Director Of Retention
hace 2 semanas
Director of Retention & LoyaltyFull TimeMarbella (Hybrid)Are you a marketer from a CRM / retention and loyalty background who is used to leading, leaders?
This role needs a retention and loyalty subject matter expert who is also adept at managing, supporting and coaching other managers / CRM vertical Heads.You'll be overseeing the strategy and implementation of Retention Programs, including Loyalty, Rewards, and Gamification, designed to increase engagement and profitability for all agency clients.
You'll be a leader with a blend of CRM, marketing, analytical, and communication skills and someone who can deliver highly personalised, real-time experiences, that their client's customers expect.The Job...You'll be reporting to the Senior Director of Marketing and will work closely with other Directors including Director of Content & Community, CRO Director, the Regional Heads of Marketing, and Marketing Ops Director, amongst others.
You'll have 4 direct reports including 2x Heads of and 2x Retention Managers.It's a full-time role, with flexible hours.
You'll be in the modern Marbellaoffice 2 days a week, with the rest of your work conducted remotely.You'll be responsible for:Translating vision and strategy into concrete, measurable goals and identifying and driving process improvements with clients, partners, and agency teams.Overseeing retention performance and establishing KPIs.Formulating strategies to achieve annual incremental sales, reducing customer churn, and maximisingLTVs.Providing input into the CRM operating budget and overseeing the efficient use of marketing spend.Acting as a subject matter expert on increasing customer engagement and implementing rewards and discounts programs.Ensuring rewards programs are optimised for customer satisfaction and profitability.Developing best practices for lifecycle management, segmentation, and targeting strategies and reporting results and learnings to all teams and providing recommendations based on program effectiveness.Managing test and learn capabilities for campaign improvement and providing consulting on Design of Experiments (DoE), including A/B and multivariate testing.Establishing testing methodologies and ensuring accuracy of data-driven insights and generating actionable customer behaviour insights for Marketing and Product teams.Forging strong partnerships with the Heads of Marketing team to ensure brand strategy execution.Partnering with product and engineering teams to deploy world-class loyalty programs and customer experiences.Collaborating with analytics to set up processes and dashboards for program performance measurement.Leading product recommendations to develop global CRM technology strategy.Ensuring proper governance and controls with Operations and IT for new initiatives.About You...As the Director of Retention & Loyalty you'll be highly collaborative and have excellent experience of leading and developing other strong managers.
This is a matrix organisation operating internationally, across multiple time-zones, so experience of this kind of business and the ability to lead from the front, often remotely, is crucial.Here's some of the key experience you'll need to demonstrate:10+ years of experience managing retention programs, with expertise in customer engagement and loyalty program design, implementation, and management.7+ years of experience driving retention performance, including building a learning culture and managing marketing experimentation.7+ years in a leadership or management role, demonstrating the ability to lead and influence cross-functional teams and agency partners.5+ years of experience establishing partnerships and building relationships with product and engineering teams (Product Management experience preferred).Strong organisational and project management skills, with the ability to manage multiple projects and deadlines.Analytical thinking with the ability to interpret results and site metrics to drive change.Proven experience as a resourceful and results-oriented self-starter, thriving in a feedback-driven, hands-on environment.The ability to travel internationally (15-20% / once or twice a quarter).The Company...This is a digital marketing business enjoying hyper-growth at the moment.
They are experts within the entertainment sectors, and for an experienced, Director level, CRM / Retention and Loyalty expert, this represents a great opportunity to think outside of the box and get involved in the types of projects you won't be able to, elsewhere.In addition to an attractive, Director level, salary DOE, some additional benefits include; Private health coverDeath in service benefitPensionVarious discounted products and servicesApply NowWe're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly.
If you're interested, please apply with your up-to-date CV today.Chris#J-18808-Ljbffr
-
Director Of Retention
hace 6 meses
Marbella, España Fairfield Inn & Suites Of Slc Airport A tiempo completo.Director of Retention & LoyaltyFull TimeMarbella (Hybrid)Are you a marketer from a CRM / retention and loyalty background who is used to leading, leaders? This role needs a retention and loyalty subject matter expert who is also adept at managing, supporting and coaching other managers / CRM vertical Heads.You'll be overseeing the strategy and...
-
Director Of Retention
hace 6 meses
Marbella, España Humankind Recruitment A tiempo completo.Director of Retention & LoyaltyFull TimeMarbella (Hybrid)Are you a marketer from a CRM / retention and loyalty background who is used to leading, leaders? This role needs a retention and loyalty subject matter expert who is also adept at managing, supporting and coaching other managers / CRM vertical Heads.You'll be overseeing the strategy and...
-
Director Of Retention
hace 3 meses
Marbella, España Humankind Recruitment A tiempo completoDirector of Retention LoyaltyFull TimeMarbella (Hybrid) Are you a marketer from a CRM / retention and loyalty background who is used to leading, leaders?This role needs a retention and loyalty subject matter expert who is also adept at managing, supporting and coaching other managers / CRM vertical Heads.You'll be overseeing the strategy and implementation...
-
Director Of Retention
hace 5 meses
Marbella, España Humankind Recruitment A tiempo completoDirector of Retention & LoyaltyFull TimeMarbella (Hybrid)Are you a marketer from a CRM / retention and loyalty background who is used to leading, leaders? This role needs a retention and loyalty subject matter expert who is also adept at managing, supporting and coaching other managers / CRM vertical Heads.You'll be overseeing the strategy and implementation...
-
Director of Retention
hace 2 meses
Marbella, España Humankind Recruitment A tiempo completoDirector of Retention & LoyaltyFull TimeMarbella (Hybrid) Are you a marketer from a CRM / retention and loyalty background who is used to leading, leaders? This role needs a retention and loyalty subject matter expert who is also adept at managing, supporting and coaching other managers / CRM vertical Heads. You'll be overseeing the strategy and...
-
Head of Retention and Loyalty Strategy
hace 4 semanas
Marbella, Málaga, España Humankind Recruitment A tiempo completoHumankind Recruitment is seeking a highly skilled Head of Retention and Loyalty Strategy to lead our client's retention and loyalty efforts in Marbella. This full-time role offers flexible hours with the option to work remotely most days, and you'll be required to attend the office 2 days a week.About the RoleThis exciting opportunity involves overseeing the...
-
Chief Retention Strategist
hace 6 días
Marbella, Málaga, España Humankind Recruitment A tiempo completo**Job Overview**: We are seeking a highly experienced Chief Retention Strategist to lead our retention and loyalty initiatives. As a key member of our marketing team, you will be responsible for developing and implementing strategies to drive customer engagement and profitability.**About the Role**: The successful candidate will have a proven track record of...
-
Retention and Loyalty Strategist
hace 6 días
Marbella, Málaga, España Humankind Recruitment A tiempo completoAbout the Role:This is an exciting opportunity to join Humankind Recruitment as a Director of Retention, where you will lead the development and implementation of retention and loyalty strategies to drive customer engagement and profitability. As a key member of the marketing team, you will oversee the strategy and implementation of retention programs,...
-
Director Of Human Resources
hace 2 meses
Marbella, España Marriott Vacations Worldwide A tiempo completo.Director of Human Resources (Temporary)Job Family: Human ResourcesPOSITION SUMMARYJob Title: Human Resources Director – Senior LeaderReports to: Area Director of Human Resources SpainDepartment: Human ResourcesCareer Band: BlueThe HR Director executes strategies that serve to lead and work with the Human Resources team and its daily operations. HR...
-
Director Of Human Resources
hace 2 meses
Marbella, España Marriott Vacations Worldwide A tiempo completo.Director of Human Resources (Temporary) Job Family: Human Resources POSITION SUMMARY Job Title: Human Resources Director – Senior Leader Reports to: Area Director of Human Resources Spain Department: Human Resources Career Band: Blue The HR Director executes strategies that serve to lead and work with the Human Resources team and its daily operations. HR...
-
Director Of Human Resources
hace 2 meses
Marbella, España Mvci Management Sl A tiempo completo.Job Title : Human Resources Director – Senior Leader Reports to : Area Director of Human Resources Spain Department : Human Resources CRITICAL TASKS JOB SUMMARY The HR Director executes strategies that serve to lead and work with the Human Resources team and its daily operations. HR director manages the daily activities of the Human Resources Office...
-
Executive Director of Educational Excellence
hace 4 semanas
Marbella, Málaga, España International Schools Partnership A tiempo completoJob DescriptionAs Executive Director of Educational Excellence, you will play a pivotal role in driving the educational agenda at International Schools Partnership. This esteemed position requires a seasoned leader with a proven track record in school management, instructional leadership, and strategic planning.
-
Director Of Human Resources
hace 4 semanas
Marbella, España Marriott Vacations Worldwide A tiempo completoDirector of Human Resources (Temporary)Job Family:Human ResourcesPOSITION SUMMARYJob Title:Human Resources Director – Senior LeaderReports to:Area Director of Human Resources SpainDepartment:Human ResourcesCareer Band:BlueThe HR Director executes strategies that serve to lead and work with the Human Resources team and its daily operations.HR Director...
-
Director Of Human Resources
hace 2 meses
Marbella, España Marriott Vacations Worldwide A tiempo completoDirector of Human Resources (Temporary)Job Family: Human ResourcesPOSITION SUMMARY Job Title: Human Resources Director – Senior LeaderReports to: Area Director of Human Resources SpainDepartment: Human ResourcesCareer Band: BlueThe HR Director executes strategies that serve to lead and work with the Human Resources team and its daily operations. HR...
-
Marbella, España Marriott Vacations Worldwide A tiempo completo.Director of Human Resources (Temporary)Job Family: Human ResourcesPOSITION SUMMARYJob Title: Human Resources Director – Senior LeaderReports to: Area Director of Human Resources SpainDepartment: Human ResourcesCareer Band: BlueThe HR Director executes strategies that serve to lead and work with the Human Resources team and its daily operations. HR...
-
Director Of Human Resources
hace 2 meses
Marbella, España Marriott Vacations Worldwide A tiempo completoDirector of Human Resources (Temporary) Job Family: Human Resources POSITION SUMMARY Job Title: Human Resources Director – Senior Leader Reports to: Area Director of Human Resources Spain Department: Human Resources Career Band: Blue The HR Director executes strategies that serve to lead and work with the Human Resources team and its daily operations.HR...
-
Director Of Human Resources
hace 2 meses
Marbella, España Marriott Vacations Worldwide A tiempo completoDirector of Human Resources (Temporary) Job Family: Human ResourcesPOSITION SUMMARYJob Title: Human Resources Director – Senior LeaderReports to: Area Director of Human Resources SpainDepartment: Human ResourcesCareer Band: BlueThe HR Director executes strategies that serve to lead and work with the Human Resources team and its daily operations. HR...
-
Director Of Human Resources
hace 4 semanas
Marbella, España Mvci Management Sl A tiempo completoJob Title : Human Resources Director – Senior LeaderReports to : Area Director of Human Resources SpainDepartment : Human ResourcesCRITICAL TASKSJOB SUMMARYThe HR Director executes strategies that serve to lead and work with the Human Resources team and its daily operations.HR director manages the daily activities of the Human Resources Office including...
-
Director Of Human Resources
hace 2 meses
Marbella, España Mvci Management Sl A tiempo completoJob Title: Human Resources Director – Senior LeaderReports to: Area Director of Human Resources SpainDepartment: Human ResourcesCRITICAL TASKS JOB SUMMARY The HR Director executes strategies that serve to lead and work with the Human Resources team and its daily operations. HR director manages the daily activities of the Human Resources Office including...
-
Director Of Human Resources
hace 2 meses
Marbella, España Mvci Management Sl A tiempo completoJob Title : Human Resources Director – Senior Leader Reports to : Area Director of Human Resources Spain Department : Human Resources CRITICAL TASKS JOB SUMMARY The HR Director executes strategies that serve to lead and work with the Human Resources team and its daily operations.HR director manages the daily activities of the Human Resources Office...
