Concierge

hace 23 horas


Barcelona, España Accor Hotels A tiempo completo

.Company Description#BeLimitlessWe are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.Do what you love; care for the world; dare to challenge the status quo
#BELIMITLESSJob DescriptionTHE ROLEThe Concierge is responsible for providing personalised solutions to all guests' needs and requests.
The Concierge is required to demonstrate a pleasant and approachable demeanor during daily duties, has a guest-centric approach in service delivery, embodies a spirit of teamwork and a sense of responsibility to uphold the Raffles Brand.
In joining the team for a pre-opening journey, the Concierge has to be ready to embody a tenacious and innovative spirit in building the team together with the leaders.KEY ROLES & RESPONSIBILITIESTakes responsibility and ownership in creating personal connections through emotional luxury between Concierge and guestsArranges, coordinates and monitors any travel, ticket, tour, and attraction bookings as well as offsite restaurant reservations that are arranged by the ConciergePromotes in-house facilities and inter-hotel sales and maintains good inter-divisional relationships to ensure seamless guest journeyMaintains communication channels with all departments of the hotelCurate concierge experiential journey and ensure adherence of service sequenceEnforces PMS system etiquette and accuracy of administrative dutiesReady to undertake all roles and functions of the Concierge TeamAssists other hotel department functions when the need arisesMaintain inventory levels and general upkeep of equipment and operating suppliesUpkeep personal grooming standards, ensures discipline, and efficiency of dutiesTraining and coordination with supporting departmentsIntuitively anticipates through observation and interactions guests' needs and wants and orchestrates unique experiencesPromptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests' requestsEnsures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect


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