Senior Manager Service Operations

hace 4 días

Barcelona, España Sita A tiempo completo

.OverviewWELCOME TO SITA'S AIRCRAFT BUSINESS UNITSITA's Aircraft Business Unitmakes flight operations, air traffic management and aircraft maintenance more sustainable and efficient by enabling collaboration between people and organizations in the air transport industry through:Communication – connecting aircraft and people around the world.Data & Platform - Turning aircraft data into valuable insight for the entire industry.Applications – Empowering the industry with user-friendly tools that make flight operations more sustainable and efficient.Ready to redefine air travel? The journey starts here, with you at SITA.ABOUT THE ROLE & TEAMSITA Aircraft Business Unit Service Operations team is a key pillar in enabling our customer to maximize the use of our solutions that contribute to a greener, more sustainable aviation through the enablement of flight and air traffic optimization.Reporting to the Director of Customer Service & Operations, the Senior Manager Service Operations is overall responsible for providing leadership to the global Service Operations team (Montreal, Barcelona and Singapore) that monitors and manages services status and performance while communicating with customers and managing stakeholders.WHAT YOU WILL DOLeadership and Team Management: Oversee day-to-day operations of the 24x7 Service Desk and support teams (team size 50), providing direction, mentoring, and development opportunities to ensure high performance. Foster a culture of diversity, equity, and inclusion within a global, geographically dispersed team.Incident Management: Own and manage the incident management process, ensuring incidents and service requests are resolved efficiently and root causes are identified to prevent recurrence.Process Improvement: Continuously assess and enhance processes, tools, and methodologies to improve efficiency, effectiveness, and customer satisfaction.Stakeholder Collaboration: Work closely with internal and external stakeholders to ensure alignment of service operations with business objectives and customer needs.Service Level Management: Ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), taking corrective actions as necessary to meet or exceed targets.Project Management: Lead and participate in projects aimed at improving service operations and implementing new technologies or processes. Champion a culture of continuous improvement within the Service Operations team.Budget Management: Develop and manage the service operations budget, ensuring optimal allocation of resources and cost efficiency.Reporting and Analysis: Prepare and present detailed operational reports, including analysis of incident trends and performance metrics, to senior management. QualificationsEXPERIENCEMinimum of 10 years of experience in managing international service desk and operations.Extensive experience with incident management processes and best practices

  • Senior Manager Service Operations

    hace 4 días

    Barcelona, España National Museum Of Wildlife Art A tiempo completo

    .OverviewWELCOME TO SITA'S AIRCRAFT BUSINESS UNITSITA's Aircraft Business Unit makes flight operations, air traffic management and aircraft maintenance more sustainable and efficient by enabling collaboration between people and organizations in the air transport industry through:Communication – connecting aircraft and people around the world.Data &...

  • Senior Manager Service Operations

    hace 4 días

    Barcelona, España Sita - Société Internationale De Télécommunications A tiempo completo

    .OverviewWELCOME TO SITA'S AIRCRAFT BUSINESS UNITSITA's Aircraft Business Unit makes flight operations, air traffic management and aircraft maintenance more sustainable and efficient by enabling collaboration between people and organizations in the air transport industry through:Communication – connecting aircraft and people around the world.Data &...

  • Senior Manager Platform And Network Operations

    hace 4 días

    Barcelona, España Ecoplanet Green Operations Gmbh A tiempo completo

    .OverviewWELCOME TO SITA'S AIRCRAFT BUSINESS UNITSITA's Aircraft Business Unit makes flight operations, air traffic management and aircraft maintenance more sustainable and efficient by enabling collaboration between people and organizations in the air transport industry through:Communication – connecting aircraft and people around the world.Data &...

  • Senior Manager Service Operations

    hace 5 días

    Barcelona, España SITA Switzerland Sarl A tiempo completo

    Overview: **_ WELCOME TO SITA’S AIRCRAFT BUSINESS UNIT_** SITA's Aircraft Business Unit makes flight operations, air traffic management and aircraft maintenance more sustainable and efficient by enabling collaboration between people and organizations in the air transport industry through: - Communication - connecting aircraft and people around the...

  • Drives Service Operations Manager

    hace 2 semanas

    Barcelona, España ABB A tiempo completo

    **Drives Service Operations Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...

  • Senior Manager Operations Enablement

    hace 1 hora

    Barcelona, España Sita - Société Internationale De Télécommunications A tiempo completo

    .OverviewWELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own...

  • Drives Service Operations Manager

    hace 1 mes

    Barcelona, España Abb Schweiz Ag A tiempo completo

    Drives Service Operations Manager Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Drives Service Operations Manager

    hace 4 semanas

    Barcelona, España Abb Schweiz Ag A tiempo completo

    Drives Service Operations Manager Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Senior Manager Operations Enablement

    hace 5 días

    Barcelona, España SITA Switzerland Sarl A tiempo completo

    Overview: **_ WELCOME TO SITA’S AIRCRAFT BUSINESS UNIT_** SITA's Aircraft Business Unit makes flight operations, air traffic management and aircraft maintenance more sustainable and efficient by enabling collaboration between people and organizations in the air transport industry through: - Communication - connecting aircraft and people around the...

  • Drives Service Operations Manager

    hace 1 semana

    Barcelona, Barcelona, España Abb Schweiz Ag A tiempo completo

    Drives Service Operations Manager Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Service Manager Specialist, Hibrido

    hace 2 semanas

    Barcelona, España Hays A tiempo completo

    Service Manager Specialist, hibrido Barcelona, Catalonia Service Manager Specialist, hibrido Barcelona, Catalonia Service Manager Specialist en hibrido.Hays Technology colabora con una reconocida empresa internacional para la cual estamos configurando su HUB Tech en Barcelona.Buscamos un perfil senior como IT Service Manager para supervisar de manera global...

  • Service Manager Specialist, Hibrido

    hace 2 semanas

    Barcelona, España Hays A tiempo completo

    Service Manager Specialist, hibrido Barcelona, Catalonia Service Manager Specialist, hibridoBarcelona, Catalonia Service Manager Specialist en hibrido.Hays Technology colabora con una reconocida empresa internacional para la cual estamos configurando su HUB Tech en Barcelona.Buscamos un perfil senior como IT Service Manager para supervisar de manera global...

  • Drives Service Operations Manager

    hace 1 semana

    Barcelona, Barcelona, España Abb Schweiz Ag A tiempo completo

    Drives Service Operations ManagerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Director Service Operations

    hace 3 semanas

    Barcelona, España SITA A tiempo completo

    **Overview**: **_WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ABOUT THE ROLE & TEAM:_** Evolving in a unique high performing culture, combining, telecommunication and Air Transport, where people do great things together, our Director Service Operations will be a key pillar in SITA’s contribution to a...

  • Director Service Operations

    hace 3 semanas

    Barcelona, España SITA Switzerland Sarl A tiempo completo

    Overview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ABOUT THE ROLE & TEAM:_** Evolving in a unique high performing culture, combining, telecommunication and Air Transport, where people do great things together, our Director Service Operations will be a key pillar in SITA’s contribution to a...

  • Senior Manager Platform and Network Operations

    hace 5 días

    Barcelona, España SITA Switzerland Sarl A tiempo completo

    Overview: **WELCOME TO SITA’S AIRCRAFT BUSINESS UNIT** SITA's Aircraft Business Unit makes flight operations, air traffic management and aircraft maintenance more sustainable and efficient by enabling collaboration between people and organizations in the air transport industry through: - Communication - connecting aircraft and people around the world. -...

  • Senior Service Manager

    hace 3 semanas

    Barcelona, España Zurich Insurance A tiempo completo

    **Our Opportunity** We are seeking a Data & BI Senior Service manager to join our global Data & Business Intelligence department within Group Technology & Operations (GTO) focusing on Commercial insurance & Underwriting data products and services. You will join our multidisciplinary Data Solution Management (‘DBI Engagement Hub’) team contributing to...

  • Drives Service Operations Manager

    hace 1 mes

    Barcelona, España Abb Schweiz Ag A tiempo completo

    Drives Service Operations ManagerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Drives Service Operations Manager

    hace 4 semanas

    Barcelona, España Abb Schweiz Ag A tiempo completo

    Drives Service Operations ManagerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Drives Service Operations Manager

    hace 4 días

    Barcelona, España Abb Schweiz Ag A tiempo completo

    Drives Service Operations ManagerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...