Crew Control Officer
hace 9 horas
Barcelona Headquarters
We are Volotea, the airline of the small and mid-sized cities in Europe.
Since our inception in 2012, we have been amongst the fastest-growing low-cost airlines in Europe.
We aim to connect the people in these cities with their passion for travel, in an enjoyable and increasingly sustainable way.
After over a decade in the skies, we have now flown close to 70 million passengers and serve over 100 destinations in 18 countries.
We are hiring a Crew Control Officer who has experience in interacting with different cultural environments and can work in a challenging high-growth atmosphere.
Are you a skilled, positive, assertive, and sociable individual who enjoys working as part of a multicultural team?
If your answer is yes, apply to come on board and make Volotea your next professional destination.
What you will do:Ensure that crew resources are managed most efficiently and cost-effectively, in compliance with set regulatory and company standards.Prioritize safety and punctuality in all crewing decisions.Guarantee that all crew duties are by the approved FTL scheme.Explain the changes made in the roster to the crews in a caring and empathetic way.Be the point of contact with the crews in last-minute needs.Talk to them by phone or email to answer their questions and concerns.Maintain a standby crew roster to cover available aircraft by the Standby Crew policy.Manage crew absences and leaves.Liaise with ticketing to arrange to position duty travel and accommodation for crews traveling.What you will need:Studies in Aeronautical Management / Aeronautical Engineer or similar.Mandatory advanced English level, both written and spoken.
(Test will be done during the recruitment process).A high understanding of the aviation operational environment is a plus.Previous experience working in a call center can be a plus.Willing to work different shifts.Resilient with proven ability to manage complex and unpredictable situations, while working within a very fast-moving environment.Ability to handle real-time operational problems and provide sensible and logical solutions.Internal-customer-focused with good interpersonal and communication skills used to communicate via e-mail and phone.What do we offer:CULTURE: a thriving, positive, collaborative environment where your voice matters.IMPACT: a fast-growing company where you tackle every challenge and make things happen.DIVERSITY: multi-cultural team with a mix of different nationalities and backgrounds.STAY CONNECTED: numerous corporate and social events during the year, including regular company status meetings, team buildings, and parties.CITY CENTER: headquarters located in the lively city center of Barcelona, well connected with public transport, and close to restaurants, services, and shops for your convenience.CAREER DEVELOPMENT: soft-skills training courses, office tools, and languages classes to boost your potential.HEALTH & ENERGY: discounted gym membership options, plus free fresh fruit and coffee in the office.TRAVEL WORLDWIDE: exclusive agreements with over 100 airlines to travel worldwide, paying only taxes for you and your family.FLEXIBLE BENEFIT PLAN: a variety of options to customize your benefits to fit your lifestyle and lower your taxable income.Volotea is an equal opportunity employer that values diversity and inclusion and strives to recruit diverse candidates.
Our goal is to continuously improve and sustain an inclusive culture by attracting, developing, and engaging the best talent in our industry.
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