Senior Service Manager

hace 3 semanas

Barcelona, España Zurich Insurance A tiempo completo

**Our Opportunity**

We are seeking a Data & BI Senior Service manager to join our global Data & Business Intelligence department within Group Technology & Operations (GTO) focusing on Commercial insurance & Underwriting data products and services.

You will join our multidisciplinary Data Solution Management (‘DBI Engagement Hub’) team contributing to build and maintain solid, stable, and financially sound data products with a value creation mindset.

You will proactively manage relationships and communications with business adopting the new operating model design for customer centricity contributing at the DBI transformation driving the Zurich data strategy (group-wide).

**Your role**

**As a Senior Service Manager, your main responsibilities will involve**:

- Own the service delivery to the customer within the DevOps team, continuously collaborating with the business product owner and the project director on prioritizing the backlog based on business value, requested timelines and dependencies
- Ensures service levels & performance to different business stakeholders proactively taking action to address issues and gaps with the business.
- Collaborate with other DBI teams to ensure the operational aspects of a solution are considered, with in a DevOps and Agile framework and mindset.
- Proactively drive communications to the business (e.g. Incident alerts, change freezes, etc.).
- Takes accountability of the quality of the service owning the customer satisfaction and service improvement programs, as well as escalation and complaint management
- Manage the Project hand-over process into operations and approve operational readiness for projects and releases
- Engage in major incident management and problem management.
- Proactively drive the Continuous Service Improvement (CSI) as well as Automation initiatives.
- Ensure compliance with appropriate internal control and regulatory requirements for both internal and external suppliers, provide assistance and support for audits, where applicable
- Owns the DBI finance transparency facing BUs and Group Functions with proper monitoring and controls of the Service Delivery budget and actual costs in collaboration with all key stakeholders.

**Your skills and experience**

**As a Senior Service Manager, your skills and experience will ideally include**:

- University level education or equivalent
- Over 8-10 relevant years of experience
- Prior experience working in Information technologies, finance services, preferably insurance (Actuarial/Underwriting)
- Knowledge of Data Analytics, BI tools and Cloud (Azure, AWS) with functional and technical background
- Solid understanding of ITIL processes - Incident and Request Management, Change Management (e.g.ITIL)
- Agile tools and methodologies: Atlassian tooling, DevOps, lean, SAFE or Scrum
- Fluent in English (spoken and written)
- Excellent communication skills, stakeholder management and continuous improvement
- Ability to work effectively at a fully collaborative environment being part of a global organization across different geographies, under time pressure and to manage ambiguity

**Additional Information**

**As well as a competitive salary and a yearly bonus we offer benefits package which includes**:

- Option to **work remotely within Spain even up to 100%** - you choose
- Flexible working hours
- Wide range of internal and external trainings
- Free English, German and Spanish classes depending on the needs
- Ticket restaurant
- Life Insurance
- Pension Plan - after 1 year in the company
- Referral bonus if you bring other talented people like you
- Special banking and insurance conditions
- Exclusive Employees discounts

**Who we are**

Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.

**Diversity & Inclusion**

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

So be challenged. Be inspired. Help us make a difference.

**You are the heart & soul of Zurich**

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

Let’s continue to grow together
- Location(s): ES - Barcelona
- Remote working: Yes
- Schedule: Full Time
- Recruiter name: Gallego Zazo Alvar

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