Customer Service Consultant

hace 1 mes


Madrid, España Hylas A tiempo completo

Fluent in Spanish + native speaker of Chinese - Customer Service Consultant in Madrid Responsibilities: Provide customer settlement assistance: Conduct training sessions for clients on the operational process of merchant settlements, assist clients in successfully completing settlements, and promptly escalate and address any issues raised by clients.
Proactively track orders: Regularly monitor service operation data to identify suspicious online logistics tracks, promptly escalate any problems with last mile delivery operations, and assist in resolving them.
Deliver customized services for BToB clients: Proactively follow up on client queries and promptly respond to them within the group.
Escalate any unresolved issues in a timely manner and work towards a satisfactory resolution with the clients.
Collect and analyze customer help-seeking problems to improve daily operational services across internal teams.
Perform other necessary paperwork as required by the business.
Requirements You must possess the following: Fluency in Spanish and Mandarin (working proficiency), with English skills being desirable.
A college degree is a minimum requirement.
Attention to detail and a patient personality are essential.
Strong communication skills and the ability to empathize with customers are a must, with relevant experience being preferred.
A valid work visa in Spain is mandatory.
(No sponsorship will be provided) Benefits Annual salary: 23,000 euros per year



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