza), y realizar un seguimiento del huésped a fin de asegurar que su solicitud se haya solucionado satisfactoriamente.
Brindar información a los huéspedes acerca de las características de las habitaciones, las comodidades del hotel y las áreas locales de interés.
Brindar asistencia a los huéspedes para el acceso a Internet.
Informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras.Cumplir con todas las políticas y los procedimientos de la compañía, asegurarse de que el uniforme y la apariencia personal sean pulcras y profesionales, mantener la confidencialidad de la información patentada y proteger los bienes de la compañía.
Recibir y reconocer a todos los huéspedes de acuerdo con los estándares de la compañía, anticiparse a sus necesidades de servicio y atenderlas, asistir a las personas con discapacidades y agradecer a los huéspedes con aprecio genuino.
Hablar con los demás utilizando un lenguaje claro y profesional y atender los teléfonos utilizando el protocolo adecuado.
Cultivar y mantener relaciones laborales positivas con los demás y apoyar al equipo para alcanzar los objetivos comunes.
Acatar las expectativas y los estándares de garantía de la calidad.
Leer y verificar visualmente la información en una variedad de formatos; estar de pie, tomar asiento o caminar durante un período prolongado de tiempo o durante toda la jornada de trabajo.
Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos.
Ejecutar otros deberes de trabajo razonables solicitados por supervisores.Marriott International es un empleador que ofrece igualdad de oportunidades.
Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas.
Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables.The Luxury Collection Hotels Resorts, con más de 120 hoteles en más de 35 países, ofrece experiencias auténticas que evocan recuerdos perdurables y preciados.
Nuestros más de 100 años de experiencia, que comenzaron en 1906 bajo la marca italiana CIGA (una colección de los hoteles más famosos e icónicos de Europa), sirven como una base sólida a medida que evolucionamos para superar las expectativas de los viajeros de lujo.
Desde palacios legendarios y retiros remotos hasta clásicos modernos atemporales, cada hotel y resort de lujo es una expresión única y apreciada de su ubicación: un portal a los encantos y tesoros culturales del destino.
Si aprecias la narración evocadora, sientes interés y pasión por el patrimonio de este destino y el deseo de brindar una hospitalidad genuina y personalizada que se anticipe a las necesidades de los huéspedes, te invitamos a nuestro viaje.
Al unirte a The Luxury Collection, te unes a una cartera de marcas con Marriott International.
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