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hace 4 semanas

Barcelona, España Mandarin Oriental Hotel Group A tiempo completo

.NegotiableFull-Time1 positionA brief description about us:Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudi. The hotel belongs to the Mandarin Oriental Hotel Group which is an international hotel management group with more than 38 luxury hotels, resorts and residences with a worldwide presence in Asia, Europe and the Americas. Mandarin Oriental Barcelona Hotel has 120 rooms, 28 of which are suites. All of our exquisite rooms and suites are uniquely decorated by Patricia Urquiola. In addition to accommodation, the hotel has rooms that we rent for all kinds of events, such as weddings, meetings, and business meetings. Regarding the hotel's gastronomy, we have a 2 Michelin star restaurant, a wonderful cocktail bar, indoor garden Mimosa and the pool terrace where you can enjoy light dinners or spectacular views. The hotel Spa consists of 8 treatment rooms, both facial and body, indoor pool and gym.We are currently looking for new talent to join the Concierge department as Concierge Agent.What will be the main functions you will perform in your position?Provide guests access to all that Barcelona's and Cataluña has to offer.Offer a warm, sincere and personalized welcome to all guests.Create special conversations with guests, which identify personal preferences in order to record in each guest's profile history.Have an in-depth knowledge of directions, travel time, cost and various forms of transportation.Maintain a constantly updated database with extensive information about city highlights.Demonstrate firsthand knowledge of the recommendations with thorough research.Be proactive and able to anticipate the complete requirements to make the experience a success.Enquire as to the success or enjoyment of the recommendations made.Maintain a consistent and sufficient level of brochures, maps and handouts.Know how to work with GoConcierge Software.Be knowledgeable of all in-house and arriving guests.Be aware of all daily events in the hotel.Arrange tickets for theatre, sporting events and local attractions.Make and confirm dining reservations.Arrange for package delivery and pickup for guests.Provide guests with a confirmation card for dining reservations, transportation, theatre tickets, etc.Communicate all important details to management and colleagues.Maintain a clean, neat and organized desk.Act as a guide when guests ask for direction and physically assist them to their destination within the hotel.Provide clear directions for all guests travelling outside the hotel.Respond to all guest needs and requests.Other activities as deemed appropriate by the Chief Concierge or Director of Rooms.Other projects as assigned by the management of the Hotel.What kind of talent are we looking for this position?We are looking for a person with good customer orientation

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