Account Health Support
hace 2 días
.Position Description: Account Health Support Ops ManagerLOCATION: Barcelona, SpainAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. The Ops Manager within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.The AHS Ops Manager is accountable for creating a high-performance culture that motivates AHS Specialists to demonstrate levels of ownership, accountability, and seller advocacy that enable the vision of a remarkable Seller experience. As a front-line manager of up to 15 Specialists, the AHS Ops Manager will provide coaching, guidance, and mentorship to drive achievement of individual and team performance goals. The AHS Ops Manager is responsible for providing timely and efficient service to our Sellers by optimizing the productivity of the team that results in a perfect Seller Interaction, while adhering to AHS program processes. Other responsibilities include interviewing, training, performance management, quality assurance coaching, and employee engagement.Key job responsibilities:Manages performance and behavior of up to 15 Account Health Support Specialists through effective 1:1 meetings, coaching, and mentorship.Direct line management for the Account Health Support Specialist role.Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.Ensures that Specialists have a clear understanding of the performance and behavior criteria and how it impacts program performance and the overall Seller experience.Partners with AHS Program Management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.Manages schedules, monitors adherence, time-off planning, and attendance.Participates in daily Kaizen events to identify and implement process improvement change initiatives.Conducts Seller interaction quality audits and provides coaching to improve performance.Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
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Account Health Support Team Lead
hace 1 semana
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Account Health Support Ops Manager to join our team at Amazon. As a key member of our Account Health Support team, you will be responsible for leading a team of up to 15 Account Health Support Specialists and providing exceptional support to our sellers.Key ResponsibilitiesTeam Leadership: Manage...
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Account Health Support Team Lead
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Account Health Support Ops Manager to join our team at Amazon. As a key member of our Account Health Support team, you will be responsible for leading a team of up to 15 Account Health Support Specialists and providing exceptional support to our sellers.Key ResponsibilitiesTeam Leadership: Manage...
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Account Health Support Operations Manager
hace 3 días
Barcelona, Barcelona, España Amazon A tiempo completoAccount Health Support Ops ManagerAmazon is seeking a highly skilled and experienced Account Health Support Ops Manager to join our team in Barcelona, Spain. As a key member of our Account Health Support team, you will be responsible for managing the performance and behavior of up to 15 Account Health Support Specialists, ensuring they have a clear...
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Account Health Support Operations Manager
hace 3 días
Barcelona, Barcelona, España Amazon A tiempo completoAccount Health Support Ops ManagerAmazon is seeking a highly skilled and experienced Account Health Support Ops Manager to join our team in Barcelona, Spain. As a key member of our Account Health Support team, you will be responsible for managing the performance and behavior of up to 15 Account Health Support Specialists, ensuring they have a clear...
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Account Health Support Manager
hace 1 semana
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleWe are seeking an experienced Operations Manager to join our Account Health Support team at Amazon. As a key member of our team, you will be responsible for managing the performance and behavior of up to 15 Account Health Support Specialists, providing coaching and mentorship to drive achievement of individual and team performance goals.Key...
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Account Health Support Manager
hace 1 semana
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleWe are seeking an experienced Operations Manager to join our Account Health Support team at Amazon. As a key member of our team, you will be responsible for managing the performance and behavior of up to 15 Account Health Support Specialists, providing coaching and mentorship to drive achievement of individual and team performance goals.Key...
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Account Health Support
hace 2 días
Barcelona, España Amazon A tiempo completo.DESCRIPTIONJob DescriptionAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. The Ops Manager within the...
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Account Health Support
hace 2 días
Barcelona, España Amazon A tiempo completo.Job DescriptionAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. The Ops Manager within the Account Health...
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Account Health Support
hace 3 meses
Barcelona, España Amazon Spain Services, S.L.U. A tiempo completo2 years of previous experience in people management. - Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment. - Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders. - Demonstrates ability to...
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Account Health Support
hace 2 días
Barcelona, España Amazon Spain Services, S.L.U. A tiempo completoPosition Description: Account Health Support Ops ManagerLOCATION: Barcelona, SpainAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a...
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Account Health Support Operations Manager
hace 1 semana
Barcelona, Barcelona, España Amazon Spain Services, S.L.U. A tiempo completoJob DescriptionJob Summary:The Account Health Support Operations Manager will serve as the primary interface between Amazon and our business partners, providing world-class support to Sellers selling on the Amazon platform. This role requires a high level of ownership, accountability, and seller advocacy to enable a remarkable Seller experience.Key...
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Account Health Support Operations Manager
hace 1 semana
Barcelona, Barcelona, España Amazon Spain Services, S.L.U. A tiempo completoJob DescriptionJob Summary:The Account Health Support Operations Manager will serve as the primary interface between Amazon and our business partners, providing world-class support to Sellers selling on the Amazon platform. This role requires a high level of ownership, accountability, and seller advocacy to enable a remarkable Seller experience.Key...
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Account Health Support
hace 2 semanas
Barcelona, España Amazon Spain Services, S.L.U. A tiempo completo2 years of previous experience in people management. - Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment. - Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders. - Demonstrates ability to...
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Account Health Support
hace 2 días
Barcelona, España Amazon Spain Services, S.L.U. A tiempo completoPosition Description: Account Health Support Ops Manager LOCATION: Barcelona, Spain Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a...
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Account Health Support
hace 2 días
Barcelona, España Amazon A tiempo completoDESCRIPTIONJob DescriptionAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. The Ops Manager within the...
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Account Health Support
hace 2 días
Barcelona, España Amazon A tiempo completoDESCRIPTION Job Description Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.The Ops Manager within the...
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Account Health Support
hace 2 días
Barcelona, España Amazon A tiempo completoDESCRIPTIONJob DescriptionAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. The Ops Manager within the...
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Account Health Support Specialist
hace 1 semana
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused Account Health Support Specialist to join our team at Amazon. As a key member of our customer service team, you will play a critical role in ensuring the success of our third-party sellers by providing exceptional support and resolving issues in a timely and professional manner.Key...
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Account Health Support Specialist
hace 1 semana
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused Account Health Support Specialist to join our team at Amazon. As a key member of our customer service team, you will play a critical role in ensuring the success of our third-party sellers by providing exceptional support and resolving issues in a timely and professional manner.Key...
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Risk Operations Manager, Account Health Support
hace 1 semana
Barcelona, España Amazon A tiempo completoRisk Operations Manager, Account Health Support (Level 5)Job ID: 2736978 | Amazon Spain Services, S.L.U.Amazon.Com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.Com continues to...
