Customer Success Manager
hace 2 meses
XM Cyber is a leading hybrid cloud security company that's changing the way organizations approach cyber risk.
XM Cyber transforms exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across cloud and on-prem environments to compromise critical assets.
With XM Cyber, you can see all the ways attackers might go, and all the best ways to stop them, pinpointing where to remediate exposures with a fraction of the effort.
As the Customer Success Manager at XM Cyber, you will guide and oversee the customer journey to ensure the successful adoption, operationalization, and value realization of the XM Cyber platform.
As your accounts' primary point of contact, you will collaborate with Sales, Onboarding, Product Management, R&D, Marketing, and other teams to guarantee customer satisfaction and retention.
This remote role is within the Customer Experience organization, working closely with the local sales team and collaborating with HQ stakeholders and others remotely.
Role & Responsibilities: 1.
Customer Management Ensure Customers gain the most value out of XM Cyber solutions.
Understand the client's organizational structure, business drivers, and desired operational outcomes from deploying XM Cyber.
Assist customers in developing success plans with critical goals and key performance indicators.
Measure customer progress and report achievements internally and externally.
Cultivate strong relationships with key stakeholders at customer organizations, including senior-level executives.
Ensure customers optimize their return on investment by enhancing remediation efficiency, reducing exposure to attacks, and delivering accurate risk reporting.
Develop and spearhead Executive Business Review (EBR) presentations and conduct product demonstrations.
2.
Technologic Serve as the designated technical expert for implementing and delivering XM Cyber's product portfolio, together with XM Cyber's Onboarding team.
Serve as a trusted advisor, guiding customers through best practices for securing their environment and leading technical deep-dive sessions on exposure reduction and remediation.
3.Commercial Lead renewal processes and ensure high retention rates.
Lead discussions to identify growth opportunities (upsells and cross-sells), and maintain close collaboration with the sales team and Sales Engineering to facilitate opportunities and keep customers engaged.
Requirements 3 years of experience in two or more of the following: Cloud architecture or engineering Security architecture or engineering IT infrastructure or support Post-sales implementation or Professional Services Technical Knowledge of: Microsoft Security best practices Information and Data Security concepts Cloud Security (AWS/Azure/GCP) Other: 3-5 years of customer-facing experience in SaaS companies Ability to communicate technical information to diverse audiences Self-sufficient, proactive, and adept at independent learning Strong problem-solving skills and ability to make independent decisions Track record of building and sustaining relationships, driving customer success, and surpassing performance targets Excellent communication and interpersonal skills for engaging stakeholders at all organizational levels Commercially oriented and capable of multitasking in a fast-paced environment Fluency in Spanish and English, other languages are a strong advantage #J-18808-Ljbffr
-
Customer Success Manager
hace 3 semanas
Barcelona, Barcelona, España Hp A tiempo completoJob Description for Customer Success ManagerHP is a global technology company with a strong presence in over 170 countries. We provide innovative solutions to help people and businesses succeed. As a Customer Success Manager, you will play a critical role in implementing our pricing tool and ensuring customer satisfaction.Key Responsibilities:Build and...
-
Customer Success Manager
hace 4 meses
Barcelona, España Kantox A tiempo completoWe are looking for a **Customer Success Manager **who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process. You will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with...
-
Customer Success Manager
hace 6 meses
Barcelona, España Expereo A tiempo completoExpereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...
-
Customer Success Manager
hace 6 meses
Barcelona, España Expereo A tiempo completoExpereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...
-
Customer Success Manager
hace 1 mes
Barcelona, España Altruistiq A tiempo completo.Altruistiq is an enterprise SaaS that enables the world's leading consumer packaged goods companies to have a positive impact on the world. Our platform underpins a growing suite of applications and services and has rapidly emerged as a category leader in environmental sustainability. We are building a world class Customer Success team to help our customers...
-
Customer Success Manager
hace 1 mes
Barcelona, España Altruistiq A tiempo completo.Altruistiq is an enterprise SaaS that enables the world's leading consumer packaged goods companies to have a positive impact on the world. Our platform underpins a growing suite of applications and services and has rapidly emerged as a category leader in environmental sustainability. We are building a world class Customer Success team to help our customers...
-
Customer Success Manager
hace 4 semanas
Barcelona, España Clarivate A tiempo completo.We are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
-
Customer Success Manager
hace 1 mes
Barcelona, España Altruistiq A tiempo completoThis is a fast-paced startup environment, and we expect our Customer Success Managers to be able to support the customer journey from end to end. We will be honest: this role will be demanding, and at times highly stressful. It also promises to be uniquely rewarding for those that meaningfully contribute to nurturing and growing customer accounts._ **The...
-
Customer Success Manager
hace 3 semanas
Barcelona, España Clarivate A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team!As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers.Working proactively with Customers, you will help drive value derived from the...
-
Customer Success Manager
hace 4 semanas
Barcelona, España Landbot A tiempo completo.Landbot is the most powerful no-code chatbot builder.Our platform helps thousands of companies convert leads, capture data, and personalize customer journeys in real time.Core ValuesWe're on the lookout for a Customer Success Manager (English - Spanish) to join the Success team at Landbot. For a Customer Success Manager, it is all about guaranteeing that...
-
Customer Success Manager
hace 4 semanas
Barcelona, España Clarivate A tiempo completo.We are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
-
Customer Success Manager
hace 6 meses
Barcelona, España Applied Software Technology A tiempo completoSpain - Sales - 1440 **Job Description**: **About Graitec Group** - Join our Graitec family and you’ll have an opportunity to make an impact, whilst being at the forefront of technology innovation, working with architectural, engineering, construction and manufacturing customers to empower projects that deliver real-world benefits across the...
-
Customer Success Manager
hace 8 meses
Barcelona, España Graitec A tiempo completoAbout Graitec Group: Join our Graitec family and you’ll have an opportunity to make an impact, whilst being at the forefront of technology innovation, working with architectural, engineering, construction and manufacturing customers to empower projects that deliver real-world benefits across the globe. About the Team Hiring: In the Customer Success...
-
Customer Success Manager
hace 2 meses
Barcelona, España Guesty A tiempo completo.Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth while delivering the best value to guests. With a complete suite of...
-
Customer Success Manager
hace 4 semanas
Barcelona, España Clarivate A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
-
Customer Success Manager
hace 4 semanas
Barcelona, España Clarivate A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
-
Customer Success Manager
hace 4 semanas
Barcelona, España Clarivate A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team!As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers.Working proactively with Customers, you will help drive value derived from the...
-
Customer Success Manager
hace 4 semanas
Barcelona, España Clarivate A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
-
Customer Success Manager
hace 4 semanas
Barcelona, España Clarivate A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
-
Customer Success Manager
hace 6 meses
Barcelona, España Qlik A tiempo completo**What makes us Qlik**?** Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster. A Gartner® Magic Quadrant Leader for 13 years in a row, Qlik is a values-driven...
