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BOSCH is waiting for you
Are you looking for a high-level experience in a world-renowned multinational company?
Do you have a passion for customer service? Do you have a fluent level of English and proficiency in Italian at a native level?
If so, then you have found the right position
We are looking for a passionate and proactive person, who will provide high-quality technical customer service within the international sector in a multinational company with many growth opportunities.
Key functions:
Ensure customer satisfaction and provide professional customer support.
Manage service subscriptions (new subscription, subscription information, update products and services, etc.).
Handle billing (change payment method, billing incidents, invoicing, and other billing-related issues).
Provide technical support on digital products, using databases, troubleshooting tools, knowledge articles, and other materials.
Follow up and ensure customer satisfaction.
Manage claims, suggestions, and gather customer feedback on the product.
Efficiently ensure quick solutions respecting SLAs.
Provide feedback to the management team concerning the efficiency of customer service tools, new customer needs, and how to enhance any website/App value proposition.
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas.
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