Front Office Agent

hace 4 semanas

Barcelona, España Accor Hotels A tiempo completo

Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary
Job Description What you'll do
We are looking for a Front Office Agent to join the pre-opening team at SLS Barcelona. Under the guidance of the Front Office Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction.
Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems.
Greet and assist guests in a warm, courteous, and professional manner.
Handle cash and credit transactions, ensuring the accuracy of guest billing.
Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.
Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services.
Stay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
Ensure all guests are quoted the correct rate as per the selling strategy and website.
Ensure all telephone calls are answered as quickly and efficiently as possible.
Report any issues to the correct department and check to ensure the work has been completed.
Ensure that the reception and public areas are clean, tidy and presentable at all times.
Qualifications What we are looking for...
Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel.
Previous experience with pre-opening of a hotel is a big plus.
Someone who understands, celebrates and embraces the SLS brand values.
Ability to multitask and work in a fast-paced environment.
Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.
Excellent verbal and written communication skills. Fluent in Spanish and English.
You make people feel good - your team, guests, and colleagues alike. You make a positive impact.
You learn quickly and adapt to SLS's unique culture.
You are humble and open to ideas. We leave our ego at the door and help get things done.
You're up for doing things differently and trying (almost) everything once.
You want to be part of a team that works hard, supports each other and has fun along the way.
Additional Information What's in it for you...
The opportunity to join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
The chance to challenge the norm and work in an environment that is both creative and rewarding.
Become part of a team that's very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
A competitive package and plenty of opportunity for development.
Excellent discounts across the entire Ennismore family of brands.
SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint-venture with Accor, formed in 2021.

#J-18808-Ljbffr

  • Front Office Agent Day and Night

    hace 6 meses

    Barcelona, España Novum Management GmbH A tiempo completo

    For our new hotel opening we are looking for a **Front Office Agent*.** Front Office Agent* Day and Night **Your Tasks**: The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our **Front Office Agent**, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate...

  • Front Office Agent Day and Night

    hace 3 meses

    Barcelona, España Novum Management GmbH A tiempo completo

    For our new hotel opening we are looking for a **Front Office Agent*.** Front Office Agent* Day and Night **Your Tasks**: The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our **Front Office Agent**, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate...

  • Front Office Agent

    hace 4 semanas

    Barcelona, España Accor Hotels A tiempo completo

    .Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for...

  • Front Office Agent

    hace 1 mes

    Barcelona, España Sls A tiempo completo

    Job DescriptionWhat you'll do We are looking for a Front Office Agent to join the pre-opening team at SLS Barcelona. Under the guidance of the Front Office Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction. Deal with the arrival and...

  • Front Office Agent

    hace 2 meses

    Barcelona, España Sls A tiempo completo

    Job Description What you'll do We are looking for a Front Office Agent to join the pre-opening team at SLS Barcelona.Under the guidance of the Front Office Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction.  Deal with the arrival and...

  • Front Office Hospitality Ambassador

    hace 6 días

    Barcelona, Barcelona, España Kimpton Vividora Barcelona A tiempo completo

    Company Overview: At Kimpton Vividora Barcelona, we pride ourselves on providing exceptional guest experiences. As a Front Office Agent, you will be the warm welcome that kicks off a memorable stay.

  • Front Office Agent

    hace 2 meses

    Barcelona, España SLS A tiempo completo

    Job DescriptionWhat you’ll doWe are looking for a Front Office Agent to join the pre-opening team at SLS Barcelona. Under the guidance of the Front Office Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction. Deal with the arrival and...

  • Front Office Agent

    hace 2 meses

    Barcelona, España SLS A tiempo completo

    **Company Description** SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland - playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage...

  • Front Office Agent

    hace 4 semanas

    Barcelona, España Accor Hotels A tiempo completo

    Company DescriptionSLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the...

  • Front Office Agent

    hace 4 semanas

    Barcelona, España Accor Hotels A tiempo completo

    Company DescriptionSLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the...

  • Front Office Agent

    hace 2 semanas

    Barcelona, España Accor Hotels A tiempo completo

    Company DescriptionSLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the...

  • Front Office Agent

    hace 2 semanas

    Barcelona, España Accor Hotels A tiempo completo

    Company DescriptionSLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the...

  • Front Office Agent

    hace 3 semanas

    Barcelona, España Sls Barcelona A tiempo completo

    Empresas: SLS BarcelonaWhat you'll do We are looking for a Front Office Agent to join the pre-opening team at SLS Barcelona. Under the guidance of the Front Office Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction. - Deal with the arrival...

  • Front Office Agent

    hace 3 semanas

    Barcelona, España Sls Barcelona A tiempo completo

    .Empresas: SLS Barcelona What youll do We are looking for a Front Office Agent to join the pre-opening team at SLS Barcelona.Under the guidance of the Front Office Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction.- Deal with the arrival and...

  • Front Office Agent

    hace 5 meses

    Barcelona, España Kimpton A tiempo completo

    **What’s the job?** As Front Office Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Reports to the Front Office Supervisor. **Your day-to-day** - Be the...

  • Front Office Agent

    hace 4 semanas

    Barcelona, España SLS Barcelona A tiempo completo

    Empresas: SLS BarcelonaWhat you’ll do We are looking for a Front Office Agent to join the pre-opening team at SLS Barcelona. Under the guidance of the Front Office Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction. - Deal with the arrival...

  • Front Office Agent

    hace 3 semanas

    Barcelona, España Sls Barcelona A tiempo completo

    Empresas: SLS Barcelona What you'll do We are looking for a Front Office Agent to join the pre-opening team at SLS Barcelona.Under the guidance of the Front Office Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction.- Deal with the arrival and...

  • Front Office Agent

    hace 1 mes

    Barcelona, España Kimpton A tiempo completo

    What's the job? As Front Office Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.Reports to the Front Office Supervisor.Your day-to-day Be the warm welcome that...

  • Front Office Agent

    hace 1 mes

    Barcelona, España Kimpton A tiempo completo

    **What’s the job?** As Front Office Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Reports to the Front Office Supervisor. **Your day-to-day** - Be the...

  • Front Office Representative

    hace 4 semanas

    Barcelona, Barcelona, España Kimpton A tiempo completo

    Key Responsibilities:As a Front Office Agent, you will be the primary point of contact for guests, handling transactions, offering local insights, and anticipating their needs to create a seamless experience. You will also be responsible for creating a warm atmosphere that makes our guests feel at home.Reporting Structure:You will report directly to the...