Customer Support Specialist, Swedish speaker
hace 2 semanas
Are you a problem-solver who loves helping others? Do you thrive in a fast-paced environment and enjoy turning challenges into solutions? We’re looking for a Customer Support Specialist to join our dynamic team
What We’re Looking For:
- Customer-Focused: You have a passion for delivering exceptional service and creating positive experiences for every customer.
- Excellent Communication Skills: You can clearly communicate and empathize with customers, no matter the situation.
- Problem Solver: You can think quickly on your feet and provide solutions with a calm, professional approach.
- Team Player: Collaboration is key to success. You’re willing to work together to create the best outcomes for our customers.
Your Role:
The CSS is primarily focused on providing a highly customized and personal experience for Zahoree Client’s end customers. This service includes:
- Technology onboarding/walkthrough products, software, and hardware configuration, Internet-of-Things (IoT) setup, and troubleshooting, among other services.
- Handling inbound and outbound calls to and from customers, acknowledging customers’ needs or issues, and providing helpful solutions to their challenges.
- Documenting and recording all activity and communication with customers over the telephone and email, in the appropriate client database.
- Providing support via different channels: Phone, email, and chat.
- Attending technical and soft skills training sessions.
The CSS is expected to provide the Zahoree Customer Experience journey support to our customers (Training is provided).
Requirements:
- Minimum 1-year experience in customer service/support is an advantage.
- Fluent in Swedish, written and spoken. Additional languages are a plus. Need to understand English as it's the internal company language.
- Ability to communicate effectively and with empathy on all required channels.
- Must possess excellent interpersonal skills.
- Must be patient and flexible and have the ability to quickly analyze a problem, develop, implement, and educate a solution.
- Computer-literate.
- The ability to stay calm when working under pressure.
- Hybrid Work Timetable.
Key Performance Indicators:
- Customer satisfaction (CSAT Score).
- Productivity /calls/chat sessions per hour.
- Average Call Abandonment Rate.
Ready to Make an Impact? If you’re eager to join a company that values customer satisfaction and fosters a supportive environment, we want to hear from you Apply today by sending your resume. Be a part of a team that makes a difference, one customer at a time.
Job Type: Full-time
Language:
- Swedish fluently (Required)
Work Location: Hybrid remote in 29013 Málaga
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