Customer Service Manager
hace 2 meses
.EmailAt Revlon, we're passionate about all things beauty and inspiring women to 'Live Boldy'. Since the launch of the first opaque nail enamel in 1932, Revlon has provided our consumers with high quality products that deliver sophisticated glamour. Today, Revlon's diversified portfolio of brands is sold in more than 150 countries around the world and has some of the world's most iconic and desired brands in colour cosmetics, skin care, hair care, hair color and fragrances.At Revlon, we are equally passionate about our team We celebrate success, invest in health and wellbeing initiatives as well as professional development programs designed to unlock potential.JOB SUMMARYThis role will be responsible to provide excellent customer service and to promote this idea throughout the organization. The goal is to coordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.This role is responsible for the order to deliver process in Prestige channels. She/he must support the sales team and customers, working together with demand, supply, logistics, and finance teams to provide excellent service for internal and external stakeholders.The Customer Services Manager must follow daily, weekly, and monthly operational and strategy KPIs to analyze inefficiencies and implement actions to resolve them, always striving for excellence in our service level.ESSENTIAL DUTIES & RESPONSIBILITIESOversees all aspects of the customer service experience to troubleshoot processes and procedures and improve customer service quality.Implements effective processes for customer service representatives to interact with customers.Provides training on handling sensitive customer service issues.Monitors and reviews processes for ways to make procedures more time and cost-effective.Follows up with regular reports to upper management about department milestones and progress.Holds regular meetings with department staff to discuss expectations and hear team concerns.Plans and maintains departmental budget.Responsible for department recruitment and retention, as well as accurate and regular reports regarding staff changes.Coordinates with the sales department to incorporate plans to increase customer satisfaction.Manages issues with the staff through assessment and subsequent corrective action protocol.QUALIFICATIONSEducation & Experience:University graduate or supply chain management Master with 7-10 years' experience.Customer service experience in Order to Cash Process.Strong skills in Microsoft Office.SAP knowledge of SD/FI module or JDE.Fluent in English language C1; other languages are a plus.SkillsStrong analytical capability and attention to detail.Willingness to work through difficult tasks to completion.Ability to collaborate with other departments to reach a common goal.Strong understanding of Supply Chain principles
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Customer Service Manager
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Customer Service Manager
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