Customer Technical Support Engineer
hace 4 semanas
Job Details Hours: Full Time Location: Fully remote. This opportunity is open to you if you can legally work remotely from one of our home countries in Sweden, Malta, Poland or Spain. Contract: Permanent At Play'n GO we enjoy a flexible freedom to shape our own days. Everyone we hire is unique and every role we fill has certain performance expectations. The day-to-day challenges of work and life will be unique to you but our commitment to helping you find a balance will never vary. From the GO At Play'n GO our purpose is to entertain. Our pleasure is in working with people ready to make a difference that lasts. We are pioneers. We were the first entertainment supplier to recognise the potential of gaming on the GO and create the innovative mobile games which supercharged our industry and inspired our name. Today, Play'n GO is the leading gaming entertainment supplier to casinos in regulated markets the world over. And we are still growing. With growth comes opportunity. This could be yours. Are you ready to help us face challenges and find solutions that get us both to the next level of excellence? What the role entails: Some of the key responsibilities of our Customer Technical Support Engineer will be: Diagnose and troubleshoot software and hardware problems, providing timely and effective solutions to customers. Proactively monitor the infrastructure to identify and address potential issues and resolve them before they impact the customer experience. Utilize remote desktop connections to deliver immediate troubleshooting and resolution of network and reachability issues that may arise from our cloud instances. Utilize a ticketing system and chat applications to swiftly address straightforward customer queries, ensuring customer satisfaction. Collaborate with customers over the phone to offer clear and detailed instructions or provide written technical manuals for more intricate issues. Build and maintain a strong rapport with customers, earning their trust and becoming their go-to source for technical assistance. Stay up to date with industry trends and advancements to provide cutting-edge solutions to customers. Collaborate with cross-functional teams to address complex technical challenges and improve the overall customer experience. Document technical support processes, solutions, and best practices for future reference and training purposes. What we ask of you: Knowledge of Microsoft Windows Server and Linux OS (Ubuntu) Knowledge of Amazon Web Services such as Cloud Watch, EC2, VPC, S3, IAM and understanding of core networking concepts such as TCP/IP, Firewalls, NAT and VPN Knowledge of PowerShell and Bash scripting. Perl and Python Strong oral and written communication skills in English Knowledge of Octopus Deploy Knowledge of monitoring tools such as Grafana, OpenSearch, Kibana, Prometheus, OP5. Knowledge of REST API, Postman, and SOAP UI. Knowledge of Microsoft Active Directory Preferences: Knowledge of Microsoft Windows Server and Linux OS (Ubuntu) Knowledge of Amazon Web Services such as Cloud Watch, EC2, VPC, S3, IAM and understanding of core networking concepts such as TCP/IP, Firewalls, NAT and VPN Knowledge of PowerShell scripting and Python Strong oral and written communication skills in English Knowledge in monitoring tools such as Grafana, OpenSearch, Kibana, Prometheus, OP5. Knowledge of REST API, Postman, and SOAP UI. Knowledge of Microsoft Active Directory What's in it for you? If you feel great, you'll do great. Our employees know that their package of benefits, activities, and initiatives are some of the most generous in the industry. From challenges to chill outs, the fun we share at play helps inspire excellence from the go. Apply now to find out more. It's your best move. This opportunity will remain open until we meet the right candidate. GO for it. We believe the way forward relies on well-regulated gaming and player safety. Our commitment to this sets the standard for our industry.
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Technical Support Engineer
hace 7 días
España Technical Concept GmbH A tiempo completoWho we areWe’re Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our...
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Technical Support Engineer
hace 4 semanas
España Infotree Global Solutions A tiempo completoOur client is a globally recognized leader in the technology sector, primarily focused on providing innovative cybersecurity solutions. This company stands at the forefront of digital security, offering state-of-the-art tools and services designed to protect against sophisticated cyber threats. With a strong commitment to research and development, they...
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Technical Support Engineer
hace 7 días
España Microsoft A tiempo completoAs a Technical Support Engineer with focus on Endpoint Protection, you will enable customers to face new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so.With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the...
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Customer Support Engineer
hace 5 días
España Santander A tiempo completoCustomer Support Engineer (Brazil Customers) Lynx Financial Crime Tech is looking for a Customer Support Engineer based in Spain. WHY YOU SHOULD CONSIDER THIS OPPORTUNITY Lynx Financial Crime Tech S.A is an AI-driven software company specializing in detecting and predicting behavioral patterns. We develop and implement cutting-edge, self-learning AI...
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Field Service Engineer
hace 3 semanas
España ITEX A tiempo completoAfimilk, a global leader in dairy farming technology, is looking for a Field Service Engineer to join their team. Afimilk provides cutting-edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk production quality. Summary: As a Field Service Engineer at Afimilk, you will be responsible for the installation, maintenance,...
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Field Service Engineer
hace 4 semanas
España Itex A tiempo completoAfimilk, a global leader in dairy farming technology, is looking for a Field Service Engineer to join their team. Afimilk provides cutting-edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk production quality. Summary: As a Field Service Engineer at Afimilk, you will be responsible for the installation, maintenance,...
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Senior Systems Technical Support Engineer
hace 7 días
España SAS A tiempo completoSenior Systems Technical Support Engineer - Hybrid About the job The Global MidTier Technical Support Engineer team is looking for a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software application and/or solutions installations by applying knowledge of a particular platform or set of industry technologies....
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Technical Support Engineer
hace 7 días
España Renewable Energy Grid Solutions A tiempo completoJob Description Summary Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by...
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Customer Technical Support
hace 5 días
España Play'N Go A tiempo completoJob title: Customer Technical Support Job Details Hours: Full Time Location: Fully remote. This opportunity is open to you if you can legally work remotely from Nevada. Contract: Permanent At Play'n GO we enjoy a flexible freedom to shape our own days. Everyone we hire is unique and every role we fill has certain performance expectations. The day-to-day...
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Senior Technical Customer Support
hace 3 días
España RavenPack A tiempo completoAbout usRavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Senior Technical Customer Support
hace 4 días
España RavenPack A tiempo completoAbout us RavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Technical Support Engineer
hace 7 días
España Tillster A tiempo completoTechnical Support Engineer Tier II ON SITE ROLE MUST BE LOCATED / RESIDE IN MADRID About The Opportunity, And You Provide technical support for Self Service kiosk, mobile application, and online products for US and International customers. Experience troubleshooting for internal and external customers, diagnosing root causes to problems, and expeditiously...
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Senior Technical Customer Support
hace 2 días
España RavenPack A tiempo completoAbout us Raven Pack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on Raven Pack for its speed and accuracy in analyzing large amounts of unstructured content. Raven Pack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of...
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Senior Technical Customer Support
hace 4 días
España Ravenpack A tiempo completoAbout us RavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack's products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Senior Systems Technical Support Engineer
hace 5 días
España SAS A tiempo completoSenior Systems Technical Support Engineer - Hybrid Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a...
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Technical Support Engineer
hace 3 semanas
España Gravitee A tiempo completoJoin the API Revolution at Gravitee—Where Innovation Meets Growth Since our beginnings in 2015, Gravitee has grown into a global force, recognized as a 2024 Gartner Magic Quadrant™ Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream...
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Technical Support Engineer
hace 5 días
España Devo Technology Inc. A tiempo completoWe are Devos—we love technology, data, working and playing hard, and both fútbol and football. Everything we do revolves around making our customers successful.You can find Devos in many places, from our headquarters in Boston, Massachusetts, to Madrid, Spain, as well as in Singapore and India.Devo, the cloud-native logging and security analytics company,...
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Technical Support Engineer
hace 6 días
España HMS Networks AB A tiempo completoTechnical Support Engineer – Building AutomationYour mission Intesis provides innovative solutions for home & building automation. To support our growth, we are hiring a Technical Support agent.This is a hybrid role that requires working at least two days a week (Tuesdays and Thursdays) from our offices in Igualada - Barcelona (Spain).Reporting to the MU...
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Support Engineer
hace 7 días
España Arrow Electronics, Inc. A tiempo completoPosition: Support Engineer Job Description: Our Story We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products. At Arrow ECS we are at the forefront of new internet security technology, providing businesses with...
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Technical Service Engineer
hace 2 días
España EFI A tiempo completoEFI is looking for a Service Engineer to support EFI-Inedit's software products on customer global site.The candidate should must have a working experience in managing software applications for graphic art industry, especially in textile market. He should also have strong interest and knowledge in computers, operating systems, networks.The candidate should...
