Account Health Support
hace 9 horas
Position Description: Account Health Support Ops Manager
LOCATION: Barcelona, Spain
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. The Ops Manager within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
The AHS Ops Manager is accountable for creating a high-performance culture that motivates AHS Specialists to demonstrate levels of ownership, accountability, and seller advocacy that enable the vision of a remarkable Seller experience. As a front-line manager of up to 15 Specialists, the AHS Ops Manager will provide coaching, guidance, and mentorship to drive achievement of individual and team performance goals. The AHS Ops Manager is responsible for providing timely and efficient service to our Sellers by optimizing the productivity of the team that results in a perfect Seller Interaction, while adhering to AHS program processes. Other responsibilities include interviewing, training, performance management, quality assurance coaching, and employee engagement.
Key job responsibilities: Manages performance and behavior of up to 15 Account Health Support Specialists through effective 1:1 meetings, coaching, and mentorship.Direct line management for the Account Health Support Specialist role.Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.Ensures that Specialists have a clear understanding of the performance and behavior criteria and how it impacts program performance and the overall Seller experience.Partners with AHS Program Management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.Manages schedules, monitors adherence, time-off planning, and attendance.Participates in daily Kaizen events to identify and implement process improvement change initiatives.Conducts Seller interaction quality audits and provides coaching to improve performance.Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.Liaises with other departments such as Account Health Support related departments.Recognizing and rewarding the contribution of team members in a timely manner so that they are motivated and encouraged towards delivering excellence.3 years of previous manager experience in a customer service environment.Excels at providing coaching and mentoring to others with a goal of achieving success.The ideal candidate will have a demonstrated ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions.High proficiency in business English (C2 level).Fluency in either French, Turkish, German, or Italian.Advanced knowledge of Microsoft Excel.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
#J-18808-Ljbffr
-
Account Health Support Team Lead
hace 1 semana
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Account Health Support Ops Manager to join our team at Amazon. As a key member of our Account Health Support team, you will be responsible for leading a team of up to 15 Account Health Support Specialists and providing exceptional support to our sellers.Key ResponsibilitiesTeam Leadership: Manage...
-
Account Health Support Team Lead
hace 1 semana
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Account Health Support Ops Manager to join our team at Amazon. As a key member of our Account Health Support team, you will be responsible for leading a team of up to 15 Account Health Support Specialists and providing exceptional support to our sellers.Key ResponsibilitiesTeam Leadership: Manage...
-
Account Health Support Operations Manager
hace 2 días
Barcelona, Barcelona, España Amazon A tiempo completoAccount Health Support Ops ManagerAmazon is seeking a highly skilled and experienced Account Health Support Ops Manager to join our team in Barcelona, Spain. As a key member of our Account Health Support team, you will be responsible for managing the performance and behavior of up to 15 Account Health Support Specialists, ensuring they have a clear...
-
Account Health Support Operations Manager
hace 1 día
Barcelona, Barcelona, España Amazon A tiempo completoAccount Health Support Ops ManagerAmazon is seeking a highly skilled and experienced Account Health Support Ops Manager to join our team in Barcelona, Spain. As a key member of our Account Health Support team, you will be responsible for managing the performance and behavior of up to 15 Account Health Support Specialists, ensuring they have a clear...
-
Account Health Support Manager
hace 6 días
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleWe are seeking an experienced Operations Manager to join our Account Health Support team at Amazon. As a key member of our team, you will be responsible for managing the performance and behavior of up to 15 Account Health Support Specialists, providing coaching and mentorship to drive achievement of individual and team performance goals.Key...
-
Account Health Support Manager
hace 6 días
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleWe are seeking an experienced Operations Manager to join our Account Health Support team at Amazon. As a key member of our team, you will be responsible for managing the performance and behavior of up to 15 Account Health Support Specialists, providing coaching and mentorship to drive achievement of individual and team performance goals.Key...
-
Account Health Support
hace 10 horas
Barcelona, España Amazon A tiempo completo.Job DescriptionAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. The Ops Manager within the Account Health...
-
Account Health Support
hace 3 meses
Barcelona, España Amazon Spain Services, S.L.U. A tiempo completo2 years of previous experience in people management. - Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment. - Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders. - Demonstrates ability to...
-
Account Health Support Operations Manager
hace 6 días
Barcelona, Barcelona, España Amazon Spain Services, S.L.U. A tiempo completoJob DescriptionJob Summary:The Account Health Support Operations Manager will serve as the primary interface between Amazon and our business partners, providing world-class support to Sellers selling on the Amazon platform. This role requires a high level of ownership, accountability, and seller advocacy to enable a remarkable Seller experience.Key...
-
Account Health Support Operations Manager
hace 6 días
Barcelona, Barcelona, España Amazon Spain Services, S.L.U. A tiempo completoJob DescriptionJob Summary:The Account Health Support Operations Manager will serve as the primary interface between Amazon and our business partners, providing world-class support to Sellers selling on the Amazon platform. This role requires a high level of ownership, accountability, and seller advocacy to enable a remarkable Seller experience.Key...
-
Account Health Support
hace 2 semanas
Barcelona, España Amazon Spain Services, S.L.U. A tiempo completo2 years of previous experience in people management. - Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment. - Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders. - Demonstrates ability to...
-
Account Health Support
hace 10 horas
Barcelona, España Amazon Spain Services, S.L.U. A tiempo completoPosition Description: Account Health Support Ops Manager LOCATION: Barcelona, Spain Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a...
-
Account Health Support
hace 10 horas
Barcelona, España Amazon A tiempo completoDESCRIPTIONJob DescriptionAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. The Ops Manager within the...
-
Account Health Support
hace 9 horas
Barcelona, España Amazon A tiempo completoDESCRIPTIONJob DescriptionAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. The Ops Manager within the...
-
Account Health Support
hace 9 horas
Barcelona, España Amazon A tiempo completoDESCRIPTION Job Description Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.The Ops Manager within the...
-
Account Health Support Specialist
hace 6 días
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused Account Health Support Specialist to join our team at Amazon. As a key member of our customer service team, you will play a critical role in ensuring the success of our third-party sellers by providing exceptional support and resolving issues in a timely and professional manner.Key...
-
Account Health Support Specialist
hace 6 días
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused Account Health Support Specialist to join our team at Amazon. As a key member of our customer service team, you will play a critical role in ensuring the success of our third-party sellers by providing exceptional support and resolving issues in a timely and professional manner.Key...
-
Risk Operations Manager, Account Health Support
hace 1 semana
Barcelona, España Amazon A tiempo completoRisk Operations Manager, Account Health Support (Level 5)Job ID: 2736978 | Amazon Spain Services, S.L.U.Amazon.Com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.Com continues to...
-
Trainee Account Executive
hace 1 semana
Barcelona, Barcelona, España Omnicom Health Group A tiempo completoJob Overview:We are seeking a highly motivated and enthusiastic Trainee Account Executive to join our team at Omnicom Health Group. As a Trainee Account Executive, you will work across a number of different accounts, taking on key tasks and providing support as needed.Key Responsibilities:Learn the basics of the project brief and creative brief.Develop...
-
Trainee Account Executive
hace 1 semana
Barcelona, Barcelona, España Omnicom Health Group A tiempo completoJob Overview:We are seeking a highly motivated and enthusiastic Trainee Account Executive to join our team at Omnicom Health Group. As a Trainee Account Executive, you will work across a number of different accounts, taking on key tasks and providing support as needed.Key Responsibilities:Learn the basics of the project brief and creative brief.Develop...
