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Drives Service Operations ManagerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences. In this role you will lead the Operations for Drives Service at local level, with full accountability of running the day-to-day operations and to overachieve customer expectations through lean, faultless operational execution (Care, Customer, Cost, Cash), in an extended value chain and at the lowest total cost.
Your responsibilitiesCreates, implements, and reviews the operations strategy for the designated area, based on the overall service business strategy and is accountable for its relentless execution.Accountable for a sustainable and effective E2E value chain for their own area of responsibility (from customer to supplier and from order to delivery of services, products, and projects).Accountable for operational risk management and validating and improving reliability and effectiveness of business operations.Drives continuous improvement culture and the implementation of improvements to achieve service excellence and increase profitability in their own area of responsibility.Drives performance of the operational service activities by following up Key Performance Indicators (KPI) and accordingly driving corrective actions.Ensures effective planning and allocation of resources in accordance with standard processes, procedures, and safety guidelines.Guides, motivates, and develops direct and indirect reports. Accountable to build an effective, capable, and high-performing organization.Implements and sponsors Health, Safety & Environmental (HSE), integrity, and all other business compliance standards and regulations across their own area of responsibility.Your background5 years of experience in industrial/service operations, working as coordinator or manager.Sound knowledge of Process improvement and optimization, and Project Execution\Operations Management.Deep experience managing teams; building an effective, capable, and high-performing organization.High focus on general customer centricity and satisfaction practices.Used to KPIs management, P&L responsibility, and negotiation capability with peers and senior management.High Spanish and English capabilities.BenefitsCanteenFlexible work practicesCompany mobile phoneWellbeing programEmployee Share Acquisition PlanMore about usWe look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.Work model: hybrid #LI-hybrid
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