Customer Support Specialist, Swedish Speaker

hace 3 días

Málaga, España Zahoree Virtual Teams A tiempo completo

Are you a problem-solver who loves helping others? Do you thrive in a fast-paced environment and enjoy turning challenges into solutions? We're looking for a Customer Support Specialist to join our dynamic team What We're Looking For: Customer-Focused: You have a passion for delivering exceptional service and creating positive experiences for every customer. Excellent Communication Skills: You can clearly communicate and empathize with customers, no matter the situation. Problem Solver: You can think quickly on your feet and provide solutions with a calm, professional approach. Team Player: Collaboration is key to success. You're willing to work together to create the best outcomes for our customers. Your Role: The CSS is primarily focused on providing a highly customized and personal experience for Zahoree Client's end customers. This service includes: Technology onboarding/walkthrough products, software, and hardware configuration, Internet-of-Things (IoT) setup, and troubleshooting, among other services. Handling inbound and outbound calls to and from customers, acknowledging customers' needs or issues, and providing helpful solutions to their challenges. Documenting and recording all activity and communication with customers over the telephone and email, in the appropriate client database. Providing support via different channels: Phone, email, and chat. Attending technical and soft skills training sessions. The CSS is expected to provide the Zahoree Customer Experience journey support to our customers (Training is provided). Requirements: Minimum 1-year experience in customer service/support is an advantage. Fluent in Swedish, written and spoken. Additional languages are a plus. Need to understand English as it's the internal company language. Ability to communicate effectively and with empathy on all required channels. Must possess excellent interpersonal skills. Must be patient and flexible and have the ability to quickly analyze a problem, develop, implement, and educate a solution. Computer-literate. The ability to stay calm when working under pressure. Hybrid Work Timetable. Key Performance Indicators: Customer satisfaction (CSAT Score). Productivity /calls/chat sessions per hour. Average Call Abandonment Rate. Ready to Make an Impact? If you're eager to join a company that values customer satisfaction and fosters a supportive environment, we want to hear from you Apply today by sending your resume. Be a part of a team that makes a difference, one customer at a time. Job Type: Full-time Language: Swedish fluently (Required) Work Location: Hybrid remote in 29013 Málaga #J-18808-Ljbffr

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