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Position OverviewJob Title: Customer Care RepresentativeJob Type: Full Time; Graveyard ShiftLocation: San Fernando, Pampanga, PhilippinesMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a highly motivated and experienced Customer Service (Inbound Telemarketing/Sales) Representative to join our team.
The ideal candidate will be responsible for promoting products and services to new and existing customers, as well as being skilled in sales calls and retaining current customers through excellent service.To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.Key ResponsibilitiesInteract with customers via phone to address inquiries, provide assistance, and resolve concerns promptly and professionally.Build and maintain positive customer relationships by actively listening and empathizing with their needs.Proactively promote and sell products and services to customers, meeting and exceeding sales targets.Educate customers on product features, benefits, and promotions to drive sales.Implement effective retention strategies to ensure customer loyalty and reduce churn.Identify opportunities to upsell and cross-sell products or services to existing customers.Investigate and resolve customer complaints or concerns promptly, ensuring a high level of customer satisfaction.Escalate complex issues to the appropriate departments when necessary.Stay up to date with product knowledge and industry trends to provide accurate and valuable information to customers.Maintain accurate and detailed records of customer interactions, sales, and retention efforts.Collaborate with cross-functional teams, including Sales, Marketing, and Technical Support, to achieve customer-related goals.Candidate QualificationsWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?All positive and driven applicants are encouraged to apply.
The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:Must be 18 years of age or older.High school diploma or equivalent.2+ years of experience in retail sales and inbound sales.Strong retention skills.Proven ability to meet or exceed sales targets.Customer-focused mindset with a genuine desire to help and assist customers.Proficiency in using customer relationship management (CRM) software is an advantage.Excellent communication and interpersonal skills.Ability to work in a fast-paced environment and adapt to changing priorities.Strong problem-solving and multitasking abilities.Compensation DetailsWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.Conditions of EmploymentMust be authorized to work in the country where the job is based.Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint.
Job offers are contingent on background/security investigation results.Must be willing to submit to drug screening.
Job offers are contingent on drug screening results.Reasonable AccommodationIt is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.Equal Opportunity EmployerAt MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.
All aspects of employment at MCI are based solely on a person's merit and qualifications.MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.About MCI (Parent Company)MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.The purpose of the above job description is to provide potential candidates with a general overview of the role.
It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.
You may be asked by your supervisors or managers to perform other duties.
The employer has the right to revise this job description at any time.
This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
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