Customer Service Representative with Italian
hace 4 semanas
**In Collaboration, we are thrilled to support a leading Outsourcing/BPO company in their search for a Italian-speaking Customer Service Representative to join their vibrant team in Barcelona.** If you’re passionate about customer care, quick on your feet, and ready to start your next adventure in beautiful Barcelona, this role is tailored for you
**Position**: Customer Service Representative
**Location**: Barcelona, Spain
**Employment Type**: Full-time
**Work Model**: On-site
**What You’ll Do**:
- **Document & Track**: Accurately record call details in the call management system to ensure timely resolutions within the agreed SLA.
- **Problem-Solve**: Recognize potential service issues and escalate complex cases to senior team members for efficient resolution.
- **Follow Processes**: Adhere to all project protocols, delivering consistent quality and SLA compliance in each interaction.
- **Team Collaboration**: Work closely with the team on special projects, provide coverage as needed, and actively contribute to a supportive work environment.
- **Manage Admin Tasks**: Maintain records for holidays, sick days, and overtime, ensuring seamless coordination within the team.
- **Engage in Development**: Participate in team meetings and contribute to initiatives that improve service performance, quality, and customer satisfaction.
**What You Bring**:
- **Language Proficiency**: Native or fluent in Italian, with a B2 or higher level of English.
- **Customer Service Experience**: Minimum of one year in customer service, ideally with technical support experience.
- **Tech Savvy**: Good knowledge of IT concepts like signal path connectivity, wireless networking, and AV products.
- **Customer-Centric**: Excellent listening skills and an ability to understand and address customer needs effectively.
- **Proactive Approach**: Takes full ownership of customer inquiries, with a focus on efficient problem-solving and escalating as necessary.
**Why You’ll Love This Role**:
- **Competitive Salary**: Attractive remuneration based on experience, skills, and performance.
- **Stable Hours**: Monday to Friday, 9:00 AM - 6:00 PM, to support work-life balance.
- **Ample Time Off**: 23 days of paid annual leave for personal growth and exploration in Barcelona.
- **Inspiring Team**: Join a positive, dynamic team with a friendly and creative atmosphere.
- **Career Growth**: Access to guidance, tools, and training to help you reach your full potential.
Step into a meaningful role where you can make a difference, learn new skills, and enjoy life in one of Europe’s most exciting cities. #CustomerService #ItalianSpeaking #Barcelona
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