![Zooplus Services Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Care Manager With Italian
hace 5 días
Customer Care Manager with Italian (all genders) Full-time Department: Customer Care More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. As our Customer Care Manager for Italy, you are the direct link between customers and zooplus. Your mission is to support customers in the best possible way and ensure the highest possible customer satisfaction. Responsibilities: Monitors and provides insights regarding market specific CC trends and best practices. Subject matter experts in customer journey on the market level (for example, specific/ preferred contact channels, payment methods, communication style preferences, etc.) Manages customer review pages and other external platforms relevant to the market in the market language (Trustpilot, etc.) Manages Service Partners' performance on the market level according to CC Operations global model (customer satisfaction, net promoter score, customer review pages rating etc.) Handles very difficult and sensitive customer complaints. In charge of Customer Care initiatives implementation on the market level. Delivers relevant input in other disciplines (e.g. Direct Marketing, Delivery teams etc.) in order to minimize incoming customer queries. Actively works together with Delivery Experience Management in order to safeguard zooplus delivery promise and aligns with shop operations in relation to customer communication e.g., on delays. Provides relevant customer feedback to other disciplines to stimulate continuous improvement. Experience in managing customer care teams (including CC tools, preferably Freshdesk) within e-commerce environment. Proficient level in Italian and English Very good communication skills and strong sense of empathy. Ability to weight customer needs and demands towards business value. Strong analytical skills. Open to change and easily navigating within the changing business requirements. Can do attitude. With more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely. zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. #J-18808-Ljbffr
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Senior Manager Customer Care
hace 4 semanas
Barcelona, España European Recruitment A tiempo completoSenior Manager Customer Care Barcelona Barcelona, Catalunya, ES Senior Manager - Customer Care - AeroTech - Aviation Industry - Madrid Job Summary: Lead and manage the EMEA Field Service, Spare Parts, and Rebuild departments to provide top-tier product support and drive revenue growth. Assist customers with service and parts needs for the equipment....
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Customer Care Representative Italian Market
hace 4 semanas
Barcelona, España Avis Budget Group A tiempo completo**Avis Budget Group Contact Centre **wants to provide a world class customer experience and that’s why is looking for a motivated **Customer Care Representative **. So, i f you are passionate about customer satisfaction and high performance, and by the way you are looking for a multicultural, friendly, and supportive working environment, then you are ready...
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Customer Care
hace 4 semanas
Barcelona, España Lectus Recruitment A tiempo completoNuestro cliente es una multinacional líder en el sector dermatológico que busca incorporar un/a Customer Care con Italiano bilingüe para sus oficinas en Barcelona.Como Customer Care serás responsable de asegurar la gestión diaria de servicio a clientes y dar soporte en el plan de fidelización de la marca.**Responsabilidades**:- Entrada manual de...
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Customer Care
hace 1 mes
Barcelona, España Lectus Recruitment A tiempo completoNuestro cliente es una multinacional líder en el sector dermatológico que busca incorporar un/a Customer Care con Italiano bilingüe para sus oficinas en Barcelona.Como Customer Care serás responsable de asegurar la gestión diaria de servicio a clientes y dar soporte en el plan de fidelización de la marca.**Responsabilidades**:- Entrada manual de...
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Customer Care
hace 3 semanas
Barcelona, España Lectus Recruitment A tiempo completoNuestro cliente es una multinacional líder en el sector dermatológico que busca incorporar un/a Customer Care con Italiano bilingüe para sus oficinas en Barcelona. Como Customer Care serás responsable de asegurar la gestión diaria de servicio a clientes y dar soporte en el plan de fidelización de la marca. **Responsabilidades**: - Entrada manual de...
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Customer Care Manager With Dutch
hace 5 días
Barcelona, España Zooplus Services Ltd A tiempo completoCustomer Care Manager with Dutch (all genders) Full-time Department: Customer Care More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. As our Customer Care...
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Senior Customer Care Manager
hace 2 meses
Barcelona, España GSMA A tiempo completoAs Senior Customer Care Project Manager, you are responsible for Customer Care process and service assessment and design. You deliver Customer Care solutions across the Mobile World Congresses, including project plan ownership, budget ownership, compliance ownership and reporting to and managing stakeholders on project and solution status. Where necessary,...
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Senior Manager Customer Care
hace 2 semanas
Barcelona, Barcelona, España European Recruitment A tiempo completoSenior Manager Customer Care Barcelona Barcelona, Catalunya, ES Senior Manager - Customer Care - AeroTech - Aviation Industry - Madrid Job Summary: Lead and manage the EMEA Field Service, Spare Parts, and Rebuild departments to provide top-tier product support and drive revenue growth. Assist customers with service and parts needs for the equipment....
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Customer Service with Italian
hace 4 semanas
Barcelona, España Altorecruit A tiempo completoDescription CUSTOMER SERVICE with ITALIAN Our client is an important chemical distributor company with customers in the EMEA region. Customer Service, is responsible for engaging with customers on behalf of their company. **Requirements**: - ITALIAN very fluent - English very fluent - SAP knowledge. Salary up to 28.000 euros + bonus.
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Italian Customer Care Agent
hace 7 días
Barcelona, España Pierce AB A tiempo completoPierce is one of Europe’s most successful online retailers. We are currently looking for an Italian Customer Care agent in Barcelona, Spain, where we have opened a brand new Support office near Sagrada Familia. The team there will provide great support for most of our European markets and we expect it to continue to keep expanding. Customer Care agents...
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Customer Relationship Manager
hace 3 semanas
Barcelona, España Colt Technology Services A tiempo completoColt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Function: Sales, Marketing and Customer Success Reports to: Manager, Customer Relationship Management Location: Barcelona, Milan, Lisbon, Sibiu Job set up:...
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Customer Care Representative Fluent in Italian
hace 4 semanas
Barcelona, España Avis Budget Group A tiempo completo**Avis Budget Group Contact Centre **wants to provide a world class customer experience and that’s why is looking for a motivated **Customer Care Representative **. So, i f you are passionate about customer satisfaction and high performance, and by the way you are looking for a multicultural, friendly, and supportive working environment, then you are ready...
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Customer Service with Italian
hace 2 semanas
Barcelona, Barcelona, España Altorecruit A tiempo completoCUSTOMER SERVICE with ITALIANOur client is an important chemical distributor company with customers in the EMEA region.Customer Service, is responsible for engaging with customers on behalf of their company.Requirements: ITALIAN very fluent English very fluent SAP knowledge.Salary up to euros + bonus.
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Customer Care Manager
hace 2 semanas
Barcelona, Barcelona, España Papernest A tiempo completoFor almost 10 years, papernest has successfully assisted over 1.5 million users in alleviating one of life's most tedious tasks: contract management. Our innovative solution empowers customers to seamlessly move, manage, and switch their contracts, all within a unified platform, and best of all, for free. Our services are available across France, Spain and...
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Senior Manager, Customer Care
hace 4 semanas
Barcelona, España Clarivate A tiempo completoClarivate is seeking a dynamic - About You - experience, education, skills, and accomplishments _ - Bachelor's degree AND/OR customer care/support services experience and background in the Life Sciences and Healthcare industry - 8+ years of experience in customer care and/or with Clarivate’s Life Sciences and Healthcare products - 3+ years in a management...
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Customer Care Manager
hace 2 semanas
Barcelona, Barcelona, España papernest A tiempo completoFor almost 10 years, papernest has successfully assisted over 1.5 million users in alleviating one of life's most tedious tasks: contract management. Our innovative solution empowers customers to seamlessly move, manage, and switch their contracts, all within a unified platform, and best of all, for free. Our services are available across France, Spain and...
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Customer Care Manager
hace 4 semanas
Barcelona, Barcelona, España papernest A tiempo completoFor almost 10 years, papernest has successfully assisted over 1.5 million users in alleviating one of life's most tedious tasks: contract management. Our innovative solution empowers customers to seamlessly move, manage, and switch their contracts, all within a unified platform, and best of all, for free. Our services are available across France, Spain and...
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Customer Care Manager
hace 1 mes
Barcelona, Barcelona, España papernest A tiempo completoFor almost 10 years, papernest has successfully assisted over 1.5 million users in alleviating one of life's most tedious tasks: contract management. Our innovative solution empowers customers to seamlessly move, manage, and switch their contracts, all within a unified platform, and best of all, for free. Our services are available across France, Spain and...
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Customer Care Retention
hace 4 semanas
Barcelona, España Teleperformance Spain A tiempo completoTeleperformance Spain is looking for a group of highly-skilled professionals to join as **Customer Care Success & Retention Representatives.**Responsibilities** - Customer support related to automotive products & services (car parts ,maintenance plans, guarantees, etc.) through multiple channels to subscribers interested. - Identify customer needs and...
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Delivery Experience Manager With Italian Languages
hace 2 semanas
Barcelona, Barcelona, España Zooplus A tiempo completo(Senior) Delivery Experience Manager with Italian languages (all gender) Barcelona Barcelona, Catalunya, ES Company Description More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet...