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Front Office Agent
hace 2 meses
.Empresas: SLS Barcelona What youll do We are looking for a Front Office Agent to join the pre-opening team at SLS Barcelona.Under the guidance of the Front Office Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction.- Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems.- Greet and assist guests in a warm, courteous, and professional manner.- Handle cash and credit transactions, ensuring the accuracy of guest billing.- Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.- Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.- Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services.- Stay one step ahead of guests needs record and act on their preferences, and handle their messages, requests, questions and concerns.- Ensure all guests are quoted the correct rate as per the selling strategy and website.- Ensure all telephone calls are answered as quickly and efficiently as possible.- Report any issues to the correct department and check to ensure the work has been completed.-Ensure that the reception and public areas are clean, tidy and presentable at all times.Requisitos : What we are looking for...- Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel.- Previous experience with pre-opening of a hotel is a big plus.- Someone who understands, celebrates and embraces the SLS brand values.- Ability to multitask and work in a fast-paced environment.- Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.- Excellent verbal and written communication skills.Fluent in Spanish and English.- You make people feel good - your team, guests, and colleagues alike.You make a positive impact.- You learn quickly and adapt to SLSs unique culture.- You are humble and open to ideas.We leave our ego at the door and help get things done.- Youre up for doing things differently and trying (almost) everything once.- You want to be part of a team that works hard, supports each other and has fun along the way.What's in it for you...- The opportunity to join an innovative, fast-growing, international group thats committed to not just building new hotels but building a global brand.- The chance to challenge the norm and work in an environment that is both creative and rewarding.- Become part of a team thats very passionate about creating great hospitality experiences and exploring new locations at every opportunity.- Plenty of opportunity for development