Monitoring Capability Enablement Manager |

hace 7 días


Barcelona, España Ares Consultores A tiempo completo

With the creation of the Workforce Solutions Business Unit, HP is accelerating the pace to become a true Managed Services player, creating outcome-based solutions for all our customer categories.
Our organization designs and orchestrates the delivery of these services.
Our team (Managed Services Delivery Capability Enablement) plays a key role in the design of these services and is responsible for developing and optimizing how they are delivered.
These are the services sold to our Managed Devices Services, Managed Print Services, and Managed Collaboration Services customers.
We are basically the "R&D of services." Our diverse and passionate team crafts services based on a deep, empathetic understanding of customer needs, strong liaison with WS GBU teams, and expert knowledge of HP operational capabilities to aid in deal solutioning.
Our portfolio encompasses collaboration between Professional Services, responsible for Define, Assess, and Deploy functions, and Managed Services, where we Monitor, Manage, and Support Customer's environment.
We are looking for a Senior Manager to lead the enablement of the MONITORING function, setting the foundations for a best-in-class monitoring and remote management capability that enables service delivery at global scale.
Job Scope Global/WW, for services delivered on HP and Multivendor HW, including PC/Chrome/Thin Client/RPOS, Print, Collaboration Devices, as well as SW.
Job Specifics/Responsibilities In strong collaboration with the GBU, define and develop the vision and roadmap for the Monitoring and Remote management services part of the MS offering, which includes monitoring, proactive support, and remote end-point management of the SW/Devices under MS contracts. Design, implement, and deploy the required capabilities to enable the Global Monitoring Centers as well as the Manage and Support teams to deliver their services and continuously improve customer value.
Capabilities include Roles/Skills, Processes, SW tools, and partnerships required by the service. Work with SW development teams (D&TO, Digital Services) and external partners to create the needed SW platforms to secure efficient and scalable service delivery. Maintain industry and market knowledge and recommend tools and best practices to ensure competitiveness and Customer value of MS offer in his area of responsibility. Drive the introduction of new related services, aligning with Professional Services, Managed Services, and other BU across WS to secure a consistent E2E Customer experience and cost-effective setup. Lead the development of service concepts, blueprints, customer journeys, SOW templates, and other service design artifacts as delivery processes for this capability. Provide expert support to sales and pursuit teams on the delivery capabilities managed. Manage a diverse team that supports complex projects, evaluates the performance of relevant business metrics, while also developing recovery plans to address any exceptional issues. Act as a key advisor to senior management on the development of overall policies, long-term goals, and strategic plans of the organization. Supervise the team as well as individual performance and monitor the attainment of organizational goals and contractual commitments, encompassing aspects such as budget, cost, service availability, responses, and reports. Perform talent management responsibilities including recruitment, performance management, coaching, and career development. Represent the team as a key interface to assigned functions, like Digital Services or others as required. Own and execute his POR leveraging Agile methodology, perform resource planning, manage governance up to executive level, provide regular updates, and manage risks and deviations to the plan. Measure performance of the designed services and manage its lifecycle until retirement. Education (Degree) and Professional Experience Required Typically has 10+ years of job-related experience or 8-10 years of management experience, preferably in service business management, delivery, solution architecting, business planning, or a related field. Engineering or master's degree in computer sciences, SW development, or related field. Hands-on experience in IT workplace Services management and support.
Experience as part of a Systems integrator team/company is a plus. Knowledge of technology related to end-user computing, including unified endpoint management, VDI (Virtual Desktop Infrastructure), software packaging, configuration and patching, cloud print, endpoint security management, and endpoint analytics and reporting. Strong knowledge of ITIL service design & service management; certification is a plus. El anuncio original lo puedes encontrar en Kit Empleo: https://www.kitempleo.es/empleo/130811737/monitoring-capability-enablement-manager-tvi-436-barcelona/?utm_source=html

#J-18808-Ljbffr



  • 08174 Sant Cugat del Vallès, Barcelona provincia, España Hewlett Packard A tiempo completo

    **With the creation of the Workforce Solutions Business Unit, **HP is accelerating the pace to become a true Managed Services player Services, creating outcome-based solutions for all our customer categories. Our organization designs and orchestrates the delivery of these services. Our team (Managed Services Delivery Capability Enablement) plays a key role...


  • Barcelona, España Ares Consultores A tiempo completo

    With the creation of the Workforce Solutions Business Unit, HP is accelerating the pace to become a true Managed Services player, creating outcome-based solutions for all our customer categories.Our organization designs and orchestrates the delivery of these services.Our team (Managed Services Delivery Capability Enablement) plays a key role in the design of...


  • Barcelona, España Ares Consultores A tiempo completo

    .With the creation of the Workforce Solutions Business Unit, HP is accelerating the pace to become a true Managed Services player, creating outcome-based solutions for all our customer categories.Our organization designs and orchestrates the delivery of these services.Our team (Managed Services Delivery Capability Enablement) plays a key role in the design...


  • Barcelona, España Salesforce A tiempo completo

    **Job Category**:Sales **Job Details**:Salesforce is committed to the success of our Sales teams across the globe by providing world class enablement. Reporting into the Global Field Enablement organization, this person will act as a Global Enablement Business Delivery Manager. **Responsibilities**: - Liaise with Operating Unit Business Partners to...


  • Barcelona, España Amadeus A tiempo completo

    .Sales Enablement Manager - International Apply locations: Barcelona, MadridTime type: Full timePosted on: Posted 2 Days AgoTime left to apply: End Date: February 4, 2025 (17 days left to apply)Job Title : Sales Enablement Manager - InternationalSummary of the role : This position is responsible for driving the Sales Enablement initiatives for the...


  • Barcelona, España Amadeus A tiempo completo

    .Sales Enablement Manager - International Apply locations: Barcelona, Madrid Time type: Full time Posted on: Posted 2 Days Ago Time left to apply: End Date: February 4, 2025 (17 days left to apply) Job Title : Sales Enablement Manager - International Summary of the role : This position is responsible for driving the Sales Enablement initiatives for the...


  • Barcelona, España Merkle A tiempo completo

    Company Description: Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specialises in the delivery of unique, personalised customer experiences across platforms and devices. We call it ‘people-based’ marketing, and with over 25 years’ experience, we are proud to be recognised as a global leader. Merkle’s...

  • Sales Enablement Manager

    hace 1 semana


    Barcelona, España Thermo Fisher Scientific A tiempo completo

    **Job Title: Sales Enablement Manager** **Requisition ID**: When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career...


  • Barcelona, España Amadeus It Group A tiempo completo

    .Sales Enablement Manager - International Apply locations: Barcelona, MadridTime type: Full timePosted on: Posted 3 Days AgoJob requisition id: R24561Summary of the roleThis position is responsible for driving the Sales Enablement initiatives for the Hospitality International Sales team (all geographies except US/Canada, including LATAM) to increase sales...


  • Barcelona, España Novartis A tiempo completo

    *Role can be based in Madrid or Barcelona* Primary contact for FSP and other monitoring services (vendors) to assure adequate quality of the services & performance in Novartis sponsored clinical trials. Oversees vendor monitoring performance targets per defined quality performance indicators, including site recruitment commitments, timely data entry and...


  • Barcelona, Barcelona, España buscojobs España A tiempo completo

    About the RoleAs a seasoned professional in sales enablement, you will be responsible for developing close business relationships with key stakeholders across EMEA to drive impactful enablement programs and activities. Your role will involve working closely with the Sales Enablement Delivery team to ensure seamless execution of enablement plans that align...


  • Barcelona, España Qualis Consultores A tiempo completo

    **Descripción**: **¿Quieres asumir un nuevo reto profesional?** Buscamos para importante empresa situada en Barcelona, Sales Enablement Manager con al menos 4 años de experiência en un puesto similar. **¿Cuáles serían tus funciones?** - Creación y seguimiento del contenido de capacitación en las plataformas. - Mejora continua a través del...


  • Barcelona, España Ares Consultores A tiempo completo

    .Job Title: Sales Enablement Manager Requisition ID: When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe.Your work will have real-world impact, and you'll be supported in achieving your career goals.Location/Division...


  • Barcelona, España Shopify A tiempo completo

    Company Description Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Shopify powers millions...


  • Barcelona, España Andela A tiempo completo

    **About Andela** Andela exists to connect brilliance and opportunity. Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations around the world. For technologists, Andela offers competitive long term career opportunities with leading organizations, access to a global...


  • Barcelona, España Amadeus A tiempo completo

    Sales Enablement Manager - InternationalJob Title: Sales Enablement Manager - InternationalSummary of the role This position is responsible for driving the Sales Enablement initiatives for the Hospitality International Sales team (all geographies except US/Canada, including LATAM) to increase sales readiness and productivity.This role will report into the...

  • Sales Enablement Manager

    hace 1 semana


    Barcelona, España Amadeus A tiempo completo

    Sales Enablement Manager - International Apply locations: Barcelona, Madrid Time type: Full time Posted on: Posted 2 Days Ago Time left to apply: End Date: February 4, 2025 (17 days left to apply) Job Title : Sales Enablement Manager - International Summary of the role : This position is responsible for driving the Sales Enablement initiatives for the...


  • Barcelona, España Ares Consultores A tiempo completo

    .Job Title: Sales Enablement ManagerRequisition ID: When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe.Your work will have real-world impact, and you'll be supported in achieving your career goals.Location/Division...


  • Barcelona, España Mitiga Solutions A tiempo completo

    .Description Our missionClimate change is causing deep uncertainty at all levels of society, with climate volatility reducing the security of all land-based assets and posing a multi-level security threat for the functioning of enterprises, societies, and governments.Mitiga is a spinoff of the Barcelona Supercomputing Center, which hosts MareNostrum, one of...


  • Barcelona, España Mitiga Solutions A tiempo completo

    .DescriptionOur missionClimate change is causing deep uncertainty at all levels of society, with climate volatility reducing the security of all land-based assets and posing a multi-level security threat for the functioning of enterprises, societies, and governments.Mitiga is a spinoff of the Barcelona Supercomputing Center, which hosts MareNostrum, one of...