Crew Control Supervisor

hace 1 semana

Barcelona, España Volotea A tiempo completo

**Barcelona Headquarters**

**Hello We are Volotea, the airline of the small and mid-sized cities in Europe.**

Since our inception in 2012, we have been amongst the fastest-growing low-cost airlines in Europe. We are enthusiastic enablers of direct travel for Europeans who don’t live in big hubs. We are changing air travel from small and mid-sized cities in Europe, many previously unconnected or underserviced. We aim to connect the people in these cities with their passion for travel, in an enjoyable and increasingly sustainable way.

After over a decade in the skies, we have now flown close to 60 million passengers. Today, we serve over 100 destinations in 18 countries, actively consolidating our position among the top European airlines in the industry.

In recent years, we have raised our travel capacity more than most competitors, increasing our number of aircraft, routes, destinations, employees, and markets. Throughout this journey, our team continues to excel and grow stronger as our services gain recognition amongst an expanding European audience. We are a young, dynamic, and international team that enjoys working together to grow our company during this exciting time in the airline industry.

Our main markets are France, Italy, Spain, and Greece. We have 21 operational bases: Nantes, Bordeaux, Toulouse, Marseille, Strasbourg, Lille, Lourdes, Lyon, and Brest in France; Venice, Verona, Palermo, Cagliari, Olbia, Florence, Bari, and Naples in Italy; Asturias and Bilbao in Spain; Athens in Greece; and Hamburg in Germany.

**If you feel inspired by our story and you’re ready to take off with us, continue reading**

We are hiring a **Crew Control Supervisor** who has experience in interacting with different cultural environments and can work in a challenging high-growth atmosphere.

Are you a skilled, positive, assertive, and sociable individual who enjoys working as part of a multicultural team?

**What you will do**:
**Aviation Procedures Management**:

- Effectively manage crew resources to ensure optimal efficiency and cost-effectiveness while maintaining full compliance with regulatory and company standards.
- Prioritize safety and punctuality in all crew scheduling and operational decisions.
- Ensure that crew duties are aligned with the approved Flight Time Limitations (FTL) scheme.

**Crew Support and Communication**:

- Provide clear and empathetic support to crew controllers in communicating roster changes to crew members.
- Collaborate with Base Chief Pilots, Base Managers, and other internal stakeholders to address crewing needs and decisions.

**System Updates and Coordination**:

- Maintain an up-to-date standby crew roster in accordance with internal policies, ensuring availability to meet operational requirements.
- Ensure seamless coordination between the crew control team and the crew travel team for efficient crew positioning and accommodation arrangements.
- Assist with crew training matters, including in-flight training and simulator-related issues or updates.

**Team Leadership and Supervision**:

- Oversee the ongoing development and performance assessment of Crew Controllers, ensuring competency and effective growth.
- Optimize crew utilization within the D to D+4 window, focusing on efficiency and resource management.
- Ensure strict compliance with company FTL/OM-A regulations in alignment with EASA standards.
- Foster collaboration between the Operations Control Center (OCC), training, rostering, and commercial departments to maximize crew resource utilization.
- Actively participate in Daily Operational Briefings, serving as a key liaison between relevant departments and management.
- Build and maintain positive working relationships between the OCC and Crew Control teams.
- Mentor and train new team members within the Crew Control function, ensuring a smooth onboarding process.
- Identify areas for team improvement and implement strategies to enhance performance.
- Report operational disruptions to management and suggest appropriate solutions.
- Identify and recommend improvements to operational procedures and workflows.
- Ensure cost efficiency in decision-making, particularly regarding crew movements during operational disruptions.

**What you will need**:

- **A minimum of 4 years' experience** in Crew Control Department.
- **Advanced proficiency in Spanish & English**, both written and spoken, with a language test conducted during the recruitment process.
- In-depth **knowledge of the aviation operational environment** and its associated procedures.
- **Willingness to work flexible shifts**, including both morning and afternoon schedules.
- Demonstrated **resilience and the ability to manage complex, high-pressure situations** within a dynamic, fast-paced operational environment.
- Strong **problem-solving skills** to address real-time operational challenges and deliver effective, logical solutions.
- Demonstrated **empathy and understanding** in managing crew adaptation

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