Urgente Customer Service Representative
hace 4 meses
.Customer Service Representative page is loadedCustomer Service RepresentativeApply locations Tres Cantos, Madrid time type Full time posted on Posted Yesterday job requisition id VAC20505 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines.He / she ensures adequate and reliable customer administration, in order to contribute to customer satisfaction and realization of the commercial targets of the OpCo.Activities include accepting and processing of incoming orders, answering questions, solving problems and customer complaints on orders, so that the customer satisfaction and continuity of the relationship are guaranteedThe Customer Service Representative role is located within the Customer Service department of an OpCo.The main function of the department is to handle orders and to provide coordination with customers about products, delivery options and complaints. The client base may include a variety of customers, from independent clients as distributors to individual farmers, and customers covered by a key account.The product portfolio, the number of different products / formulations and the geographical scope (countries / regions served) of the OpCo define the complexity of the role of Customer Service Representative.At level IV and V, the role of the Customer Service Representative may include team leader / supervisory responsibilities for levels below, planning, coordinating and supervising the activities in the Customer Services team, in order to plan and realise the day-to-day activities and optimal work distribution within the team.Job Description:· Sales and Sales Supporto Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to therealization of effective customer communication.o Answers questions about product assortment and applications, production based on standard product, quoting prices and delivery timeso (Re)negotiates contracts with customers for renewals regarding price, specifications and delivery within defined parameters and standards set by Sales, inorder to continue the relationships with customers meeting volume, quality and price requirements.· Order processing and data managemento Handles incoming orders, in order to realize a timely and proper delivery of orders to customers
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