Customer Care Manager With Italian
hace 2 semanas
Customer Care Manager with Italian (all genders) Full-timeDepartment: Customer CareMore than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.As our Customer Care Manager for Italy, you are the direct link between customers and zooplus. Your mission is to support customers in the best possible way and ensure the highest possible customer satisfaction.Responsibilities:Monitors and provides insights regarding market specific CC trends and best practices.Subject matter experts in customer journey on the market level (for example, specific/ preferred contact channels, payment methods, communication style preferences, etc.)Manages customer review pages and other external platforms relevant to the market in the market language (Trustpilot, etc.)Manages Service Partners' performance on the market level according to CC Operations global model (customer satisfaction, net promoter score, customer review pages rating etc.)Handles very difficult and sensitive customer complaints.In charge of Customer Care initiatives implementation on the market level.Delivers relevant input in other disciplines (e.g. Direct Marketing, Delivery teams etc.) in order to minimize incoming customer queries.Actively works together with Delivery Experience Management in order to safeguard zooplus delivery promise and aligns with shop operations in relation to customer communication e.g., on delays.Provides relevant customer feedback to other disciplines to stimulate continuous improvement.Experience in managing customer care teams (including CC tools, preferably Freshdesk) within e-commerce environment.Proficient level in Italian and EnglishVery good communication skills and strong sense of empathy.Ability to weight customer needs and demands towards business value.Strong analytical skills.Open to change and easily navigating within the changing business requirements. Can do attitude.With more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely.zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.#J-18808-Ljbffr
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Customer Care Manager With Italian
hace 2 semanas
Madrid, España Zooplus Services Ltd A tiempo completoCustomer Care Manager with Italian (all genders)Full-timeDepartment: Customer CareMore than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.As our Customer Care Manager...
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Customer Care Manager with Italian
hace 2 semanas
Madrid, Madrid, España zooplus SE A tiempo completoJob DescriptionAs our Customer Care Manager for Italy, you are the direct link between customers and zooplus. Your mission is to support customers in the best possible way and ensure the highest possible customer satisfaction. Responsibilities:Monitors and provides insights regarding market specific CC trends and best practices.Subject matter experts in...
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Customer Care Manager With Italian
hace 2 semanas
Madrid, España Zooplus Se A tiempo completoJob Description As our Customer Care Manager for Italy, you are the direct link between customers and zooplus.Your mission is to support customers in the best possible way and ensure the highest possible customer satisfaction. Responsibilities: Monitors and provides insights regarding market specific CC trends and best practices.Subject matter experts in...
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Customer Care Manager With Italian
hace 2 semanas
Madrid, España Zooplus A tiempo completoCompany DescriptionMore than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce.Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.Job DescriptionAs our Customer Care Manager for Italy, you are the direct link between...
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Customer Care Manager with Italian
hace 1 mes
Madrid, España zooplus SE A tiempo completo**Company Description**: - More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.As our Customer Care Manager for Italy, you are the direct link between customers...
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Customer Care Manager with Italian
hace 1 mes
Madrid, España zooplus SE A tiempo completo**Company Description** More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. As our Customer Care Manager for Italy, you are the direct link between customers...
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Customer Care Manager With Italian
hace 2 semanas
Madrid, España Zooplus A tiempo completoCompany DescriptionMore than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.Job DescriptionAs our Customer Care Manager for Italy, you are the direct link between...
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Customer Care Manager with Italian
hace 1 mes
Madrid, España zooplus SE A tiempo completoJob DescriptionAs our Customer Care Manager for Italy, you are the direct link between customers and zooplus. Your mission is to support customers in the best possible way and ensure the highest possible customer satisfaction. Responsibilities:Monitors and provides insights regarding market specific CC trends and best practices.Subject matter experts in...
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Customer Care Manager with Italian
hace 1 mes
Madrid, España zooplus A tiempo completoCompany Description More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. Job Description As our Customer Care Manager for Italy, you are the direct...
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Customer Care Manager with Italian
hace 1 semana
Madrid, España zooplus A tiempo completoCompany DescriptionMore than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.Job DescriptionAs our Customer Care Manager for Italy, you are the direct link between...
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Customer Care Representative Italian
hace 7 días
Madrid, España Ria A tiempo completoCustomer Care Representative Italian (Temporary) Ria Madrid, SpainCustomer Care Representative Italian (Temporary) Ria Madrid, Spain Posted 1 day ago Permanent CompetitiveCustomer Care Representative - Italian SpeakerRia Money Transfer is seeking an enthusiastic and dedicated Italian Speaker Customer Care Representative to join our team in Madrid, Spain. As...
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Growth Customer Success Manager with Italian
hace 4 semanas
Madrid, España Babel Profiles A tiempo completoDo you want to be part of an innovative and dynamic technological company that’s a leader in the market? Would you like to work with a team that values transparency, dedication, customer satisfaction, teamwork, and resourcefulness? Do you like the flexibility of working in a hybrid model, in Madrid? If so, we’d like to talk to you! Our client is a SaaS...
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Customer Care Manager With Dutch
hace 2 semanas
Madrid, España Zooplus Services Ltd A tiempo completoCustomer Care Manager with Dutch (all genders)Full-timeDepartment: Customer CareMore than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.As our Customer Care Manager...
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Customer Care Manager With Dutch
hace 2 semanas
Madrid, España Zooplus Services Ltd A tiempo completoCustomer Care Manager with Dutch (all genders) Full-timeDepartment: Customer CareMore than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.As our Customer Care Manager...
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Senior Manager Emea
hace 3 semanas
Madrid, España European Recruitment A tiempo completoOur partner are looking to hire a **Senior Manager **to work directly with the Director of Global Customer Care and the **EMEA Customer Care Sales Manager** to develop, implement, and execute Customer Care strategies and goals for our partners EMEA region, providing leadership and management of the EMEA Field Service, Spare Parts, and Rebuild departments...
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Customer Care Manager with Dutch
hace 2 semanas
Madrid, España Zooplus A tiempo completoCompany DescriptionMore than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.Job DescriptionAs our Customer Care Manager for the Netherlands with Dutch, you are the...
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Growth Customer Success Manager with Italian
hace 2 semanas
Madrid, Madrid, España Babel Profiles A tiempo completoDo you want to be part of an innovative and dynamic technological company that's a leader in the market? Would you like to work with a team that values transparency, dedication, customer satisfaction, teamwork, and resourcefulness? Do you like the flexibility of working in a hybrid model, in Madrid? If so, we'd like to talk to youOur client is a SaaS company...
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Customer Care Manager with Dutch
hace 2 semanas
Madrid, Madrid, España zooplus SE A tiempo completoCompany Description: More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.As our Customer Care Manager for the Netherlands with Dutch, you are the direct link...
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Customer Care Manager With Dutch
hace 2 semanas
Madrid, España Zooplus A tiempo completoCompany DescriptionMore than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce.Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.Job DescriptionAs our Customer Care Manager for the Netherlands with Dutch, you are the...
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Customer Care Manager With Dutch
hace 2 semanas
Madrid, España Zooplus Se A tiempo completoJob Description As our Customer Care Manager for the Netherlands with Dutch, you are the direct link between customers and zooplus.Your mission is to support customers in the best possible way and ensure the highest possible customer satisfaction. Responsibilities: Monitors and provides insights regarding market specific CC trends and best...