Supervisor/A Front Desk
hace 1 mes
Desde Eurofirms estamos en búsqueda de un/a supervisor/a de Front Desk , para una importante empresa del sector de SPA de baños termales y tratamientos corporales, ubicada en Barcelona.
Funciones a realizar: Supervisar y garantizar un ambiente y zona de trabajo adecuada dentro del equipo, siguiendo las directrices y el libro de estilo de la empresa.
Identificar y resolver cualquier incidencia o situación especial que pueda afectar a la experiencia del cliente.
Identificar áreas de mejora en la experiencia del cliente, realizar una propuesta y presentarla a la dirección, e implementarla en el área cuando corresponda.
Funciones de recepción si hay bajas de personal, bienvenida de los clientes, check-in y resolver dudas y gestionar los tratamientos o beneficios que solicite cada cliente.
Ser la mano derecha de la Manager del equipo, apoyando colaborativamente en los esfuerzos de reclutamiento, capacitación y desarrollo del equipo.
Proporcionar apoyo individualizado y retroalimentación a los miembros del equipo sobre su desempeño, y recomendar medidas de capacitación y mejora.
Asistir en la planificación y supervisión de las tareas diarias del equipo y sus horarios y rotaciones bajo la guía del gerente.
Requisitos: Grado o GS en Administración, Turismo o similar.
Experiencia mínima de dos años como Front Desk en hoteles/spa, trabajando en Hospitality.
Experiencia gestionando equipos mínimo de un año.
Idiomas: castellano y catalán nativos, inglés alto.
El francés será un plus.
Buscamos una persona dinámica y organizada, orientada al cliente y resolutiva.
Condiciones: Contrato indefinido directo con empresa.
Jornada completa de 40hs semanales de lunes a domingos con horarios rotativos entre las mañanas y tardes.
Dos días seguidos de descanso a la semana, y un fin de semana libre al mes.
Turnos de mañanas entre las 7h y las 16hs.
Turnos de tardes entre las 15hs y las 24hs.
Salario: a convenir según experiencia.
Ubicación: Barcelona Centro.
Experience: Required Languages: Catalan – Expert.
Spanish – Expert.
English – Advanced Employment: Full-time Starting time: Immediate start
About Eurofirms: 1ª empresa nacional de RRHH.
Eurofirms es una compañía gestionada por valores, donde las personas son el centro de todo.
Con una red de 95 oficinas en España y Portugal, actuamos bajo un marco de transparencia, responsabilidad y respeto.
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