Front Desk Supervisor

hace 3 meses

Barcelona, España Aire Ancient Baths A tiempo completo

The role:As Front Desk Supervisor, your main responsibility will be to support the Front Desk Manager by coordinating all the reception activities and helping to supervise and assist the team. The successful candidate will be an energetic team player who has a passion for engaging and assisting high-end clientele.Key responsibilities:Client experienceEnsure a suitable environment aligned with AIRE's guidelines.Monitor team compliance and resolve client experience issues.Propose and implement experience improvements.Support clients during check-in, check-out, and provide feedback to management.Inform clients about upgrades, services, and treatments, and assign wristbands accordingly.ManagementSupport VIP and group bookings, ensuring smooth shifts.Coordinate with the Contact Centre.Oversee daily briefings, inventory, and sales.Prepare reports on incidents, improvements, and events for management.People ManagementAssist the manager in recruitment, training, and team development.Offer feedback and suggest training for performance improvement.Promote a positive, collaborative team environment.Help plan and supervise daily tasks and coordinate employee rotations.Requirements2 years of previous experience within the Hospitality or Wellness sector1 year of previous experience in team managementPrevious experience in Front Desk is desiredYou are fluent in English. Fluency in Catalan is a big plusYou are customer-oriented and enjoy communicating with peopleYou are multitaskingYou are flexible and able to work late shifts and holidaysWhat we offerPermanent contractAIRE gift experience on your birthday30% off in all our experiencesBe part of an engaged, hard-work, and united team.#J-18808-Ljbffr

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