Empleos actuales relacionados con Technical Support Specialist - Madrid - Lengow
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Software & Support Media Gmbh A tiempo completoAbout UsSoftware & Support Media GmbH is a leading provider of innovative software solutions. We empower businesses to thrive in a rapidly changing world by delivering cutting-edge technology and exceptional support.Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you...
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Software & Support Media Gmbh A tiempo completoAbout UsSoftware & Support Media GmbH is a leading provider of innovative software solutions. We empower businesses to thrive in a rapidly changing world by delivering cutting-edge technology and exceptional support.Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you...
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Technical Concept GmbH A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Technical Concept GmbH. As a Technical Support Specialist, you will be responsible for providing expert technical support to our customers, troubleshooting and resolving complex software issues, and collaborating with our engineering team to provide solutions.Key...
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Technical Concept GmbH A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Technical Concept GmbH. As a Technical Support Specialist, you will be responsible for providing expert technical support to our customers, troubleshooting and resolving complex software issues, and collaborating with our engineering team to provide solutions.Key...
-
Technical Support Specialist
hace 3 semanas
Madrid, Madrid, España Technical Concept Gmbh A tiempo completoAbout UsWe're a leading technology company, Technical Concept Gmbh, that specializes in developing innovative solutions for the fast-paced digital world. Our product, Redis, is a high-performance database used by thousands of worldwide customers.About the RoleWe're seeking a skilled Technical Support Engineer to join our Unicorn Pre-IPO Global Customer...
-
Technical Support Specialist
hace 3 semanas
Madrid, Madrid, España Technical Concept Gmbh A tiempo completoAbout UsWe're a leading technology company, Technical Concept Gmbh, that specializes in developing innovative solutions for the fast-paced digital world. Our product, Redis, is a high-performance database used by thousands of worldwide customers.About the RoleWe're seeking a skilled Technical Support Engineer to join our Unicorn Pre-IPO Global Customer...
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Software & Support Media GmbH A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Software & Support Media GmbH. As a key member of our Unicorn Pre-IPO Global Customer Technical Support Team, you will play a critical role in helping our customers overcome complex technical issues.Key ResponsibilitiesCollaborate with customers to troubleshoot and...
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Software & Support Media GmbH A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Software & Support Media GmbH. As a key member of our Unicorn Pre-IPO Global Customer Technical Support Team, you will play a critical role in helping our customers overcome complex technical issues.Key ResponsibilitiesCollaborate with customers to troubleshoot and...
-
Technical Support Specialist
hace 3 semanas
Madrid, Madrid, España Technical Concept Gmbh A tiempo completoAbout UsWe're a leading technology company, Technical Concept Gmbh, that specializes in building innovative solutions for the modern world. Our product, Redis, is a high-performance database used by thousands of customers worldwide.About the RoleWe're seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be...
-
Technical Support Specialist
hace 3 semanas
Madrid, Madrid, España Technical Concept Gmbh A tiempo completoAbout UsWe're a leading technology company, Technical Concept Gmbh, that specializes in building innovative solutions for the modern world. Our product, Redis, is a high-performance database used by thousands of customers worldwide.About the RoleWe're seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be...
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Radisson Hotel Group, Madrid Office A tiempo completoJob DescriptionJob Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Radisson Hotel Group, Madrid Office. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our internal teams and external partners.Key...
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Radisson Hotel Group, Madrid Office A tiempo completoJob DescriptionJob Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Radisson Hotel Group, Madrid Office. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our internal teams and external partners.Key...
-
Technical Support Specialist
hace 3 días
Madrid, España Ul, Llc A tiempo completoJob Description: Technical Support SpecialistAt UL, customers are core, and as a result, all responsibilities will center around improving the customer experience. In the role of Technical Support Specialist, you will play a crucial role in serving our customers. This includes:Performing the day-to-day support and maintenance of various UL Software products...
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Tbwa ChiatDay Inc A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Tbwa Chiat/Day Inc. As a Technical Support Specialist, you will play a critical role in providing exceptional support to our customers, ensuring they have a positive experience with our cloud-native database service.Key ResponsibilitiesProvide first-line support...
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Tbwa ChiatDay Inc A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Tbwa Chiat/Day Inc. As a Technical Support Specialist, you will play a critical role in providing exceptional support to our customers, ensuring they have a positive experience with our cloud-native database service.Key ResponsibilitiesProvide first-line support...
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Acronis A tiempo completo{"title": "Technical Support Specialist", "content": "Job SummaryAcronis is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for resolving technical issues and providing exceptional customer service to our clients.Key ResponsibilitiesInvestigate and resolve technical issues...
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Acronis A tiempo completo{"title": "Technical Support Specialist", "content": "Job SummaryAcronis is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for resolving technical issues and providing exceptional customer service to our clients.Key ResponsibilitiesInvestigate and resolve technical issues...
-
Technical Support Specialist
hace 3 semanas
Madrid, Madrid, España Webhelp A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Webhelp. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support to customers via phone, email, or chatAnalyze and resolve complex...
-
Technical Support Specialist
hace 3 semanas
Madrid, Madrid, España Webhelp A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Webhelp. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support to customers via phone, email, or chatAnalyze and resolve complex...
-
Technical Support Specialist
hace 3 semanas
Madrid, Madrid, España Blu Selection A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused Technical Support Specialist to join our team at Blu Selection. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring their technical queries are resolved efficiently and effectively.Key ResponsibilitiesProvide technical...
Technical Support Specialist
hace 3 meses
Lengow, an intelligent and automated e-commerce platform :
Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc.
All jobs are open in Nantes/ Paris/ Barcelone
The Support team is made up of around twenty people of all nationalities. Divided in several teams (functional or technical), the technical support team is responsible for providing technical assistance or solutions to customers encountering issues with our software. The team works closely with developers to diagnose problems and enhance software performance. Our objective is to ensure a seamless and satisfying customer experience while maintaining a high level of user satisfaction and loyalty.
In this context, We are looking for a Technical Support Specialist.
Provide assistance and guidance to customers or users facing technical issues with products or services. Technical support professionals aim to troubleshoot and resolve problems promptly, ensuring customer satisfaction and enhancing the overall user experience. Their role is essential in maintaining a positive relationship between the company and its clients, fostering trust and loyalty.
? Your main tasks will be as follows :
Respond to functional and technical support requests in a considerate, accurate, timely and qualitative manner,
Coordinate the technical qualification of bugs and escalate it to our developers : Reproduce, qualify and write summaries of the various incidents,
Manage emergency situations by coordinating client communication and working with our development team,
Communicate new features requests to our product team,
Suggest customer documentation updates or creation in order to reduce the need for assistance.
Objectives:
After 1 month:
Acquire an in-depth knowledge of our products and services and be able to provide basic technical assistance to customers.
Efficiently handle at least 50% of the simple technical support requests autonomously.
After 3 months:
Receive positive feedback from customers regarding the quality and speed of technical support.
Be capable of conducting phone meetings to discuss customer issues.
After 6 months:
Be able to handle any type of request.
Train new members of the technical support team.
Be capable of managing external and internal communication during crisis situations.
Contribute to the creation or maintenance of technical documentation.
Actively participate in team meetings to propose ideas for improving support processes.
`???? Hiring Process :
HR interview with Alexandre our Talent Acquisition Manager
Manager interview with Paula (Technical Support Lead) and Sophie (Head of support).
Technical test with Paula
References and Job offer
Requirements
We are looking for someone with the following experience and skills:
You are fluent English and Italian, French is a plus.
You have deep analytical skills,
You have a technical background:
- You like being a problem solver you are not afraid of diving into log analysis
- You know how to read an xml or json file.
- You are at ease with the use of Postman and APIs.
You are a good communicator, empathetic with your clients.
You have good interpersonal skills, you know how to deal with all types of people and you like to work in a team
You are autonomous, proactive and resourceful
Benefits
Joining Lengow is also an opportunity to benefit from many advantages :
Ticket restaurant 8 euros by day
Malakoff Humanis Private insurance & Prevoyance.
Hybrid remote policy
Flexible hours
Bike mileage allowances or 50% of transportation tickets.
Remote allowances
Professional events (Devoxx, Meetup ...) and regular internal events.
Original job Technical Support Specialist posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.
#J-18808-Ljbffr
