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-- Ops Manager
hace 3 meses
Wait a minute. Deep inside you are looking for a new adventure with… Freedom: feeling free to work remotely or hybrid and being trusted to deliver. Ambition: growing up surrounded by smart colleagues driven to create something big. Impact: contributing to transform people lives at scale. And you deserve it because… You are a Top Gun Operation Manager able to optimize, structure, make a company scale and feel that you have a real impact: You are: A pragmatic, problem solver and results-oriented. A doer, hands-on, an execution machine. And you love to set up systems, automate and structure. Then this job might be for you This is a full-time position, carried out from our beautiful offices in Lisbon or Dubaï. French and English fluency are required. But maybe YOU WONDER WHAT'S OUR STORY? At Paradox, we are convinced that people do not want "just a job" anymore. We are all craving to have an impact through our professional journey. Some want to start their own venture, some want to become an intrapreneur in their current organization, some others just want their day-to-day tasks to have more meaning. PARADOX HAS ONE GOAL: TO EMPOWER PEOPLE AND ORGANIZATIONS TO LIVE THEIR TRUE AMBITIONS. But where do we start? If you have an interest in personal development, you probably already know that: Making things happen is a real struggle when you don't know what truly inspires you and how to get there; Available resources are either boring or full of crazy unsubstantiated theories. It needs to change, and we're here to make it happen OUR AMBITION IS TO MAKE SUCCESS THE ONLY POSSIBLE OUTCOME FOR OUR CLIENTS (WHATEVER SUCCESS MEANS FOR THEM), BY CRAFTING INNOVATIVE & CAPTIVATING BREAKTHROUGH EXPERIENCES. In other words, we want to make personal growth as entertaining as watching Netflix. How, you might be wondering? We travel the world and surround ourselves with top entrepreneurs , world athletes , and artists ; We reverse engineer their strategies for achieving success and lean on the latest researches about neuroscience; We deliver trainings & educational contents around Power Skills, self-growth and performance, through a balanced set of e-learning programs, events and edutainment videos. From one well-known Founder to a team of +50 people today (and counting), this approach has paid off and enabled us to exceed 2 million followers on social networks, and to have thousands of people attending our online events and training courses. TOGETHER, WE ARE DRIVEN BY ONE DREAM: Helping 100,000 people achieve their dream; Giving our clients access to constant personal growth by reinventing their learning experience; Have Will Smith and Richard Branson in our next documentary. And that's where you come in. YOUR MISSION Your mission is to make our operations team scale our power-skills and coaching trainings through structure, automations, workflows and excellent execution. You will join the Operations Team reporting to the VP Operations. With Paradox, it's the opportunity to work in an environment that is obsessed with automations and taking advantage of digital solutions To do so, here are your 4 main responsibilities: 1 - Implement a scalable model to build and deliver our cohort-based trainings to thousands of customers, per year. Your first and main mission will be to: Consolidate and structure our existing operations through the creation of step-by-step processes, seamless workflows and automations. Build and scale our operational system to produce dozens of new training per year. Collaborate with our tech team to build our customer platform, sharing customer insights, recommendations and product features. If you are not already, you'll learn to be a master in no code tools: Airtable, Notion, Make… 2 - Lead and manage our team of experts to deliver exceptional customer experience to our heroes. Source, Hire and train our trainers and product experts, all passionate about human psychology. Lead and manage our product experts and trainers dedicated to the development and delivery of our power-skills and coaching programs. Nurture and grow our pool of experts to maintain a strong level of engagement, expertise and excellence of delivery. 3 - Manage the overall coordination of projects and ensure all programs are delivered on time. Manage the day-to-day operations, communicate clearly with all Paradox stakeholders. Identify structural problems that prevent the flow of information and optimize the way departments work together. At Paradox, things happen fast, and you will be asked to support new strategic projects as they arise. 4 - Implement Dashboards, monitoring and analysis of programs KPIs Track our most important KPIs through BI tools and dashboards. Build weekly metric reports to share product information. Organize user calls to collect customer insights to share it with our product teams. DO YOU RECOGNIZE YOURSELF? Driven & Get things done: this position requires a strong commitment and perseverance. Love for structure, execution and attention to details: You enjoy managing the day-to-day aspects of the business. Growth over Ego: you are comfortable receiving regular hard feedback. Problem-solver and system thinker: Identify problems quickly and develop solutions. Analytical mindset: You're comfortable with data and can drive rapid insights. Tech Savvy: you want to automate everything. IT MIGHT NOT BE FOR YOU You don't like to be challenged and grow in your job. You don't like receiving or giving tough feedbacks. You don't usually try to improve the processes in place. You like to have very specific tasks assigned to you. You like to be told what to do or how to do something on a daily basis. None of the following reflects your personal interests : personal development, coaching, professional growth, education, edtech. Your only driver is joining a full-remote company. JOIN US IF YOU CRAVE Growth & Ambition Being surrounded by a top team who strive to perform whilst being in a good mood. Impact & Meaning Playing a crucial role in the development of a company whose content and products are enjoyed by millions of people. HOW TO APPLY That job description resonated with you? Click on "Apply for this position" and fill out a short questionnaire to tell us more about yourself and send us your CV Hiring process A 6 to 8 minutes application survey. A 15-30 minutes video call with Timy, our HR. A video-call focused on your career with Eliott, our VP Ops. A case-study to test your operational and analytical abilities. A culture-fit video call to check the alignment between you and our values. Reference calls to get in-depth insights about how you work. About our hiring process Our recruitment process is tailored to do our best to avoid that we're not a perfect fit in two or six months. How to nail your Paradox application? Tailor your CV & application to our specific job description and company. #J-18808-Ljbffr
