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Technical Product Specialist |

hace 3 meses


Barcelona, España Eurofirms People First A tiempo completo

Empresa del sector contact center busca un/a technical product specialist para trabajar en Barcelona y realizar las siguientes tareas:Manejar y resolver consultas posventa de extremo a extremo para productos publicitarios de reconocida red social.Poseer e impulsar la resolución de consultas a través de la colaboración con grupos globales de TPS para resolver todo tipo de consultas genéricas, técnicas o de productos.Impulsar las métricas generales de satisfacción del cliente que garanticen la calidad del servicio a lo largo del recorrido del caso.Impulsar el cumplimiento de los niveles de servicio en todos los canales y lograr la mejor productividad.Gestionar los flujos de trabajo de escalamiento con los equipos internos.Asociarse con especialistas técnicos para educar a los/as anunciantes sobre las características del producto y los tipos de problemas comunes.Involucrar y apoyar los lanzamientos de nuevos productos en toda la plataforma publicitaria.Desarrollarse como experto/a en la materia en el área de producto asignada y asesorar a los/as miembros del equipo.Escribe tu dirección de correo electrónico, te permitirá de estar al tanto de los últimos empleos por: technical product specialist | (py-339) Escribe tu dirección de correo electrónico, te permitirá de estar al tanto de los últimos empleos por: technical product specialist | (py-339)#J-18808-Ljbffr