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hace 3 meses
Position: Customer Service Representative with ItalianLocation: Barcelona, SpainContract: Temporary 3-Months (1-month probation).Work Model: Hybrid working model (twice per week following the training)Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:Handle inbound calls from existing and potential Client customers, assisting with inquiries and looking for solutions if they are experiencing difficulties with their order or device.
As you work, you will be using leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines.
In more extenuating circumstances you may agree and arrange a technician visit or to send additional/spare parts directly to the clients.
You´ll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).
Youll be a Client Ambassador by educating customers on Client Technology, and demonstrating a full understanding of the Clients products and brand values.REQUIREMENTS: Have a good level of English and Italian (C1) to communicate with our international team.
Be eligible to work in Spain.
Appreciate excellent customer service, we want to offer our customers the best possible experience.
Have good computer skills and experience with MS Office.Solution-oriented to provide the correct and best outcome for the customer.Well-organised and able to prioritise the workload with the ability to work under pressure.BENEFITS:Best-in-class people engagement activities and programsOngoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environmentEmployee Assistance Program - Free, confidential, and impartial guidance and supportEmployee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organizationOption to sign-up for Discounted Private Health InsuranceReferral Program Bring a friend and get a referral bonusAccess to LinkedIn specialized training & coursesWorking hours: Full Time (39 hours per week) - rotating schedule Monday - Sunday between 8 am and 8 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).Fully Paid Training that optimally prepares you for your job - 3 weeks duration (office-based)Department Customer Support Locations Barcelona Remote statusHybrid Remote
