Customer Care Manager With Dutch
hace 7 días
Customer Care Manager with Dutch (all genders) Full-time Department: Customer Care More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. As our Customer Care Manager for the Netherlands with Dutch, you are the direct link between customers and zooplus. Your mission is to support customers in the best possible way and ensure the highest possible customer satisfaction. Responsibilities: Monitors and provides insights regarding market specific CC trends and best practices. Subject matter experts in customer journey on the market level (for example, specific/ preferred contact channels, payment methods, communication style preferences, etc.) Manages customer review pages and other external platforms relevant to the market in the market language (Trustpilot, etc.) Manages Service Partners' performance on the market level according to CC Operations global model (customer satisfaction, net promoter score, customer review pages rating etc.) Handles very difficult and sensitive customer complaints. In charge of Customer Care initiatives implementation on the market level. Delivers relevant input in other disciplines (e.g. Direct Marketing, Delivery teams etc.) in order to minimize incoming customer queries. Actively works together with Delivery Experience Management in order to safeguard zooplus delivery promise and aligns with shop operations in relation to customer communication e.g., on delays. Provides relevant customer feedback to other disciplines to stimulate continuous improvement. Experience in managing customer care teams (including CC tools, preferably Freshdesk) within e-commerce environment. Proficient level in Dutch and English Language Very good communication skills and strong sense of empathy. Ability to weight customer needs and demands towards business value. Strong analytical skills. Open to change and easily navigating within the changing business requirements. Can do attitude. With more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely. zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. #J-18808-Ljbffr
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Barcelona, España Talent Search People A tiempo completoFor one of our Clients - an international company from the pharmaceutical sector - we are looking for a Customer Care Advisor with excellent level of Dutch and English.You are the person we are looking for if: - You are fluent in Dutch and English; any other relevant language is a plus - You have strong IT navigation skills – fast learner in new...
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Dutch Customer Care Representative
hace 2 semanas
Barcelona, Barcelona, España Recruit4Work S.L. A tiempo completoAs a Customer Care Representative, you will be instrumental in ensuring our customers enjoy a memorable and delightful stay experience.Primary DutiesAssist guests with inquiries, address concerns promptly, and deliver outstanding customer service.Handle customer queries via phone and email, providing information on bookings, activities, and Dutch market...
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Dutch Customer Care Representative
hace 3 semanas
Barcelona, España Recruit4Work S.L. A tiempo completoAs a Customer Care Representative, you will be instrumental in ensuring our customers enjoy a memorable and delightful stay experience. Primary Duties - Assist guests with inquiries, address concerns promptly, and deliver outstanding customer service. - Offer guidance on amenities and services, swiftly addressing customer complaints to achieve satisfactory...
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Senior Manager Customer Care
hace 4 semanas
Barcelona, España European Recruitment A tiempo completoSenior Manager Customer Care Barcelona Barcelona, Catalunya, ES Senior Manager - Customer Care - AeroTech - Aviation Industry - Madrid Job Summary: Lead and manage the EMEA Field Service, Spare Parts, and Rebuild departments to provide top-tier product support and drive revenue growth. Assist customers with service and parts needs for the equipment....
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Dutch Market Customer Care
hace 3 semanas
Barcelona, España ADM Value Barcelona A tiempo completoWe are looking for the best FRENCH CUSTOMER CARE AGENT to join the ADM Value Barcelona team. We are a leading multinational company with over 20 years experience in the customer management sector through Contact Centre operations. We have 16 call centres in France, Spain, Morocco, Madagascar, Senegal and Mauritius. From your position, you will help us to...
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Customer Care Manager With Italian
hace 7 días
Barcelona, España Zooplus Services Ltd A tiempo completoCustomer Care Manager with Italian (all genders) Full-time Department: Customer Care More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. As our Customer Care...
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Senior Customer Care Manager
hace 2 meses
Barcelona, España GSMA A tiempo completoAs Senior Customer Care Project Manager, you are responsible for Customer Care process and service assessment and design. You deliver Customer Care solutions across the Mobile World Congresses, including project plan ownership, budget ownership, compliance ownership and reporting to and managing stakeholders on project and solution status. Where necessary,...
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Senior Manager Customer Care
hace 2 semanas
Barcelona, Barcelona, España European Recruitment A tiempo completoSenior Manager Customer Care Barcelona Barcelona, Catalunya, ES Senior Manager - Customer Care - AeroTech - Aviation Industry - Madrid Job Summary: Lead and manage the EMEA Field Service, Spare Parts, and Rebuild departments to provide top-tier product support and drive revenue growth. Assist customers with service and parts needs for the equipment....
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Customer Service with Fluent Dutch
hace 3 semanas
Barcelona, España Page Personnel España A tiempo completoCustomer Service with Fluent Dutch & English will be responsible for: - Processing incoming customer requests and orders. - Checking the orders against the customer and purchase order agreements. - Responding to customer product inquiries and issues in a timely manner. - Liaising with the logistics department to prepare and arrange the execution of the...
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Customer Engagement Manager With Dutch
hace 2 semanas
Barcelona, Barcelona, España Hewlett Packard Enterprise A tiempo completoCustomer Engagement Manager with Dutch page is loaded Customer Engagement Manager with Dutch Apply locations Sant Cugat del Valles, Barcelona, Spain time type Full time posted on Posted Today job requisition id Customer Engagement Manager with Dutch Description -Job SummaryThis role is responsible for acting as the point of contact for addressing basic...
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Customer Engagement Manager With Dutch
hace 4 semanas
Barcelona, España Hewlett Packard Enterprise A tiempo completoCustomer Engagement Manager with Dutch page is loaded Customer Engagement Manager with Dutch Apply locations Sant Cugat del Valles, Barcelona, Spain time type Full time posted on Posted Today job requisition id 3133373 Customer Engagement Manager with DutchDescription - Job Summary This role is responsible for acting as the point of contact for addressing...
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Customer Engagement Manager With Dutch
hace 4 semanas
Barcelona, España Hewlett Packard Enterprise A tiempo completoCustomer Engagement Manager with Dutch page is loaded Customer Engagement Manager with Dutch Apply locations Sant Cugat del Valles, Barcelona, Spain time type Full time posted on Posted Today job requisition id 3133373 Customer Engagement Manager with DutchDescription - Job Summary This role is responsible for acting as the point of contact for addressing...
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Customer Support Dutch Market
hace 3 semanas
Barcelona, España KGR A tiempo completoWe are recruiting for an international company a Customer Representative for the **Dutch **market in Barcelona. **Missions**: - Ensure personal knowledge of the portfolio is maintained - Track on stock availability - Cross language backup if needed - Answer and deal with customer queries - Solve status queries. **Profile**: - **Fluent in Dutch and...
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Dutch Fashion Customer Representative
hace 1 mes
Barcelona, España City Job Offers A tiempo completo**Dutch Fashion Customer Representative based in Barcelona** **Dutch-speaking Fashion Customer Advisor** **The Company**: **Your Profile**: - You have excellent communication skills in Dutch and Fluent in English - You are open to develop your customer service skills - You are passionate and familiar with the fashion industry - You have excellent...
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Dutch Fashion Customer Representative
hace 1 mes
Barcelona, España Jr Spain A tiempo completocol-wideJob Description:**Dutch Fashion Customer Representative based in Barcelona****Dutch-speaking Fashion Customer Advisor****The Company**:**Your Profile**:- You have excellent communication skills in Dutch and Fluent in English- You are open to develop your customer service skills- You are passionate and familiar with the fashion industry- You have...
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Dutch Fashion Customer Representative
hace 4 semanas
Barcelona, España City Job Offers A tiempo completo**Dutch Fashion Customer Representative based in Barcelona** **Dutch-speaking Fashion Customer Advisor** **The Company**: **Your Profile**: - You have excellent communication skills in Dutch and Fluent in English - You are open to develop your customer service skills - You are passionate and familiar with the fashion industry - You have excellent...
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Dutch Fashion Customer Representative
hace 4 semanas
Barcelona, España Jr Spain A tiempo completocol-wideJob Description:**Dutch Fashion Customer Representative based in Barcelona****Dutch-speaking Fashion Customer Advisor****The Company**:**Your Profile**:- You have excellent communication skills in Dutch and Fluent in English- You are open to develop your customer service skills- You are passionate and familiar with the fashion industry- You have...
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Customer Engagement Manager With Dutch
hace 2 semanas
Barcelona, Barcelona, España Hewlett Packard Enterprise A tiempo completoCustomer Engagement Manager with Dutch page is loaded Customer Engagement Manager with Dutch Apply locations Sant Cugat del Valles, Barcelona, Spain time type Full time posted on Posted Today job requisition id Customer Engagement Manager with DutchDescription - Job SummaryThis role is responsible for acting as the point of contact for addressing basic...
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Customer Care Manager
hace 2 semanas
Barcelona, Barcelona, España Papernest A tiempo completoFor almost 10 years, papernest has successfully assisted over 1.5 million users in alleviating one of life's most tedious tasks: contract management. Our innovative solution empowers customers to seamlessly move, manage, and switch their contracts, all within a unified platform, and best of all, for free. Our services are available across France, Spain and...
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Customer Care Agent W/ Native Level of Dutch
hace 3 semanas
Barcelona, España Babel Profiles A tiempo completoAre you passionate about helping others? Do you like to work in an international and innovative environment? And are you interested in skincare and -products? Let’s get in touch! Our client is an international pharmaceutical company and a leader in the Spanish dermatology market, specializing in solutions to skin conditions and needs. They are looking for...