Customer Care Manager With Dutch

hace 2 semanas

Madrid, España Zooplus Services Ltd A tiempo completo

Customer Care Manager with Dutch (all genders) Full-timeDepartment: Customer CareMore than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.As our Customer Care Manager for the Netherlands with Dutch, you are the direct link between customers and zooplus. Your mission is to support customers in the best possible way and ensure the highest possible customer satisfaction.Responsibilities:Monitors and provides insights regarding market specific CC trends and best practices.Subject matter experts in customer journey on the market level (for example, specific/ preferred contact channels, payment methods, communication style preferences, etc.)Manages customer review pages and other external platforms relevant to the market in the market language (Trustpilot, etc.)Manages Service Partners' performance on the market level according to CC Operations global model (customer satisfaction, net promoter score, customer review pages rating etc.)Handles very difficult and sensitive customer complaints.In charge of Customer Care initiatives implementation on the market level.Delivers relevant input in other disciplines (e.g. Direct Marketing, Delivery teams etc.) in order to minimize incoming customer queries.Actively works together with Delivery Experience Management in order to safeguard zooplus delivery promise and aligns with shop operations in relation to customer communication e.g., on delays.Provides relevant customer feedback to other disciplines to stimulate continuous improvement.Experience in managing customer care teams (including CC tools, preferably Freshdesk) within e-commerce environment.Proficient level in Dutch and English LanguageVery good communication skills and strong sense of empathy.Ability to weight customer needs and demands towards business value.Strong analytical skills.Open to change and easily navigating within the changing business requirements. Can do attitude.With more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely.zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.#J-18808-Ljbffr

  • Customer Care Manager With Dutch

    hace 2 semanas

    Madrid, España Zooplus Services Ltd A tiempo completo

    Customer Care Manager with Dutch (all genders)Full-timeDepartment: Customer CareMore than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.As our Customer Care Manager...

  • Customer Care Manager with Dutch

    hace 2 semanas

    Madrid, España Zooplus A tiempo completo

    Company DescriptionMore than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.Job DescriptionAs our Customer Care Manager for the Netherlands with Dutch, you are the...

  • Customer Care Manager with Dutch

    hace 2 semanas

    Madrid, Madrid, España zooplus SE A tiempo completo

    Company Description: More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.As our Customer Care Manager for the Netherlands with Dutch, you are the direct link...

  • Customer Care Manager With Dutch

    hace 2 semanas

    Madrid, España Zooplus Se A tiempo completo

    Job Description As our Customer Care Manager for the Netherlands with Dutch, you are the direct link between customers and zooplus.Your mission is to support customers in the best possible way and ensure the highest possible customer satisfaction.  Responsibilities: Monitors and provides insights regarding market specific CC trends and best...

  • Customer Care Manager With Dutch

    hace 2 semanas

    Madrid, España Zooplus A tiempo completo

    Company DescriptionMore than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce.Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.Job DescriptionAs our Customer Care Manager for the Netherlands with Dutch, you are the...

  • Customer Care Manager with Dutch

    hace 1 mes

    Madrid, España zooplus SE A tiempo completo

    **Company Description** More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. As our Customer Care Manager for the Netherlands with Dutch, you are the direct...

  • Customer Care Manager with Dutch

    hace 1 mes

    Madrid, España zooplus SE A tiempo completo

    **Company Description**: - More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.As our Customer Care Manager for the Netherlands with Dutch, you are the direct...

  • Customer Care Manager With Dutch

    hace 2 semanas

    Madrid, España Zooplus A tiempo completo

    Company DescriptionMore than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.Job DescriptionAs our Customer Care Manager for the Netherlands with Dutch, you are the...

  • Customer Care Manager with Dutch

    hace 1 mes

    Madrid, España zooplus SE A tiempo completo

    Job DescriptionAs our Customer Care Manager for the Netherlands with Dutch, you are the direct link between customers and zooplus. Your mission is to support customers in the best possible way and ensure the highest possible customer satisfaction. Responsibilities:Monitors and provides insights regarding market specific CC trends and best practices.Subject...

  • Customer Care Manager with Dutch

    hace 1 mes

    Madrid, España zooplus A tiempo completo

    Company Description More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. Job Description As our Customer Care Manager for the Netherlands with Dutch,...

  • Customer Care Specialist With Dutch

    hace 2 semanas

    Madrid, España Brambles A tiempo completo

    .DescriptionThe Customer Care Flexible Specialist is in the front line of customer support in our European CS team. The main mission of the Customer Care Flexible Specialist is to guarantee that customers feel constantly guided and supported in every interaction with CHEP .The customer Care Flexible specialist is responsible for delivering and excellent...

  • Customer Care Specialist With Dutch

    hace 2 semanas

    Madrid, España Brambles A tiempo completo

    DescriptionThe Customer Care Flexible Specialist is in the front line of customer support in our European CS team. The main mission of the Customer Care Flexible Specialist is to guarantee that customers feel constantly guided and supported in every interaction with CHEP .The customer Care Flexible specialist is responsible for delivering and excellent...

  • Customer Care Specialist With Dutch

    hace 1 mes

    Madrid, Madrid, España Brambles A tiempo completo

    CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more...

  • Customer Care Specialist With Dutch

    hace 2 semanas

    Madrid, Madrid, España Brambles A tiempo completo

    CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more...

  • Customer Care Specialist With Dutch

    hace 2 semanas

    Madrid, Madrid, España Brambles A tiempo completo

    DescriptionThe Customer Care Flexible Specialist plays a crucial role in providing frontline customer support within our European CS team. Their primary goal is to ensure that customers consistently receive guidance and assistance in all interactions with CHEP.The Customer Care Flexible Specialist is accountable for delivering exceptional Customer Experience...

  • Customer Care Specialist With Dutch

    hace 2 semanas

    Madrid, Madrid, España Brambles A tiempo completo

    Job DescriptionThe Customer Care Flexible Specialist plays a crucial role in providing top-notch customer support within our European CS team. Their primary objective is to ensure customers always feel guided and supported whenever they interact with CHEP.This specialist is tasked with delivering an exceptional Customer Experience by monitoring and actively...

  • Customer Care Specialist With Dutch

    hace 1 mes

    Madrid, España Brambles A tiempo completo

    Description The Customer Care Flexible Specialist is in the front line of customer support in our European CS team. The main mission of the Customer Care Flexible Specialist is to guarantee that customers feel constantly guided and supported in every interaction with CHEP . The customer Care Flexible specialist is responsible for delivering and...

  • Customer Care Manager

    hace 1 semana

    Madrid, España Allurion A tiempo completo

    **Why Allurion?***: We are thrilled to be one of Deloitte's 500 fastest growing technology companies in the US - and now, we are ready to take our success to the next level by going public! This is an incredible opportunity to join our team as a Customer Care Manager and help us reach new heights. At Allurion, our core values of Audacity, Grit,...

  • Customer Care Specialist With Dutch

    hace 1 mes

    Madrid, España Brambles A tiempo completo

    CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more...

  • Customer Care Manager With Italian

    hace 2 semanas

    Madrid, España Zooplus Services Ltd A tiempo completo

    Customer Care Manager with Italian (all genders) Full-timeDepartment: Customer CareMore than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.As our Customer Care Manager...