Cloud Customer Success Specialist

hace 2 semanas

Barcelona, España Td Synnex Spain S.L.U. A tiempo completo

.We're TD SYNNEX, a leading IT distributor and solutions aggregator for the IT ecosystem. We're 23,000 of the IT industry's best and brightest, who share an unwavering passion for bringing compelling technology products, services, and solutions to the world. We're an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes, and unlock growth opportunities. At our core, we're a company that cares. We care about our partners, our co-workers, our investors, and the world around us. And we're committed to being a diverse, inclusive employer of choice and a good corporate citizen. What's On Offer Our employees tell us TD SYNNEX is a great place to work due to the strong team environments, the family feel to the organisation, the flexibility available (regardless of gender), and the caring and supportive nature of our managers and colleagues. We value Diversity, Equity, and Inclusion (DEI) and have an established team to focus on a range of programs to assist those from diverse backgrounds to thrive in our workplace. This will be the scope of our business in which you can make a meaningful difference Job Purpose : The Cloud Customer Success team is responsible for optimizing the business processes required for the businesses, platform and vendor integration, customer engagement, and Partner training. An important role for this Partner success specialist will be to design and implement scalable regional operational processes and monitoring services aligned to TD SYNNEX's platform offerings as well as applicable Cloud Vendors. The Specialist will work closely with internal departments and others to ensure appropriate understanding, documentation, and coordination of activities. The Specialist will own and coordinate several projects, briefings, and progress updates. The specialist will collaborate with TD SYNNEX's Business Unit leaders, Marketing teams, and vendors to develop the right strategies and prepare internal systems and processes to launch platform products/services/programs/campaigns across IBERIA. Responsabilities : Own definition and design in central operations to support TD Cloud Business. Provide strategic processes and operational support to help drive success across the Cloud portfolio, including innovative end-to-end monetization models for products, services, and solutions. Provide quality, personalized customer experiences Design an intentional end-to-end customer experience to enable all the key customer touchpoints. Onboard, educate, create adoption, and act as a customer advocate with proactive engagement. Review existing processes and provide advice in specialized subject areas as necessary. Document all processes accordingly to ensure homogeneous and up-to-standard service levels. Act as the business owner for operations system enablement. Manage constant communication with countries and other stakeholders around processes

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